bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great engineer fitting equipment”

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Posted 5 years ago

“Professional team from first contact over the phone till instalation ...”

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Posted 5 years ago

“The whole process took forever. My emails were not responded to. Information submitted by me at suppliers request were not reviewed on receipt. I had to remind them that the information was supplied whereupon I suddenly needed more things to be done i.e. a bipolar switch installed. I wrote that a 32 Amp circuit was in the garage but this was ignored.”

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Posted 5 years ago

“Sales process and contact was poor, installation was excellent on the day, unit and web functionality is average at best (simple app would improve user experience)”

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Posted 5 years ago

“The product once installed does what it says on the tin, but if your installation is complicated, as mine was, then Chargemaster will not do it. I had to resort in having a local electrician install the cable from the meter box to the required charger location. Chargemaster then topped and tailed it. The Chargemaster engineer that did the initial survey and final installation was very pleasant and efficient. I believe that the standard price for an installation includes 25 meters of cable (approx £100). As it was necessary for me to install my own cable, (I required 50 meters), then I had to supply it myself. Although I supplied and paid for my own cable I still had to pay the standard installation cost. No allowance was given for non supplied cable.”

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Posted 5 years ago

“Compleate nightmare from start to finish.”

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Posted 5 years ago

“I have been overcharged by £95.00 and still not been given my money back. Disgusting customer service!”

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Posted 5 years ago

“EXCELLENT INSTALLER”

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Posted 5 years ago

“Charges quickly and efficiently. Easy to use.”

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Posted 5 years ago

“Very professional instillation. Attention to detail and safety.”

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Posted 5 years ago

“We were very impressed with your engineer. He was polite, conscientious and very customer focussed. His work was first class, neat and tidy. well done. Mr & Mrs Spence”

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Posted 5 years ago

“It is so much easier to charge my vehicle up now having had the chargemaster installed.”

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Posted 5 years ago

“Installation went as planned with no problems, engineer was friendly and compitant”

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Posted 5 years ago

“The problems I had where that 1/ when a staff member goes on leave no one deals with there e mails and this caused me problems at least twice .2/They cx appts at shortish notice ,3/They did not ask in advance about soil conditions re the need to put in rods .The first guy who came almost immediately concluded the installation could not be done ,although he did make a real attempt to find a solution,If they had told me in advance about the problems with non clay /rocky soils we could have worked out the solution beforehand and not wasted a trip and then another cancelled appt before the installation was finally done once I had dug a trench myself.I could have done this before the first appt if they had discussed the matter with me. At times I was near despair with them and tried to get podmaster to take over .They were even worse with their dreadful communication .I could not recommend either company . Also note they insisted I spent getting on for 700 pounds on upgrading my electrical system and paying for extra cable .So much for Renaults free wall box. I m not sure either that the box turns off with the key as the light stays on when you think its off .Too much hassle to ask them .”

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Posted 5 years ago

“Great piece of kit, allows me to follow monthly cost for charging”

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Posted 5 years ago

“Very smooth and effective installation and so far operation has proved as simple too.”

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Posted 5 years ago

“Office very poor in communication and service Electrician excellent”

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Posted 5 years ago

“Very easy to deal with, excellent fitting of the unit and trouble free use since. Very pleased”

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Posted 5 years ago

“The equipment has been installed and works , how ever despite several phone calls the hole made in my wall to pass the cable through is still letting in daylight and a draft. Real shame that the the problem has not been put right yet”

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Posted 5 years ago

“Great installation experience and excellent customer service. Got the home charger for about a month now and it’s working smoothly.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews