bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very long and painful process that was not clear in what was needed to be completed”

Helpful Report

Posted 4 years ago

“It took nine weeks since letting BP Chargemaster know I was picking up my car and needed the chargepoint fitted for this to be sorted. First date arranged (for which I cancelled my family birthday celebration) no-one arrived; second date arranged, fitter arrived, said I needed to get the power to my garage increased and left without giving me any advice as to who might help me with it; third fitter (the previously mentioned Glen Noulton) was brilliant and confirmed nothing needed to be changed re: the power supply in my garage as I could have a lower input charger and fitted the chargepoint in three hours. So, having had my car for eight weeks; only driving 400 miles in it because I had no means of charging it at home; and two shops in a supermarket I don't usually use, just to charge my car up, I am now in the position I should have been in seven weeks ago. While some staff were very helpful, notably Belinda Sheringham, along with Glen Noulton, and, once up to speed, Elaine Butler, others have not. While not wishing to name them publicly, I have written to BP Chargemaster outlining my concerns in greater detail. Bearing in mind the installation of chargepoints will only increase in the future BP need to make sure all its staff step up to the level of service given by those mentioned above.”

Helpful Report

Posted 4 years ago

“Simple installation process, simple to use.”

Helpful Report

Posted 4 years ago

“Very efficient”

Helpful Report

Posted 4 years ago

“Good installation, but I am having ongoing issues with unit tripping out on voltage monitoring causing loud thumps as the contractor engages and disengaged. I also am having issues programming a tarrif based charging time. Seems to be inconsistent, works some days and then not the next. This is very frustrating.”

Helpful Report

Posted 4 years ago

“Unit is neat and well installed, but installation agent was not the best. Turned up early despite a defined slot being confirmed, immediately asked to use the toilet (in a global pandemic!), insisted on our car being moved off the drive so he didn't have to walk 10 paces to his van right outside our house for a few tools. Was happy when he left frankly.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Smooth installation and works fine.”

Helpful Report

Posted 4 years ago

“Absolutely appalling. Installer didn't clean up. BMW charger installed, not working properly. left several messages over a period of days and no return phone call. Every time you ring, long wait for call to be answered up to 40mins, knowing that you will leave another message to be ignored. Don't deserve to hold the importance they seem to think they have. After 2 weeks of chasing now moving forward, but still not fixed. Definitely NOT a recommended installer, avoid at all costs.”

Helpful Report

Posted 4 years ago

Firstly many thanks for your review. I am really sorry to read about your poor experience. I will arrange for someone to call you immediately. Many thanks, Andrew

Posted 4 years ago

Firstly many thanks for your review. I am really sorry to read about your poor experience. I will arrange for someone to call you immediately. Many thanks, Andrew

Posted 4 years ago

“The gentleman who fitted the charger arrived promptly and made an excellent job of installing the unit, all cables hidden and cleaned up prior to leaving. The charger is unobtrusive and it is so easy to charge my car.”

Helpful Report

Posted 4 years ago

“Perfect well done”

Helpful Report

Posted 4 years ago

“Difficult to get hold of in arranging installation, and to get clarity on what we needed to do to our distribution unit. Installation itself was straight forward and the charger works well. Not impressed by’charge your car’, which I believe is run by Chargemaster. About half their chargers we tried to use in Scotland last week, had issues, and often customer service line unanswered.”

Helpful Report

Posted 4 years ago

“Good communication from Chargemaster for arranging the installation and grant via email & telephone. Installer prompt, friendly and efficient. All certificates received. Charging easy to do.”

Helpful Report

Posted 4 years ago

“The equipment works really well and was installed very professionally”

Helpful Report

Posted 4 years ago

“The charging point was installed as scheduled and looks very good with the wiring very neatly run to the consumer unit. Overall, an excellent installation process.”

Helpful Report

Posted 4 years ago

“The whole application process was overly complicated and very stressful. Made more so because of the grant application attached to the installation. The actual installation was done by a very competent and helpful electrician which did a lot to restore our faith. Without this it would have been zero stars.”

Helpful Report

Posted 4 years ago

“Sent wrong information at start of process. Installation really bad. Nice chap but what a mess hemade of my walls inside and outside. Not happy”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to leave us this feedback. I am really sorry to hear of your poor experience and will arrange for someone to call you to discuss. Thanks, Andrew S

Posted 4 years ago

“Very efficient company , everything went smoothly from purchase to installation. Very happy with all aspects of our dealings with Chargemaster”

Helpful Report

Posted 4 years ago

“Very need installation and easy to use. The App which monitors usage is really useful”

Helpful Report

Posted 4 years ago

“Good service once all the hurdles have been negotiated”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews