bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Tried to use polar instant several machines won't activate with the app have put £20 on the app and as of yet failed to use any of it EV solutions works every time you need to fix this”

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Posted 5 years ago

Hi Leslie, Is this with the new updated version of the app? The new update should resolve these issues. Apologies for any inconvenience caused.

Posted 5 years ago

“My gripe with Polar Instant is that we don't have access to Rapidcharge points. Or used not to. I don't often need to charge on the go, and when I found myself unable to use a Rapidcharge I was connected for free, so no gripe there. But I hope this has been sorted and I'll be able to Rapidcharge whatever account I'm on.”

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Posted 5 years ago

“New version won't start at all. Samsung s8 with latest updates”

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Posted 5 years ago

Hi, Sorry to hear this, we will try and sort this out as soon as possible. Please could you message us some screen shots, and our development team will get back to you.

Posted 5 years ago

“😡😡😡 POTENTIAL CUSTOMERS PLEASE READ😡😡😡 Having been recommended to Charge Master after the recent purchase of my company car. My install was booked for the 1 March. This was done over a month ago. The process with them was hit and miss and after constant sending of pictures and emails I was called back and asked to make payment for the installation by a female staff member on the 1 Feb. Today 22 Feb I’m called by the most abrupt and arrogant staff member saying I’ve not paid and must pay. After explaining this over and over, he still would not listen and told me my slot would be cancelled. Having hung up on him I receive a further call from the most rudest and obnoxious staff member called Jamie Ruocco Operations Planner & Co-ordinator Homecharge Department This guys clearly believes in his own self importance and that he’s god. Talking over me, raising his voice and bullying me and holding me to ransom. When I become frustrated by his rude manner and tone and try to defend myself and state my point. This sad man hangs up on me. I call back to lodge a complaint and it’s funny the staff member could not find a manager or know who I’d spoken to. Again bullied and told pay or don’t get my unit. Still no phone call from a manager and just a email saying my slot has been cancelled which has cost me money as I’ve taken the day off work to be there. If your a customer looking for a company to provide a charging solution, please think long and hard and seek another customer. There’s many Facebook groups showing this company for what it is. To BP Charge Master please advice me to your complaints process and if your part of a ombudsman, I will make sure your reported and if I have to pursue you to court I will. Maybe sack the silly people with big egos and provide competent staff that show empathy and understanding to resolve customer issues. To Jamie. Thanks for showing me how not to communicate and boy I’m so glad you won’t be doing business with me. Please make sure you don’t try to claim the government grant. BP I HOPE YOU LOOK AT YOUR BP Chargemaster AND ITS STAFF. TOTAL PATHETIC JOKE. PEOPLE BE CAREFULL.”

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Posted 5 years ago

“Brilliant service, Daniel first class many thanks.”

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Posted 5 years ago

“A great experience all round, fast efficient and easy to use”

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(Alan Richardson (NG34 8LL)) - Posted 5 years ago

“Excellent service thanks”

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Posted 6 years ago

“A very good service from first phone call to the last”

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Posted 6 years ago

“We are pleased with the installed product, the person who installed it was pleasant and explained how it worked”

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Posted 6 years ago

“My application was quite complicated because of the set up of my property, therefore it went on for quite some time. However, I think I had 3 appointments booked in, and then later cancelled when it was realised some paperwork no-one had ever mentioned to me was missing, this was frustrating, as I'd have booked the time off work & let my neighbours know, only for it to be cancelled last minute. I was also asked for the same paperwork several times, this happened again last week, even though my installation took place 2 months ago now.”

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Posted 6 years ago

“Installation was fantastic but the initial process would have been very difficult if I’d not passed it on to my husband. I wouldn’t have been able to answer most of the electrical questions.”

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Posted 6 years ago

“The installation was good but the process was more time consuming than I felt it needed to be with the provision of multiple photos in advance, etc.”

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Posted 6 years ago

“It could have gone better. Took a day off work and could not do the install that day. The return visit was the same engineer who came back and was very grumpy and off. Not an enjoyable experience. Happy with installation other than the cable is off centre to the charge unit which I see every time I look at it.”

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Posted 6 years ago

“Pretty bad - many problems trying to get an installation date and a sensible installation plan.”

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Posted 6 years ago

“Excellent Service”

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Posted 6 years ago

“organised and proactive in finding earliest slot. On site was v helpful and did a good, neat job”

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Posted 6 years ago

“Engineer was very good he explained lots of things fully recommended”

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Posted 6 years ago

“Received a very good service, staff very helpful and professional.”

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Posted 6 years ago

“Drilled through the wrong wall into my hallway My electrician tells me he would not certificate the work I think you need to come back”

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Posted 6 years ago

“happy now i have it bloody slow coming the office end great fit at home”

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews