bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time having rung earlier to give an approximate time. Fitted quickly and neatly.”

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Posted 6 years ago

“Excellent communication and great fitter , very thorough brilliant”

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Posted 6 years ago

“The actual engineer who came out was fantastic. Helpful, polite and explained everything. No complaints at all. But the admin to get to that point was terrible. I received numerous contradictory emails. And then Chargemaster told me they had cancelled the installation date after I had booked time off work to be present. Gary did get this resolved for me which I am grateful for but I really shouldn't have to phone and shout to keep an appointment already made. It would appear that the admin team do not communicate with the installation team in any meaningful way.”

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Posted 6 years ago

Hi Kathy, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“Hi. Chargemaster recently installed a 7KW charge point at our home. The front office staff were professional and easy to deal with. Come the day of the installation I received prior notice the engineer would arrive between 12:30-13:00. He did. The engineer, Andy, quickly established what was to be done & we agreed a few final details. The job was completed in 3.5 hours. I am very happy with the result. Andy is a pleasure to deal with. Top marks Chargemaster.”

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Posted 6 years ago

“From the first call to the home installation team through to the actual installation a seemless experience. It would not have been possible to have been more efficient and customer focused”

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Posted 6 years ago

“Too many emails asking for the same stuff and various issues due to your admin team being on holiday and not speaking to each other - the gent that fitted it eventually was top class”

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Posted 6 years ago

Hi Barrie, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“The electrician was very effieient, however the installation took less than an hour, but Chargemaster still charge £199 on top of the £500 government grant. So £700 for an hour of work + a connection box worth less than £50 and 1 hour travel time. The disclaimer is worthless as orders do not proceed unless customers agrees it is good value. I feel cheated and the UK Government are being ripped off. Dissapointed”

Helpful Report

Posted 6 years ago

Hi Michael, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, most installs do take around 3 - 4 hours, however in some cases it takes more or less. It looks like due to the location of the charger and your property, yours was a simple installation. We are sorry to hear of your disappointment and I will pass this on to the relevant team. Many thanks Chargemaster

Posted 6 years ago

“Actual installation was very good. Arrived on time, did a neat and professional job and left everything clean and tidy. The initial scheduling seemed disorganised but was eventually completed satisfactorily.”

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Posted 6 years ago

“Very good service, Amanda Ward in particular was very helpful and helped me every step of the way. Every step was exactly in the timescale advised, excellent communication.”

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Posted 6 years ago

“Placed order, staff very professional responding quickly and unit fitted within two weeks. Installation engineer very helpful, fitted unit where asked and made a very tidy job. Very pleased with the whole experience.”

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Posted 6 years ago

“Engineer was great, left no mess, unit works perfectly and the premium version give accurate statistics as to electrical usage. Can recommend.”

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Posted 6 years ago

“Bit hard work dealing with them. Had to chase them a few times as they weren’t very good at returning calls. The chaps that installed them were very good though and I’m very please with my two chargers.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“They did a great job. The engineer, Allan, was very nice and did the job as it was his own house. He carefully paid attention to every detail trying to hide the cable as much as possible. I will seriously recommend him and this company for your charging point.”

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Posted 6 years ago

“great job quick and easy”

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Posted 6 years ago

“Excellent service and advise.”

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Posted 6 years ago

“Very efficient service, thanks”

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Posted 6 years ago

“Terrific service from start to finish has been excellent. There were some technical challenges that needed to be addressed with our property but we were appropriately guided through the pre-requisites. Installation was great. Engineer was professional and polite. Very happy with the whole experience.”

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Posted 6 years ago

“Excellent service, many thanks.”

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Posted 6 years ago

“Very Professional company, installer was superb and did a very neat and tidy job!! 5*”

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews