bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Electrician arrived on time, explained how he was going to fit the device, then completed the job in a timely and tidy manner, keeping to the social distancing rules in place.”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish, charger fitted on a day that worked for me. Thank you”

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Posted 4 years ago

“5 stars for preparation and installation of BP Chargemaster point at my home. Sohail did a great job: sensible Covid precautions kept us both safe and comfortable. A relatively simple layout and a great job. All cleaned afterwards and working perfectly. I have to reduce my rating to 4 stars only because the management app is so bad as noted by most users (iPhone Smartcharge App) - I hope this can be made workable soon! The app is not essential to the use of the charger but is part of the Company's offering to optimise its use.”

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Posted 4 years ago

“After a long wait, due to the Covid-19 lockdown, the actual installation was quick & efficient. The software to longer to activate - we had to wait several days, & the account setup procedure was a bit "clunky".”

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Posted 4 years ago

“The process was very complicated and time consuming initially but once all the admin was complete we had excellent service with the electrician doing a very neat installation and in a very pleasant manner. The second visit, for additional work, went very smoothly and done to a high standard.”

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Posted 4 years ago

“Very efficient installation”

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Posted 4 years ago

“Excellent service with good advice”

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Posted 4 years ago

“A very good product, which meets all my expectations. Easy to use, offers very useful features and enables the battery in my Toyota Prius plug-in hybrid to be fully charged in 2 hours.”

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Posted 4 years ago

“Having ordered the unit in February it took until the end of May to be fitted! In that time I submitted private and confidential information via email only to be informed that they had not been received by one person (4 in total) to another stating that had everything and repeating again. The method and process is extremely unprofessional. Post this the installation was good although my property incurred damage and I'm having to submit the cost of the repair. For a company that is using this brand or has been bought out by them you need to drastically improve - have a secure portal for submission of documents, acknowledge receipt of information, keep everything digital, improve business phone interaction and make sure that quality control is achieved for the end product.”

Helpful Report

Posted 4 years ago

“Best charger and best customer service it’s a best product please update your Mobil app”

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Posted 4 years ago

“good service.”

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Posted 4 years ago

“A job well done a very clean worker”

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Posted 4 years ago

“Good contact from the engineer. Job well done.”

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Posted 4 years ago

“Product and installation are fine. Ordering process laboured, short on feedback and requring repeated submission of the same data.”

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Posted 4 years ago

“Very professional efficient and reliable!”

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Posted 4 years ago

“Very helpful in answering all questions I had regarding charging units and installation. Mohammed who installed the charger was fantastic and without us asking concealed the new cable in some existing conduit - a really neat job. I would recommend.”

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Posted 4 years ago

“Very efficient and friendly installation. All done with a minimum of fuss.”

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Posted 4 years ago

“Sohail was very good.”

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Posted 4 years ago

“A very good,tidy and a professional work by mr joe Raines”

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Posted 4 years ago

“Engineer was very polite and knowledgeable, the chargemaster was fitted at a quick and tidy manner”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews