bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sign-up process for a charging point was fine and all went well. Installation took one whole day and that evening our electrics went off. Had to call out an emergency electrician who then listed out all the faults with the installation. Cahargemaster did cover that cost and make good but we've subsequently found out that we could have been offered a smart charging point (which is what we want) and were never even informed that they existed. Very, very poor service all round.”

Helpful Report

Posted 5 years ago

“Getting the installation organised was hectic and chaotic, however the installation itself was done quickly and professionally. The engineer was helpful and went out of his way to do an excellent job.”

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Posted 5 years ago

“Your engineer did an excellent job, desfpitethe complexity of the situation. His perseverance, patience and advice was much appreciated.”

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Posted 5 years ago

“Unlimited problems”

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Posted 5 years ago

“Some confusion in organising the installation, but in the end it was done within ten days of the request, and very happy with the result.”

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Posted 5 years ago

“Fitted me in very quickly, took a few pictures of my fuse box and they turned up ready to fit with the equipment needed.”

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Posted 5 years ago

“This was done well and the work was neat”

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Posted 5 years ago

“BP Chargemaster fitted a charge point at my house which failed after 1 hours use. These things happen, the fitting was efficient, and the subsequent replacement was efficient once it occurred but tit was a major task to get information out of BP Chargemaster scheduling team who would never ring back or email after being told they would and I had to contact them on many occasions to chase the issue up over a three week period. Summary on site work great, follow up issue in the office very poor.”

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Posted 5 years ago

“Technician what clear and tidy where installing charge and nice person”

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Posted 5 years ago

“Works efficiently, installed to a good standard with clear instructions.”

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Posted 5 years ago

“Extremely efficient service, very sound equipment. Also very helpful when I had to recharge 50 miles away and was attempting it for the first time.”

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Posted 5 years ago

“A little hiccup on the install, but quickly got resolved and has worked seamlessly every since. I'm still a bit confused about how this works with Polar network and looking forward to the day when their is 1 common infrastructure for charing!!!”

Helpful Report

Posted 5 years ago

“Excellent service, very helpful phone staff and easy to get through to them , the guy who came to fit the charger was great no hassle no problem and it looks good. Very happy”

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Posted 5 years ago

“The first installation was not earthed enough to run the system and the engineer drilled through my solar panel cable. The installation took 6 hours and then had to be redone from scratch. I never received an apology for the inconvenience or reimbursement for the lost solar income. Currently I am still awaiting a reply from Chargemaster regarding a further query and am being ghosted.”

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Posted 5 years ago

“Very pleased with the service”

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Posted 5 years ago

“People at call centre are very nice but are clearly overworked and cannot keep on top of all the customers needing their help. It is very difficult to get through on the phone and they do not respond to emails.”

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Posted 5 years ago

“Excellent in everything. Speed of fitting charger, telephone and email conversations, information pre and post fitting.”

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Posted 5 years ago

“it took a long time to get done.”

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Posted 5 years ago

“Installation was done without problems. It pays to be prepared. The analytical Software is very poor, I expected better, not worth the £100.00 extra. Overall I am happy.”

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Posted 5 years ago

“Applying for the grant,ordering the charger and installation were simple with chargemaster. The only criticism I can tender was about supplying photos for pre installation I think they could have been a little more detailed in there requirements, but that may have been my fault. Great product and service.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews