bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation was very well handled. The job couldn’t be done in the way we had originally thought but the installer really went out of his way to help us find alternative options and got the job done the same day despite the original obstacles. End result was very neat. Haven’t used the chargepoint yet as car is still on order.”

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Posted 4 years ago

“Ordered on the Tuesday and fitted on the Wednesday. Great customer service”

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Posted 4 years ago

“The whole process was excellent, especially the guy who did the installation. I was a little concerned about an email I had just after the installation. It required copies of the title deeds and house plan or a letter of permission from the freeholder. Should that have been asked for prior to the installation?”

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Posted 4 years ago

“Really outstanding service, Chirag was so helpful and organised. Hugely appreciate all the hard work you put in to make it happen!”

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Posted 4 years ago

“Fitted promptly and works well”

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Posted 4 years ago

“Very efficient and tidy installer. Finished product looks great.”

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Posted 4 years ago

“The unit is great and the app needs some serious work to bring it up to the standard required.”

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Posted 4 years ago

“Efficient with paperwork and installation. If we were to move home I would choose BP Chargemaster again.”

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Posted 4 years ago

“I have ordered a charging cable and it should have been shipped within 3-5 working days. I wait for 4 weeks and then at the end the sales person said it’s out of stock”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“attractive enough unit, works as it should but gives problems than make re-booting necessary which is tiresome.”

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Posted 4 years ago

“The process was very efficient and everyone we dealt with was great- very friendly and professional.”

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Posted 4 years ago

“It doesn't work and the proposed time to repair is ridiculous.very disappointed”

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Posted 4 years ago

“Poor comms on how to use and chargers not operational (Broxbourne station)”

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Posted 4 years ago

“The installation went very well and was completed by a very professional installer in February 2020. However the charger has never worked fully effectively in the two years it has been installed. The schedules on the app don’t work reliably because of outdated mobile technology and have been promised a Wi-Fi unit for the last year which has never arrived. The customer service support is appalling and the worst I have come across. I am in the process of getting a refund but I will be out of pocket since the grants are no longer available. I could not recommend this home charger from BP Chargemaster.”

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Posted 4 years ago

“No issues with the unit but the app isn’t very good.”

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Posted 4 years ago

“Terrible!very poor after sales. App doesn’t work properly/homecharge charge master web page does not work! Been with them 6weeks only the first 2weeks was satisfactory!! Now can’t download any charges whatsoever for HMRC. Awful for a company as big as BP.”

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Posted 4 years ago

“Beware we had post fitted with 2 sockets each after 5 months 3 sockets don't work After 3 weeks asking way i am now told the warranty only covers parts not labour ! At no point was i advised to take out a maintenance contract as i was told the warranty covered all . Also i was told 3 weeks ago they didn't even know where the posts were located after charging me 9k ! Dont use bp is my advice”

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Posted 4 years ago

“I had a home charger installed 4 months ago, the app and scheduling just do not work, BP chargemaster sent a global email to all customers outlining the unit to be faulty 3 months ago. since then , no updates, no information and very poor responses from customer service, who can only advise "we sent an email saying it is faulty" I changed my tarriff to have cheap electricity overnight with British gas only 4.7 p per kw/hr this unit fails to schedule at correct time , sometimes not at all its a total waste of money, its ineffective and highly frustrating. The information provided by the the unit to the app is totally false and misleading.I would suggest avoiding this product until they have resolved the issues.”

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Posted 4 years ago

“A few bumps along the way but a genuine commitment to addressing my challenges, whatever it takes. Staff in particular from initial contact, install, support and management all have a real focus on the customer, and do get things done. Clearly this is an emerging area, and the technology is maturing and gaps exist between the car manufacturers, charge points and even the electricity suppliers.”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews