bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BP home chargemaster packed up after 10 months. Worse still, customer services said it could take 2 weeks for them to even have a look at it, then a further unspecified number of weeks before it could be repaired or replaced. Not happy.”

Helpful Report

Posted 3 years ago

“Nice tidy job very well done and so much better than the three pin plug charger”

Helpful Report

Posted 3 years ago

“Kept informed through the process and helpful that you deal with the application to power supplier. A step by step process diagram in your website for pre-sales would be helpful along with total costs. Fitter was very good managed to go a good job of making the internal cable trunking as unobtrusive as possible”

Helpful Report

Posted 3 years ago

“Quick to take the money then nothing happens. Been trying for months to get them to install the charge point. Don’t answer emails, won’t give answers on the phone if they even answer it. Horrible and frustrating.”

Helpful Report

Posted 3 years ago

“An absolute nightmare! Our order was lost and despite multiple chases we ended up with a new electric car and no charger. Appalling customer service.”

Helpful Report

Posted 3 years ago

“My wife had the charging point put in via Motability as she is reg. DISABLED, firstly getting photos right was abit misleading as did not give option of outside fixing but sent them in anyway proved okay, Both electricians were fantastic, the point was explained and tested and is working well. My problems is that I seem to sign off the work without any connection with Motability .”

Helpful Report

Posted 3 years ago

“Poor customer service and wouldn’t recommend Took ages to get a fit date. then got put back two weeks. On hold for over 20min when you try and ring. Only good news the fitter was very courteous and good at his job.”

Helpful Report

Posted 3 years ago

“Completely useless and inept at dealing with even the simplest of admins tasks. Never complete or deliver on their promises, always need chasing up. Use this company if you like wasting your life!”

Helpful Report

Posted 3 years ago

“The end product is good and was installed well, the time and communications to get it was poor. The engineers that installed the charger and isolation switch required did a great job, they explained what was required gave their thoughts on what would be best and both did a very good job. However the process to get to a point of install was difficult. No communication other than me calling them to find out what was happening and then having to explain over and over that I was getting no information. If I hadn’t kept chasing I’m sure I would be still waiting. If getting a charger takes this long and is this difficult we will never switch to electric cars.”

Helpful Report

Posted 3 years ago

“Possibly the worst customer service ever experienced. Over 2 months from application and still no charger installed. Totally unresponsive and inept customer service. BP dinosaur can not evolve.”

Helpful Report

Posted 3 years ago

“Took over 2 months for installation and weeks of chasing for an install date. Then more chasing to get the appropriate completion documents for my final EST grant. Whole process beginning of March - June 17th. Would not use again. Now the charger does not connect and will not use set time slots unless I use my in car timer to charge off peak. The App is terrible if you can call it that. Quick look at previous reviews it appears I am not the only one who thinks the service is terrible.”

Helpful Report

Posted 3 years ago

“After quite a delay we finally took receipt of the Home Charger. The electricians were brilliant - really friendly and professional.”

Helpful Report

Posted 3 years ago

“A very poor experience, the company gave me false information about why there was a delay in getting a date for my installation blaming the local distribution network when it was that they simply were not able to find an engineer to fit the charger or fulfil their contract with mobility I had to make numerous calls to chase up the appointment to be given different information on every occasion A contractor did eventually attend and fitted the charger and the work was to a high standard and it works well but getting to this point was extremely stressful and time consuming”

Helpful Report

Posted 3 years ago

“Took months and months to finally convince BP Chargemaster that my NEW house was suitably wired. They couldn’t grasp that I have no gas mains and water is supplied with a plastic pipe! They demanded I employ an electrician to confirm what I already knew….as I have an 1 EV charger at the property already! As for the install…..only happened when I refused to accept delivery of my new car. Funny how that resolved these issues. As for the charger. Ugly Ugly Ugly. No control of output and don’t even talk about the nonsense which is supposed to be an “App”. How a company at this level can release such a non-functioning system?! 1st chance I get, I’ll swap this unit for a connected “Zappi” or similar.”

Helpful Report

Posted 3 years ago

“The company who installed the charger disappeared without even giving us a demonstration. When we parked up to the charger to use it, it was the wrong tethered connection!! Been trying since to get it resolved, singularly unsuccessful. Even worse the person doing the instal didn’t even replace the covers on the live or earth connector boxes in the meter cupboard. Totally live connector box was found by the man from Northern Ireland Electricity, needless to say he was horrified that any qualified electrician could leave work in that state. I have two ticket references for the complaint about the electrician and the non useable charge point. Any chance of anybody from BP Pulse contacting me to speak about it? Only been waiting since the first of June!”

Helpful Report

Posted 3 years ago

“The installation itself was excellent however three weeks on I am still waiting on my invoice and electrical certificate despite contacting the customer sevices on several occassions. Poor after care service.”

Helpful Report

Posted 3 years ago

“Above and beyond service”

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Posted 3 years ago

“I had the charging point installed by Mobility. If it had not of being for them I would have being waiting months to have it installed. I now have my new car. The app is still mot up and running. I am bitterly disappointed with BP pulse. When you call them the back ground noise is disgraceful. I called them to inform them I was going away and didn't no where to charge the car. They weren't very helpful. Over a I can say the experience of having the charger installed has been very stressful. To them it's a job they do every day. But to me and a lot of customers like me find it difficult to understand. I still don't have an account that is working. I would definitely recommend having an Electronic car. But definitely not recommend BP plus”

Helpful Report

Posted 3 years ago

“So this has to have been the most stressful experience I have ever had, the initial taking of pictures and sending in forms was a nightmare, contact with the office was awful and only ever once got anyone who had a clue about what they were supposed to be doing, why state on the emails they send if you have any queries please ring customer services, complete joke always said no idea and blamed some one else, it’s a good job I was not fully reliant on a full electric car and had to try and charge with a 13 amp plug lead. The engineers however were very good polite and neat and tidy cant fault them, arrived on time when expected”

Helpful Report

Posted 3 years ago

“Engineer very efficient and thorough, the engineer brought the pulse. The process of taking photographs for the route of the cable for the power point I found very stressful.I am 79 years of age and live on my own, this required me to ring my son, who does not live near enough to visit, to check certain details requested and also to use a stepladder. I am also registered disabled.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews