bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling customer service - indeed my experience is there is NO customer service. No responses to any emails; no one answering calls; chargers that don’t work; and my money in their account. They are a shambles and I have no idea what else to do to try and get my issues resolved as they are impossible to get in contact with. This is the very worst company I have ever had the misfortune to deal with.. this rating should be zero stars”

Helpful Report

Posted 3 years ago

“Appalling!!! (6 months in and still not functioning) Avoid any BP Chargemaster at all costs. The charge relies on their servers to work remotely with the home charger and ther App. Quite simply the home charger unit charges when it likes, the App displays the wrong status and BP keep fobbing me off. I currently have my local MP, OZEV, The Energy Minister and the CEO of BP involved..... and I'm still paying 3 x as much in electricity at home, because the crappy unit charges our EV out of tariff!!”

Helpful Report

Posted 3 years ago

“Avoid like the plague, these have to be hands down the worst company I have ever dealt with. They done respond to any form of communication anymore its like they have 3 people working for them that answer phones and lie saying they will get back to you. I am having to claim monies paid via credit card and order elsewhere.”

Helpful Report

Posted 3 years ago

“Fantastic customer service from both BP Pulse and Elmpark Electrical Ltd. Whole process explained, everything checked and double checked. Electrician Andrew was a great credit to both companies.”

Helpful Report

Posted 3 years ago

“Early admin process was poor, lots of misleading communication. However once the installation address was found and a date agreed the installation went extremely well. Daniel the fitter was excellent.”

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Posted 3 years ago

“Great service engineers put it exactly where I needed it Clean tidy wiring booking on time Brilliant piece of tech”

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Posted 3 years ago

“Appalling service, impossible to deal with, no care in the world about customers, left-hand doesn’t know what right hand is doing. I could go on and on, but you can imagine where this is heading to . . .”

Helpful Report

Posted 3 years ago

“I have never experienced such bad customer service in the world. Promise the earth but deliver nothing. If you can do not use this company it is terrible I gives this company MINUS 10 STARS FOR THE WORST SERVICE EVER.”

Helpful Report

Posted 3 years ago

“Appalling service. Had to wait 3.5 months from first contact to having a charging point installed. Very little response to emails etc - had to continually battle to get a date for installation. Engineer who did the installation was very pleasant, however. Ongoing complaint with BP has still to be resolved.”

Helpful Report

Posted 3 years ago

“Shocking service, never reply to emails. Promise contact within 24 / 48 hours. We have now been waiting weeks, and no charger units in operation.”

Helpful Report

Posted 3 years ago

“Poor service from start to finish. Install was fine & works well but the customer service is terrible. No answers to anything.”

Helpful Report

Posted 3 years ago

“I agree with Deepak that is is unfortunate that one can not write a review by awarding No Stars, as quite frankly I have never experienced such bad service from any company. They were contracted by Motability Ltd to install a charging point when I ordered a lease vehicle in early April, at that point I understood the charger would be installed mid April, I am still waiting in early July. They have never contacted me within the times they stated, most of the time they do not communicate at all. Motability have on numerous occasions tried to get some action again noting happens. When I have spoken to BP pulse directly I get various platitudes and again nothing happens. At the last conversation with with BP pulse I was given to understand they would contact me with an installation date within 48 hours, they had said something similar in late May. Of course nothing happened on either occasion. At the last conversation with them I was asked for details of electricty use, that I had provided in early May and was told the next stage would be to install an isolator switch which had been installed 3 weeks ago. Obviously their system and staff are just not up to the job. I would recommend that nobody has anything to do with this, I was going to say oganisation but that is not a word one could apply to them.”

Helpful Report

Posted 3 years ago

“I have had a major issue with the charger failing to operate during overnight hours. The App is set to 1.15-6.15am. The charger ignores this! Beware, if you want to use cheap rate electricity perhaps look elsewhere. BP have had this issue "in hand" since March of this year when my new electric car arrived. Their resolution to date has been silence, ignoring emails for weeks, such a long wait time on calls in to customer service, that you give up after 60 minutes plus on hold! The only thing they have been able to suggest during the time is that we fit a manual old-fashioned timer to the charge unit! The App they provide does not seem to cut the charge off when it should, with instant charge on cable connection to the car being how it works. So far this has cost me several hundred pounds extra in day time charge rates, instead of significantly cheaper overnight rates. BP simply cannot be bothered. In hindsight I should have paid for a decent charging company with an after sales team that cares, rather than accept the "free" BP option that came with my car. Unfortunately there is no option to put Zero Stars in the review”

Helpful Report

Posted 3 years ago

“Appalling customer service. Charger has been out of action now for over 2 weeks and continually get fobbed off on the phone. My Porsche Taycan Turbo S has been sat on the drive without being used for two weeks now. The RCD they have fitted is a potential fire hazard!”

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Posted 3 years ago

“Customer service is virtually non existent. Took over 5 month from applying to getting unit fitted (was requested photos of area from 5 different people). Engineer who came was Very good (sub contracted by BP) and made an excellent job. I have tried ringing regarding using the Scheduled charge function but cannot get through (cuts off after an hours wait). Did get one reply to an email setting out instructions on how to reset the system (didn't work). Since then NOTHING from them. Absolute Appalling Service.”

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Posted 3 years ago

“Prompt & polite service, installation professional and on time. No problems from start to finish and working perfectly.”

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Posted 3 years ago

“Very efficient installation service. The electrician, Elton, was on time and was extremely efficient carrying out the work to a very high standard.”

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Posted 3 years ago

“My Home Charger has not worked for 6 months. You do not answer phones or emails. I do not think I have ever dealt with a worse company. anyone wanting a 'smart' home charger should go elsewhere”

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Posted 3 years ago

“Simple easy to use.”

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Posted 3 years ago

“From start to finish the installation was done in a professional manner and a quick and tidy method with an easy operating system. Would recommend to anyone.”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews