bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In short, suffice to say all the 1 Star reviews below are right on the money... The longer version for those who have more time: I thought I was going to get a faultless customer experience as soon as Mercedes told me my free installation would be carried out by BP, a brand you should be able to trust. And yes, if they were partnered with Mercedes, surely that's a good thing? But no!!! For full disclosure, I have already fed all of this back to Mercedes, who have stated, for the record, that they are seriously reconsidering their partnership with BP as a result of overwhelming negative customer feedback! To summarise, communicating with BP is a nightmare, because they don't! The 'self-service' survey is unbelievably un-user friendly for non-electrical consumers. Booking the final installation took forever and much unnecessary to-ing and fro-ing with a clueless call centre. The installation, by a third-party contractor, was faultless (the only seamless part of the whole process, because it wasn't BP). Finally, I went to download the recommended iOS app, however, when I read the almost 200 '1' star reviews on the app store, I decided I didn't need that problem too.”

Helpful Report

Posted 3 years ago

“The BP Home Charging team works really inefficiently. Half a year after I brought my car, I was still waiting to get a date to for charger installation. The Home Charging team several times asked me to send documents which I included in previous emails, so clearly they didn't really read or check customer's responses carefully. Then it took BP Home Charging team over a month to finally contact the installer, despite I was told by them I'd expect someone to contact me in the next couple of days. The Home charging team has no sympathy for their clients, re process timeline, unfortunately BP Home Charging is way over promising!!”

Helpful Report

Posted 3 years ago

“Thoroughly impressed with the whole process from start to finish. The whole process so was so easy, and the engineer who came to fit the device was fantastic. Cannot fault in anyway.”

Helpful Report

Posted 3 years ago

“A simple clear process for non-electricians would greatly improve the service. Sent multiple photos of fuse boxes, earth wires, electricity meter etc. Who knows what an MPAN number is? Being told it is on your electricity bill is not helpful - who gets bills these days (you can get number from UK Power networks if needed, as I found after half an hour online). Kept being asked for duplicate photos, additional info but nobody actually specified detail of what was needed or why. Subcontractor who fitted charger was great. Suggest survey of premises is included as part of process, then BP knows everything ok and customer does not spend hours trying to sort out. Helpline (phone and email) are not very responsive. I expected better from BP.”

Helpful Report

Posted 3 years ago

“Shocking service! I was recommended BP Chargemaster by my fleet company. When you see the BP logo you assume that it will come with a certain high standard - do not be fooled! I paid my £500 on 2nd December and the unit was installed 30th April! No one replies to emails. The progress checking tool was redundant. I had to chase you down to see where I was up to as the initial date for my car was 1st April. I eventually had a reply saying that there was information missing. The additional information that was requested wasn't initially asked, else I would of supplied it. Finally after having to email several times I was told that my application was complete. Later that week I then receive an email to apologies for the poor service, however I would have to start the whole process again, this time via the SMS system that was now in place. If it were up to me I would of requested a refund and gone elsewhere, but sadly due to it being purchased through work it was not possible. The engineer who fitted the unit did a great job and was a nice guy; which was the only redeeming factor in what was a very lengthy and unnecessary process.”

Helpful Report

Posted 3 years ago

“The whole experience was consistently slow, disjointed, inconsistent and frustrating. The process that you have to go through is poorly thought out and designed with duplication of information required, comms from a variety of different email addresses and teams who seemingly can't talk to one another. The actual installation - when finally carried out - was great. Done in a professional manner by a friendly and helpful installer, but everything leading up to it was very poor. I wish I'd used a local installer.”

Helpful Report

Posted 3 years ago

“I DO NOT RECOMMEND! It took several calls with BP after the application and payment. I had to call them 3 time to make sure I provided the correct photos. Every time I called they would ask me to upload more photos. Once it was all sorted I have to call back and follow up for installation date. The installers were great as they were 3rd party. I told BP they need to bring a ladder as they would need to reach pretty high to clip the cables and drill through the wall. This was not conveyed and they needed to come back. I again had to follow to set up the visit. Once they completed we realised the key was the wrong key sent. I am now waiting over a month and multiple call to BP to get the correct key sent out to me. NOT HAPPY.”

Helpful Report

Posted 3 years ago

“The electrician was very tidy and made a nice job”

Helpful Report

Posted 3 years ago

“Initial application was sorted by car dealership and was very prompt. After that BP were dreadful! I sent in all information and photos the same day as they requested, and then no feedback. Had to chase numerous times, made complaints to customer services and they were as bad. Eventually said I wanted to talk to a senior manager and then magically got a call from the engineer with a date. Electrician was very professional and bang on time. BP should stick to oil and leave electricity to the experts!”

Helpful Report

Posted 3 years ago

“It’s a bit of a guessing game knowing what’s happening with the administrative process. There is no feedback when things have been completed. I had to chase up for everything to get over the line. Then a random request for payment with no explanation It was a secure website link but generated a request to subcontractor (Tomlinsons) that was the best part of the process Communication needs to be much better (2 stars for BP and 5 for Tomlinsons)”

Helpful Report

Posted 3 years ago

“Very pleased with the service and the end result”

Helpful Report

Posted 3 years ago

“Multiple phone calls asking same questions”

Helpful Report

Posted 3 years ago

“Great service from engineer Matt. Only reason for 4 stars was the Apps and getting the right app to work off peak hours. Its a minefield for charging but early days.”

Helpful Report

Posted 3 years ago

“Customer service was OK, I wouldn't say brilliant communication. My charger is now fitted but I have to say it feels a little wobbly when I unplug my charging cable. I feel that I have to hold onto the charger, whilst removing the cable!”

Helpful Report

Posted 3 years ago

“The car dealer from whom I ordered the car was very helpful and processed the BP order promptly. I provided all the necessary information and photos to BP within 24 hours, but BP unnecessarily involved SSEN DNO with my application and failed to progress SSEN with their (unnecessary) review. SSEN were extremely slow and needed continued chasing to come out and review my installation to confirm my 100A fuse was 100A. The SSEN told me that my meter tails needed to be 25mm; they were and the engineer was wrong, but otherwise he was polite. BP then lost the authorisation to proceed with the install, so I had to progress it for them. BP then unnecessarily tried to block my install as I insisted on a Type B RCD - they said none was necessary. I think they were trying to sell me an unnecessary isolating switch! I demanded they provide evidence that a Type B should not be used, and they eventually backed down after providing no evidence. I was threatened with no warranty if I changed their 6mm cable. The BP engineer performed the install in 90 mins, was polite and proficient; we debated the merits or otherwise of 6mm/10mm cable and his opinion was different to my electrician - even now I am unsure who is correct. The engineer install was the best and most professional aspect of the BP job. The charger construction is not particularly rigid, and far weaker than the Tesla charger I have. I have received NO certificates from BP.”

Helpful Report

Posted 3 years ago

“They telephoned to book an appointment within the week. The engineer turned up as planned very nice man very polite he worke quickly, efficiently and tidy could not fault the installation process”

Helpful Report

Posted 3 years ago

“Took long Time to fix, Worst charger never works, Very Basic App”

Helpful Report

Posted 3 years ago

“after a satisfactory installation I had to request an invoice and an electrical installation certificate as this was not provided. I have over the period of a month called 10 times to ask for these documents and am still waiting for the electrical installation certificate (which I need to claim an EST grant). On these calls, I have waited 5-30 minutes on hold and some calls have been cut off mid-call. I have raised "cases" twice. On no occasion has anyone called me back or emailed me explaining the delay in providing a certificate despite promising to do so. The three teams involved (homecharge, customer service, and compliance) seem to pass the request amongst themselves but never action it.”

Helpful Report

Posted 3 years ago

“I have been trying to get a charger fitted for the last 6 weeks. This is a company who don’t answer the phone and don’t answer emails. I have supplied them with all the information they have required and now can’t get any response in order to get the work done.”

Helpful Report

Posted 3 years ago

“Charging my EV with BP chargemaster is an exercise in frustration. Can only use their plastic card which takes weeks to arrive in the mail. Then the charger I’m trying to use repeatedly says “invalid card” even after the call centre says they’ve fixed the issue. Need to wait 10min to speak to someone every time I need a charge. And now I’m being told they mailed me an expired card! BP chargemaster does this worst of all the EV chargers across London. Will be avoiding these in future! Ordering the £20 card was a waste of money.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews