bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and a pleasure to deal with”

Helpful Report

Posted 5 years ago

“The installation was very good, however getting to that point was quite difficult. I got different emails from different people and poor information which ended up with a delay in the process.”

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Posted 5 years ago

“Installer was excellent, asking questions when appropriate and doing a very tidy job - many thanks”

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Posted 5 years ago

“After a poor start at initial booking when the emphasis was not on customer needs the service thereafter was excellent. BP were the only company who worked within the range of grant funding available and soon rectified the customer service issue with good advice and telephone support. Installation was exactly as described on time and well explained overall a 'good experience' and excellent value.”

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Posted 5 years ago

“Shame that the installation date got mixed up, but the installation went smoothly, engineer arrived on time, and the chargepoint was fitted neatly”

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Posted 5 years ago

“The charge point is fine and does what it says on the tin. The installer was a bit messy though and left rubbish behind. The app could be better as I keep getting duplicate records for my charge sessions; I’ve raised a fault for this. In terms of the charge point itself, it would be good to be able to lock the cable in place at the charge point end so that it can’t be unplugged.”

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Posted 5 years ago

“Not entirely straightforward but a good installation.”

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Posted 5 years ago

“Since the home charger was installed the car has failed to charge 3 times now and I have to reset the unit every time. I called your helpline yesterday and was advised a technician would call me the same day. Still waiting for a call from the technician.”

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Posted 5 years ago

“The unit was fitted with out any fuss and the engineer was very helpful and polite and explained how to use the unit.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Have to reboot it most times to get it to work. Still awaiting engineer response to get it fixed.”

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Posted 5 years ago

“The charge point was installed very professionally, the information on requirements was established in advance, so on the day , the process ran smoothly.”

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Posted 5 years ago

“Mainly a good experience - there is a bewildering amount of form filling, which would be a barrier for some people! Chap (Scott) who installed the equipment was very good.”

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Posted 5 years ago

“its great if your home has the right ampage otherwise you have to sort that yourself which was something we were unaware of so check first otherwise a fast efficient service!!!!!”

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Posted 5 years ago

“The charger works well but the app is useless as is the Chargevision portal. The latter is difficult to log in to and both are not much use for tracking usage accurately for accounting purposes. Hard work!”

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Posted 5 years ago

“The pre-installation visit and the installation itself was handled well by Chargemaster’s subcontractor. Communication with Chargemaster was generally good, with the exception of their failing to inform me of a law change until 2 weeks before this came into force, meaning my original system order could not be fulfilled. The law change had been announced 6 months previously. Having opted for a smart ‘socketed ‘ unit, I was told that I had to pay an extra £179 for a cable to connect my car to the unit. This only became apparent at the time of installation, obviously the charging unit without a cable is useless. Now the unit is in place I’m happy with it and it works fine, it just cost me twice as much as I was expecting.”

Helpful Report

Posted 5 years ago

“After a lots of twoing and frowing regarding pictures etc, finally got installed, carried out very well, but I have requested access to the SmartCharge app but as yet I have not received the details of a username or password to access, would really like to get that sorted please?”

Helpful Report

Posted 5 years ago

“The Chargemaster itself works well (Very Good), however the associated App is appalling and simply doesn't work. Full of bugs and prevents you controlling the Chargemaster device. It also doubles up on the charges and costs in 'History' and makes charges up? Finally, the App requires you to put the password in every time rather that face recognition or saved passwords. Come on BP, please sort this out!”

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Posted 5 years ago

“Good service and efficient.”

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Posted 5 years ago

“Very neat installation, works as it should.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews