bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Absolutely appalling service. After 5 months they haven`t completed the installation, nor answered queries.”

Helpful Report

Posted 3 years ago

“the charging is easy to process and the charging speed is adequate. But I suggest the look of the charger need to redesign and make it look smart and modern.”

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Posted 3 years ago

“As mentioned in other reviews, I had a bit of difficulty with communication. However, the assistance I had from one Mohammed Sabbir, was effective and outstanding. Everything he needed was submitted to him, who took possession of my application and travelled through it with me. I thank him for his care and service.”

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Posted 3 years ago

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Posted 3 years ago

“I have called and emailed your team for the past 6 weeks and i just dont get anywhere. I have been unable to charge my car for 6 weeks and your customer service team just keep saying that someone will schedule a visit. The a week later nothing. Why should i have to keep calling you”

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Posted 3 years ago

“Scheduled charging doesn’t work - which is pretty fundamental if you want to take out a low cost tariff!”

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Posted 3 years ago

“I had a terrible experience over a year trying to get a Bp charging point from them. Their arrangements and conditions were terribly complicated and unfriendly with disabled people like me in social housing and treatment I received beggars believe in this age and time. Enventually getting car dealership, Motability, Western electric board,my housing association and local council involved, a year after I received my electric car, 27/08/2021, my home charging point was installed and I am ever so grateful. Please don’t give up when you as a Conscious or Disable person is forward thinking, doing the right thing by getting a electric car, keep asking and don’t give up please. The installation was done by Andrew and excellent professional man indeed, very patient, explaining everything to me and did a brilliant job, Thank you Bp. I am now very very happy 😃.”

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Posted 3 years ago

“Installation of my homecharge unit went well. Now, after 18 months, the unit has stopped communicating with the outside world, doesn't update my charge history and won't accept a charging schedule. This means I can't achieve the savings from my new Octopus GO nighttime tariff. BP Pulse have been absolutely woeful. Always takes 20 to 30 minutes to answer the phone, and 11 days later I still have no fix and no news of when they will address the problem. BP Pulse are absolutely abysmal.”

Helpful Report

Posted 3 years ago

“My experience was similar to Angela's (posted 1 week ago) - bp pulse's customer service communication was woeful:- My application started 07/02/2021; after numerous emails & telephone calls by myself to expedite the installation of the home charger it was finally completed 23/08/2021 (the bp home charge guidance video for Lookers Mercedes implied 3 to 8 weeks for the application/installation process - NOT OVER 6 MONTHS!!). Nb. My car was registered March 2021. The one positive from this experience was the JDS Electrical electrician, Ben, so 5 stars for him!!”

Helpful Report

Posted 3 years ago

“We chose to have a home charger fitted within our new car deal via motability and VW.We did the online survey and soon got a instalation date.The fitter turned up on time.Within about a minute of looking at our job said he didnt have the correct parts required.He did his best to source them locally.After about 2.5 hours on the phone ect he left site without starting the job.We took so many photos to help out with what BP pulse would need. BP pulse then ignored us for about a month.The fitters then returned and fitted our charger. We would give the fitters 5 stars if we could. BP pulse still get 1 star for totally ignoring us for about a month and stressing us out.”

Helpful Report

Posted 3 years ago

“Fitters turned up on time and decided that they needed parts so after 2.5 hours left site.After waiting one month without being able to contact BP pulse the fitters turned up again and fitted our charger.I would rate the fitters 5stars but have rated BP pulse 1 star for ignoring us for so long.”

Helpful Report

Posted 3 years ago

“Fails to respond to emails or answer the phone. Visited 12 different posts in MK and all were broken, some no power, some stating 'invalid card' - Twitter reveals this is a common problem for prior BP Chargemaster customers, looks like they've deactivated a lot of old cards on majority of their 7kw chargers whilst carrying on billing people. No response to emails, no answering the phone for hours on end. Service has fallen off a cliff under BP's ownership.”

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Posted 3 years ago

“Mohammed Sabir was very responsive and helpful and made the experience very smoothe”

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Posted 3 years ago

“Ordered this couple of months ago. Told there was a delay. Have sent 3 emails without response. Tried to phone several times without being connected to an operative. Just music. Rubbish.”

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Posted 3 years ago

“This purchase has been a major problem from beginning to end. Ordering was a real challenge, getting your staff to understand what I was looking for. Then being sent completely inappropriate form to complete. Throughout an abject failure to answer emails in much less than a week. Finally we got through that and the charger was installed. It has never worked properly and I am still awaiting the return of an electrician to resolve this.”

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Posted 3 years ago

“THe installation was a complete nightmare. Ordered in January and finally installed after much to and fro ing in June.”

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Posted 3 years ago

“The BP wall charger has a serious problem that it doesn't charge at scheduled times so I can't save on the cheapest energy tariff. If you create a schedule, it ignores it and charge little by little every 15 minutes. If you don't use the schedule it works ok but the current operation break the olez grant, the company pretends to be smart to receive the government money, but actually it doesn't smart. This is a fraud of the tax payers money.”

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Posted 3 years ago

“I didn't actually purchase this product as its through motability. But I found it awkward filling out forms taking pictures of electric gas water points, yes it helps the electrician, but not people with disabilities. The office staff contacting me where great very informative, but the best person was the electrician. He had to make calls regarding my electrics and earthing but was 100% good. I hope his wedding went better on Saturday, than his football team did. I also don't receive my car till mid October, so rumours that the installation of charge points are running late as high demands are not true. So I've been told. Free energy now for this report please.”

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Posted 3 years ago

“excellent installation Martin was great. Disappointed that i haven't had the EIC from you so i can claim the EST grant in Scotland after several requests. Can you sort please?”

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Posted 3 years ago

“contrary to what I read - the whole experience was brilliant - the appointment, booking through to install was seamless - all contact was professional and the engineer was fabulous (nuff said).”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews