bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Process of application is quite complicated if like me you are not computer savy but I got there in the end. Every one was very patient. Fitter was very pleasant and worked efficiently and neatly. Cleaned up well after. Charger looks good and works well. Very pleased.”

Helpful Report

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Our charge point was included as part of a car purchase deal. Once eligibility had been established and all the relevant documents and photos submitted, the whole installation process went without a hitch. It was good to see a big player in the oil industry fully involved in this technology. I would certainly recommend BP Chargemaster.”

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Posted 4 years ago

“Having considered two other companies and decided not to proceed, your company was recommended and we found the contacts to be professional and knowledgeable as was the installation. The appointment was kept to date and time. We also like the BP backup.”

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Posted 4 years ago

“App isn’t great at all”

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Posted 4 years ago

“The installation went smoothly however, the installers questions had not all been answered before arrival such as stopcock installation, checking main meters and site details.”

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Posted 4 years ago

“I have NOT bought this product. While BP try’s not green wash it’s image we all know you’re still one of the worlds largest polluters! CLEAN UP YOUR ACT”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“The job is now done and working very pleased with the man who installed the charging point very pleasant but getting to this point was a pain i am 71 if not for my daughter helping me with the internet i would have struggled”

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Posted 4 years ago

“brilliant customer service from start to finish, great job!”

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Posted 4 years ago

“When I first contacted BP Chargemaster I was asked to send details of my car which I did. In fact I sent a copy of my purchase contract which had all the details on there including the registration number. I was then contacted by them by phone and when I asked how much it was going to be I was told that I wouldn't have to pay anything for it which I was delighted with and very surprised. I then spent the next 2 months going back and forth with various pieces of information and being told each time I send one piece of information that I now needed something else. This became very frustrating and it would have saved a lot of time and stress if the different departments spoke to each other. Finally all documents were sent and a date was agreed. I was then asked how I was going to pay for it!!!!! Explained that I was told that I didn't need to pay anything but was then told it's a 2nd hand car which they would have noted from the very beginning so I had to pay. Not happy but despite complaining nothing was done about it. So train your call handlers or at least monitor those that don't know their stuff.”

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Posted 4 years ago

“After an initial argument as to where I wanted the charge unit, the unit was installed but the safety earthing rods have been drilled through my pathway without permission. My garden will be redesigned next year but the safety rods will need to be removed from my damaged property to make this happen. More money. More problems. Brutal and needless shortcuts.”

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Posted 4 years ago

“Great service .. Alan who fitted my charger was great .. done a great tidy job . Am pleased with the outcome”

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Posted 4 years ago

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Posted 4 years ago

“The installation engineer was punctual, polite and very professional he accommodated our request for routing the outdoor cable. he answered all our questions and left the site clean and tidy. I would recommend Chargemaster to anyone.”

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Posted 4 years ago

“The installation was very tidy & efficient. Engineer very helpful & friendly.”

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Posted 4 years ago

“everything went smoothly, booking the installation, applying for the available grants, quickly booking a fitting(and changing at short notice when i wasn't available at short notice). answering post installation queries. all excellent.”

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Posted 4 years ago

“I cant get it to do scheduled charges at night on cheap rate electricity and despite several calls and emails don't seem to be getting anywhere.I thought the whole idea was that you could charge the car at night when there is a low demand for electricity. I am beginning to wonder whether this is a basic problem with the charge master rather than my particular unit.”

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Posted 4 years ago

“Very poorly maintained, and very few in central London”

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Posted 4 years ago

“Got a home charger. Its done it's job, but it seems to require a restart every few weeks that once left me without charge before my commute.”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews