bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the administration part of arranging the BP Chargemaster to be fitted was a little slow, it all went well in the end. The electrician Leon, was great. Very efficient, clean tidy worker and a very nice man!! Thank you BP Chargemaster”

Helpful Report

Posted 5 years ago

“Really good, plus the app gives you the exact price that it cost. Better to have a home charger than finding a charge point, hoping it will work, maybe waiting your turn, Definitely cheaper in the long run. Definitely convenient,”

Helpful Report

Posted 5 years ago

“The unit itself is over-priced and badly designed. The cable does not easily or securely wrap around the body for storage and the power plug does not have a holster to hold it – despite there being a plug like indentation in the middle. It has a secondary box whose sole purpose is to hold a 16A/32A selector switch. Why wasn’t this part of the main box design? We also had to have a BCD fuse box installed inline. Why wasn’t that in the main unit? Other domestic charge points have a fuse as part of the unit. The design is a bit of a lash up quite honestly! There are much better ones at lower price on the market. The installer was due to arrive in the morning. He thought he was coming in the afternoon. His morning job was cancelled and so he did actually turn up at our place in the morning anyway. He didn’t have the required fuse box, so disappeared saying he would be back first thing in next morning. He didn’t. We range the office and asked where he is. They said they would get back to me – they didn’t. It wasn’t until the middle of the following week that the installer turned up again. He blamed ‘the office’, the office didn’t know what he was doing and neither thought they should tell me what they were doing. A bit of a joke really! I have a second power point to have installed in another property. I will not be using chargemaster.”

Helpful Report

Posted 5 years ago

“Very candid and helpful installer. He could tell I had some DIY and general knowledge of electric vehicles and talked to me accordingly. Very efficient and clean installation involving me as necessary throughout the process. I have had no issues at all with the installed wall charger and am very happy with the aervice.”

Helpful Report

Posted 5 years ago

“Great installer - neat job, exactly how I wanted it. Office staff not high quality - inadequate technical knowledge, lots of overlapping/duplicated emails. The Chargemaster app is pretty hopeless too.”

Helpful Report

Posted 5 years ago

“Excellent prompt service to fit e-vehicle charger at my home address with clear instructions on how to use it. Tidy workmanship, pleasant manner.”

Helpful Report

Posted 5 years ago

“Efficient process and installation by an experienced engineer in an agreed timescale.”

Helpful Report

Posted 5 years ago

“hard to get hold of and even harder to arrange to get the charge point installed even though we responded within the 48 hours requested, it took nearly 2 months to get the charger installed.”

Helpful Report

Posted 5 years ago

“fab job thanks”

Helpful Report

Posted 5 years ago

“All good im happy with the service i received”

Helpful Report

Posted 5 years ago

“Good help from BP there help me”

Helpful Report

Posted 5 years ago

“Very good service. Engineer very quick and tidy.”

Helpful Report

Posted 5 years ago

“FAntastic smooth installation, everything was well communicated and the install happened really quickly. Thank you”

Helpful Report

Posted 5 years ago

“Whilst the install was absolutely faultless, as was the installer Scott, the order process was somewhat painful.”

Helpful Report

Posted 5 years ago

“I have rated as very good as the engineer who fitted the charger was excellent and did a really good job. It would be better during the ordering stage if you were dealing with just one person all the way through and the app could be improved with more menu options and made a bit more user friendly.”

Helpful Report

Posted 5 years ago

“I must say i am very pleased with the job done by Chargemaster, no real problems and a very neat job. Highly recommended.”

Helpful Report

Posted 5 years ago

“Chargemaster were very efficient at installation but the reason I have only given 4 stars is because the app is rubbish!”

Helpful Report

Posted 5 years ago

“Overall I was impressed with the level of service and attention to detail. There was a blip when the member of staff went ill, as no one else took responsibility for our installation. On the persons return he quickly dealt with it and the installation was also carried out very professionally.”

Helpful Report

Posted 5 years ago

“The process was detailed and exhaustive, and super efficient once house electric up to speed , next day by electric company and all earth bonding in place , an appointment to install shortly followed, lots of detail to be covered by charge masters installer Marcus, garage detached location for charger outlet. I can only compliment the work carried out by Marcus to a point or anybody reading this might not believe it, as a person in the electronic repair trade all my life he Marcus was the consummate professional going beyond the extra mile by some way installation routing finishing up clearing up all top order. and exactly the location I wanted. mike”

Helpful Report

Posted 5 years ago

“Application was easy and straight forward. Installation was quick and to sift in with me. The installer was a lovely, efficient, tidy operative . The product is good. It looks tidy and does the job it’s been bought for .”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews