bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“She was very very helpful, as I am new to ev she helped me to charge and rebooted the system from her end as the charging point an able to respond the screen touch wasn’t responding. She was very polite and very professional. Credit to the company. Thank you so much Marlylin”

Helpful Report

Posted 2 years ago

“Ordered a charger beginning of Feb for an installation due to the EV grant ending. Would have been a straightforward install, even BP said that, with the first few communication emails with the account manager. I then had some confidence that the installation was going ahead, then while waiting for the 10 days someone would call for an install, no one did. I had said we needed it done as we were going away end of March, but with every phone call, BP said the account manager would call back. He never did. Email after email, we decided on a refund as this was clearly not going to happen before our holiday. They have confirmed by email they will refund, so just waiting. Customer service could be better by returning calls and being honest as to not being able to fulfill installs.”

Helpful Report

Posted 2 years ago

“Placed order for home car charger 5 months ago. 3 visits later and still no charger installed as the engineers who visited wouldn’t do anything other than run a cable, they wouldn’t lift a slab, or drill through a wall to enable the cable to be installed, this was post an initial survey they had carried out. On the final visit they had no chargers left, so left me a reel of cable to install myself and the charger would follow. The charger didn’t materialise, and as the grants were coming to an end, they were quick to offer a cancellation after my complaints. A poor service, that has left me out of pocket and still no home car charger installed. BP pulse have no resolution or any form of apology to offer. I certainly cannot recommend BP pulse.”

Helpful Report

Posted 2 years ago

“Jordan was brilliant during the installation of our homecharger, extremely polite, very tidy and very helpful. One of the best electricians I have ever met!”

Helpful Report

Posted 2 years ago

“Jordan, the electrician who installed the homecharger, was very helpful and explained everything fully. I am looking forward to using it!”

Helpful Report

Posted 2 years ago

“I had a problem using the app to charge my car. I have £15 of credit (I don't have a BP card). I phoned BP and ahelpful member of staff connected me remotely”

Helpful Report

Posted 2 years ago

“A simple phone call and then excellent customer service from a patient chap called Tobias got us through our first charging experience.”

Helpful Report

Posted 2 years ago

“I have ordered the charger a month ago but no news so far. All my emails have been ignored. Now I am worried I will lose the government grant if the charger is not installed by 31.03.22.”

Helpful Report

Posted 2 years ago

“Quick and efficient phone service took over charger and had it working in no time”

Helpful Report

Posted 2 years ago

“Still waiting for my home charge point at home bought the car in September it took them 6 months to come and do the wiring but no charger point they said they are waiting for them. So I'm now going into my 7 month of owning the car with no charging point at home. No update from BP pulse on this no email no phone calls. Non existent customer service. They asked for my V5 doc 3 times as they couldn't find it. Totally inept never again. I give the car back in 2.5 years I wonder be leasing electric ever again.”

Helpful Report

Posted 2 years ago

“I have credit on my account but app not working customer service terrible, email says you have to wait up to 4 days for a reply!!!”

Helpful Report

Posted 2 years ago

“Your pulse stations should have instruction and advice like dont tap on the card reader more than once and how to use steps for firstimers.”

Helpful Report

Posted 2 years ago

“Tried to restart a faulty charger. Very helpful but we didn't get a charge in the end and an engineer visit was required”

Helpful Report

Posted 2 years ago

“The app does not work on the machine I just tried to use. I spoke to two customer service people neither appeared to know anything. The first told me that the machine was old with no Id number and gave me a number which did not work the second person told me I could not use the app on this machine.”

Helpful Report

Posted 2 years ago

“The guy who came to fit was friendly & polite He communicated with about the best position for the charger& also how he was going to connect it to the power in my home. He did a very neat & clean job was delighted with the work”

Helpful Report

Posted 2 years ago

“Very helpful staffs”

Helpful Report

Posted 2 years ago

“I would have given 0 stars if possible. Application made at the beginning of January along with payment. No contact for a month, I was then booked in for an appointment on 21 March, now received an email saying they are sorry I have chosen to cancel my application, I havent!!!”

Helpful Report

Posted 2 years ago

“Hello Matt (Tubb) I hope that you are keeping well. The charger is now fitted and was completed with no fuss, mess or problems - as were the unlooping and installing of the isolator switch. Can I thank you for the swift and efficient way that all of the work has been coordinated and completed. My motability car has also arrived at the show room so all is going wonderfully to plan. Thank you again for all your work, advice and support Best wishes Steve Ciavucco.”

Helpful Report

Posted 2 years ago

“I am still trying to get BP to contact me and confirm that they have all the information that I sent them- I have installed the cable underground and fitted a new fuse box at great expense. Sent them photos. All done to their spec. All they need to do is to supply and fit the BP pulse charger. Time is fast running out for the grant. I have called customer service lots - they say someone will get back to me - never happens. Same with all the e-mails sent. Absolutely disgusted with their service. Maybe I should use a different supplier!”

Helpful Report

Posted 2 years ago

“My BR Pulse charger is finally up and running after being repaired thanks to JDS Electrical who did a great job.”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,410 reviews