bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BP Pulse home charger is not working below 5'c temperature. Informed to customers service no response”

Helpful Report

Posted 1 year ago

“Trip continues to drop out during charging , and becomes hot . Unit also becomes hot in use . 32 amp elcb not up to the power output , of the unit . 7 kW shower has 40a trip. For comparison.”

Helpful Report

Posted 1 year ago

“Home charger stopped working in January 2022 after 3 years warranty expired in August 2022. After visiting Jaguar dealership to get charging lead and i-Pace checked out I was told other cars had been brought in by owners for checking as advised by BP Surely a device not fit for purpose”

Helpful Report

Posted 1 year ago

“Attrocious customer service. Our home charger is only 4 months old and is faulty. I have spoken with the BP Pulse call-cemtre 4 times in the last 10 days and I am told that my case has been escalated and that somebody will be coming back to me. I am unable to get to somebody futher upo the line and have absolutely no idea what is going on”

Helpful Report

Posted 1 year ago

“Shocking Customer Service Chargevision is not working correctly I have made complaints by email and telephone The issue has been taken up wit Motability who arranged the install of my BP Cargemaster I will probably be reverting to a diesel car BP needs to take care of its customers”

Helpful Report

Posted 1 year ago

“I find it impossible to believe these 5 Star Reviews are genuine! I have an 8 month old BP Pulse Home Charger for my Kia EV and the charger has been faulty for almost 3 months despite repeated phone calls to their Customer Service Department! Each time the promises to send an engineer but nobody ever comes! The charger is only 8 months old but we have finally had to give up with BP Pulse and have a different/replacement one fitted by a reputable Company! Don't make the same mistake that I did... Don't go to this Company because there Customer Service is non-existent.”

Helpful Report

Posted 1 year ago

“Probably the worst charger in the market. Tried both the oval and then they upgraded to the silver metallic one, but still constant problems. Now I am asking for a refund”

Helpful Report

Posted 1 year ago

“BP pulse chargers are not fit for the purpose they are intended. They use 2G which has been switched off in most parts of the country. The UK government gave £350 grants to BP for customers to charge their electric vehicles via the internet. no 2G -no internet - no charging Ours is under 2 years old and it has a 3 year guarantee Come on BP fulfil your obligations and replace the defunct chargers with the new ones you have. Or at least return the £350 so all your thousands of outraged customers can replace their defunct/useless charger”

Helpful Report

Posted 1 year ago

“My charger stopped working 2nd time Try to reach customer service no response It's more than 2 weeks now”

Helpful Report

Posted 1 year ago

““0” !!!! Warning!!!! They are taking money from your account even if payment failed at a charging point!!!! They take two times of £30 from my account in September, now we have December and I can't get my money back. Idiots!!!!!!”

Helpful Report

Posted 1 year ago

“BP Pulse were recommended to me by Mercedes. Scheduling of charge start time is important now to avoid peak times, but this feature has never worked. After many calls & Emails, BP finally pointed to some very small print buried in the detail of their contract which they tell me proves it’s not their responsibility. So, although scheduling is advertised as a feature, I am left with a dumb charger that just charges the car when it’s plugged in. Appalling customer service - do not go there.”

Helpful Report

Posted 1 year ago

“App never works, you have to either call them every time you want to charge via the app or use your credit card at an extortionate rate. Absolutely ridiculous.”

Helpful Report

Posted 1 year ago

“What a load of rubbish stay clear of this company not interested I’m charging only selling new electricity on chargers out and about at an extortionate rate Be very careful would just get another company”

Helpful Report

Posted 1 year ago

“Do not use, they robbed me blind on the pending charge of £15. They had the cheek to email me when I queried the whereabouts of my refund and advise that I apply to my Bank and dispute it. All further emails I sent them were ignored. I have proof of this. An appalling company and no wonder BP have made billions in profit. My bank eventually refunded the money.”

Helpful Report

Posted 2 years ago

“Beware - having placed order and paid over £1000.00 I find myself doing the job of a electrician, carrying out my own survey. After 30 mins of form filling and photo taking, that was not enough I receive an email asking for more photos, I asked do you not have your own electricians the asker was no - we sub-contract. Having read so many poor reviews and in light of my experience, I cancelled my order, I was given a case number and told the refund dept did no take phone calls. I WONDER WAY ?”

Helpful Report

Posted 2 years ago

“shocking customer service and company I am a member and pay a monthly subscription and have a direct debit set up so they take my monthly payments for use of the machine where I park my car in London. Recently the card has been saying `invalid card`, transpires that BP Pulse didnt take the direct debit last month (apparently happens regularly), I have called them but i need someone to respond to me and send me a link to make the payment, meanwhile they have said `it can take up to 48 hours`. complete disgrace as a regular customer that has a DD set up through my business”

Helpful Report

Posted 2 years ago

“Appalling customer service. I've been charged overstayed charges for points that have not worked properly. The Appa is innacurtate, does not list all chargers have not even appeared on the BP pulse app map (which is in itself is substandard)”

Helpful Report

Posted 2 years ago

“Apparently the Harthill BP Pulse charge points off the M8 can't operate by credit/debit card payment, yet the charge point display offers that as a payment option and there's a card swipe point under it.??!!!??? Very helpful Technical Support on the phone got me connected.”

Helpful Report

Posted 2 years ago

“Had a charge just off the M26 paid contactless, charged just over £10 for the use but additional 5 lots of £30? Why have the £30 charged if you have paid for the electric used. Called them and they say it will take 30 days for the £150 to be re-inbursted Very poor practice, going to contact my local MP of BP bad practice.”

Helpful Report

Posted 2 years ago

“Terrible. Had to attempt charging 4 times as it kept failing, and BP Pulse have decided that they can hold £120 from my card ghat I will have to pay temporarily, and it will take 30 days to be refunded…. Never any problems at all with other suppliers, and BP Pilse does not work AND I have loan them, to be their bank for 30 days. WOW! Terrible!”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,410 reviews