bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“End product seems fine but getting there was a bit of an effort”

Helpful Report

Posted 4 years ago

“Need to improve the customer services update their data base regular, provide more charging station and making sure working 24 hours a day. provide more charging station at Motorways, Major route and public places to be accessible by all just like any other BP garage fill up 24 hours a day regardless of what car I drive or app I have in my phone!”

Helpful Report

Posted 4 years ago

“Whilst installationwas delayed due to the lockdown, once rescheduled the job as done very quickly. The technician was polite and quite efficient. The unit itself has been sparingly used but appears to do "exactly what it says on the tin".”

Helpful Report

Posted 4 years ago

“The plug unit is fine but the mobile app is not so good. It requires the user to enter the username and password every time I wanted to use the app. Also because I’m on day and night electricity Tarrif, it would be good if the app can notify me to change my settings if wanted to charge during the day and the settings haven’t yet been altered. It has happened on few occasions when I plug in the cable but the car doesn’t charge because my settings would only allow charging in the evenings.”

Helpful Report

Posted 4 years ago

“We had problems with making the correct payment prior to installation. The installation itself was fine but we had to do a lot of clearing up afterwards from the rubbish left by the installer”

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Posted 4 years ago

“Forms and photos of site are painful and kept asking for more and resends as staff kept leaving and had not saved. Some questions were to technical. Video survey was good and should have been done earlier. Fitter was excellent”

Helpful Report

Posted 4 years ago

“Product and installation are fine. Ordering process laboured, short on feedback and requring repeated submission of the same data.”

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Posted 4 years ago

“The installation was excellent but the booking arrangements beforehand were rather difficult.Thank you”

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Posted 5 years ago

“The unit is great and the app needs some serious work to bring it up to the standard required.”

Helpful Report

Posted 5 years ago

“attractive enough unit, works as it should but gives problems than make re-booting necessary which is tiresome.”

Helpful Report

Posted 5 years ago

“Excellent pre-install and install process. The unit was installed very cleanly with tidy wiring and minimal disruption. It doesn't seem to charge unless there is a schedule, support 'changed some settings' which now means it actually charges without rebooting every connection. App is useless and does not show accurate information, website is buggy and uses different validation to setup schedules. 1 week use so far.”

Helpful Report

Posted 5 years ago

“bbbbbbbb”

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Posted 5 years ago

“The fitting itself was fine, but afterwards the trunking fitted around the top of the garage internally has collapsed and fallen down within 2 weeks of fitting! Also the unit stopped working last week and we had to reboot it to get it charging again.”

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Posted 5 years ago

“Approximately 5% of attempted charges is unsuccessful”

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Posted 5 years ago

“It keeps switching off and won't go back on unless I switch off at fuse board. I have sent emails to companie as on night shift and heard nothing back from you”

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Posted 5 years ago

“The app does not connect”

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Posted 5 years ago

“Wouldn’t charge to start with. Ok now”

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Posted 5 years ago

“Pre sale and fitting very good. App poor and does give correct information and I don't trust the scheduling The building standards certificate came with the wrong address on it so not legal document, rang to arrange for it to be changed told by engineer to just cross it out and write correct address!!! not acceptable !! rang to complain told it would be corrected and resend still waiting 10 days on”

Helpful Report

Posted 5 years ago

“The process was somewhat drawn out and I had to chase progress on several occasions.”

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Posted 5 years ago

“Fitting was good and efficient but the app and scheduling is poor and only works occasionally”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews