bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not an easy process to achieve the installation at all. Communication very poor to be honest.”

Helpful Report

Posted 4 years ago

“This has been a gamechanger for how we drive - really good. Very happy customer.”

Helpful Report

Posted 4 years ago

“My unit needs repairing under warranty, having made two calls to the helpline, I'm told it's a 5 day period to fix it. When I then get a surly email from the repair team, it's for 7 working days after and a day that doesn't work for me. No response to my email back, so I have no idea when they will be repairing the unit. The people on the telephone were helpful though”

Helpful Report

Posted 4 years ago

“They helped extra as my energy supplier was not available due to covid 19, and my car was getting delivered.”

Helpful Report

Posted 4 years ago

“Took a while with all the covid19 issues, gov funding then changed, installed very well and efficiently.”

Helpful Report

Posted 4 years ago

“Service was fine from the office and good on site. The app is unusable”

Helpful Report

Posted 4 years ago

“During a difficult period I thought the service was very efficient and professional.”

Helpful Report

Posted 4 years ago

“Engineer was presented with a challenging installation, he got on with the job diligently and a neat installation was the product. Needed to revisit on a second day due to complexity, call centre handled this effectively.,”

Helpful Report

Posted 4 years ago

“The whole process of ordering and installing of my BP Chargemaster was quick and simple, the engineer who came to my house was very helpful in advising on how the device was set and and how to set it up via the app”

Helpful Report

Posted 4 years ago

“Very good and handy to have installed. Would recommend it anytime.”

Helpful Report

Posted 4 years ago

“fantastic service”

Helpful Report

Posted 4 years ago

“Works as expected.”

Helpful Report

Posted 4 years ago

“Excellent service all round!”

Helpful Report

Posted 4 years ago

“The installation was carried out on the predicted date. It took longer than the engineer anticipated but he worked on it all day and made sure it was functional, looked tidy and cleared up before he left. The unit is easy to use and the cable folds away easily”

Helpful Report

Posted 4 years ago

“Fitted efficiently , been using it for 5 months now with no issues. Phone app works fine.”

Helpful Report

Posted 4 years ago

“My ordering of the home charger went very smoothly until 3 or 4 days before the installation date, when the administrators suddenly sent me emails stating incorrectly that I had not sent the appropriate PDFs, photos etc and that my installation could not therefore be done. Having sent the appropriate information 3 times, I was given an alternative address, where the fourth attempt was miraculously received and my installation date was reinstated. The representative who actually did the installation was prompt, pleasant efficient and helpful, for which I was relieved and grateful. In my experience this sort of service is typical, i.e. that the staff who actually do the work are very good, while the administrators and systems are not satisfactory and place unnecessary stress on the customer.”

Helpful Report

Posted 4 years ago

“Very excellent service by chargemaster. They arranged an appointment and turned up as agreed. Fitted it in few hours in a designated spot. I would have liked them to give me a bit of advice where to fit it as after it was sorted I realised I should have got the charging point installed in an alternative location.”

Helpful Report

Posted 4 years ago

“Great customer service and support.”

Helpful Report

Posted 4 years ago

“The installation technician was very efficient and knew what he was doing. The process of purchasing, quoting and scheduling involved too many different people. It would be better if it could all be done by. Single point of contact.”

Helpful Report

Posted 4 years ago

“The installer did a very neat and tidy job. Fully satisfied”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews