bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good installation. I had some issues with some communication that didn't get passed on. Resulted in not having the charger until a couple of weeks after I got my car. Has been fully functioning.”

Helpful Report

Posted 5 years ago

“The Smartcharge app is very unreliable when it comes to scheduling a charge”

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Posted 5 years ago

“I live in the south west and I would say devon and Cornwall have not a lot of change points if I could go back I would not have bought a elec car”

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Posted 5 years ago

“The charging unit charges my cars batteries as intended. The smart element of the device does not work as intended however. The sim card in the unit frequently fails to connect and when it does so records false data, particularly with regard to length of charging time. This can range from 50 yrs, 90 hrs, to 0 hrs. The real charging time is approx 4.5 hrs. The iPhone IOS app is a disaster. It took me 2 months of emails and phone calls before I was able to log in. It still does not work with Touch ID and consequently requires the user to remember and insert the password on every log in. Given that the data is unreliable it is rather a waste of time. Chargemaster were required by the government to bring to market a SMART charging unit by 1st July this year. They have failed to do so. The senior management of the company needs to address the failings of its IT department. They have had over 4 months to sort out the problems with both the online portal and the app. The ‘data’ team appear to be oblivious to these problems. Failure to address these failings will result in an increasing number of alienated customers, of whom I am one.”

Helpful Report

Posted 5 years ago

“Good service and all round installation. Came out to test a d check fault promptly. Had a couple of contact issues with getting initial unit fitted.”

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Posted 5 years ago

“Poor service - lack of consistency, poor response to complaints raised, both the quality and the response and the lead time. Poor installation, unprofessional fitter”

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Posted 5 years ago

“It's excellent. The install was very efficient and I am using it without any problems.”

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Posted 5 years ago

“It’s ok, does the job. Others out there that are better. But wasn’t given a choice.”

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Posted 5 years ago

“The ordering process too complicated. Had to re submit paperwork after six weeks. Charging unit unreliable. Often have to re set at mains to make it work. App not fit for purpose.”

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Posted 5 years ago

“Proactive in obtaining data for installation, appointment available quickly (in fact brought forward) and installer arrived on time and completed work well.”

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Posted 5 years ago

“Excellent service the charger was fitted quickly with the minimum of fuss, thank you.”

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Posted 5 years ago

“I had an issue with the unit which wasn’t charging properly. BP came out quickly and checked the unit. It turned out to be a fault with the car. Good service on the phone and face to face”

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Posted 5 years ago

“Speedy and very thorough install by the BP Chargemaster Engineer. They were very professional. The install was completed to a very good standard of work and to a very good level of safety. I’m very impressed with their thoroughness and would happily recommend.”

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Posted 5 years ago

“Electrician arrived on time, fitted charge master, explained how the unit worked. Very efficient service.”

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Posted 5 years ago

“Very easy instructions/suggestions on where to site, little paperwork and excellent engineer to install. Much easier than a few years ago!”

Helpful Report

Posted 5 years ago

“I made a report of faulty for smart meter to my app on 4 Nov 2019 , till today I do not have any respond and repair of my home charger , it still not working now , during the Last month , I made 3 calls still had the same replies, would pass it to IT department to follow up, but nothing happened, I will be in writing to ask for the refund of £99 for that rubbish device, very bad service”

Helpful Report

Posted 5 years ago

“Ordering and having the Chargemaster fitted was easy and convenient. The charging station does what is says on the tin...except for the fact that it seems to hate the rain and needs re-booting whenever we have a torrential downpour, which can be a pain if you don't spot the fact it's having a hissy fit until you come to drive the car next!”

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Posted 5 years ago

“Loads of rapid chargers in central london not working”

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Posted 5 years ago

“No thank you”

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Posted 5 years ago

“Confusing procedures particularly for elderly customers but Mo was helpful”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews