bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process from order to install was very well managed by Stephen, who ensured that the OLEV grant documentation was completed and the install well planned. The electrician, Souhail, arrived precisely on time and carried out an excellent install, exactly as we had wanted. He was highly professional, extremely courteous and friendly, with the operation of the unit clearly explained on completion. We are very happy with the result.”

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Posted 4 years ago

“Really good service and Marcus who came to install was both informative and very professional. Excellent derive all round”

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Posted 4 years ago

“Wow, so many 5-star reviews- like giving a 13A socket a 5-start review for powering up the TV. This is SUPPOSED to be a smart charger... did any of the reviewers actually try the app? I was given an installation date and contacted by the installer on the evening before. They didn't turn up. Called in and was told that the system showed the installation as 'postponed' and could not explain why. All they could offer was to go to the back of the installation queue and wait again... A day or so after installation, I got access to the online portal and a mobile app. Honestly can say that the app is an utter disaster. (just look at the reviews on appstore for the smartcharge app... I would add screenshots from the APP but, randomly they have used security settings to disable screenshots????). (1) basic functionality is just confusing. It will tell you your car is connected when it isn't and the reverse. It will tell you that the vehicle is connected but the charger is not. (2) it does not indicate if the car has completed charging. It just tells you that it is plugged in, then you have to look at 'history' to see how long it has been connected for x hours/mins. (3) Schedules- well, they are just confusing. (4) EVERY time you open the app you have to type your password in. There is no setting to stay logged in with a fairly secure password this is a TOTAL PAIN. (5) The design is like a 12yr old student has put it together- the menu only appears on the 'account' page and no other. The 'help text' is far from helpful, the FAQ doesn't address the problem, it makes it worse. Just read the text on the screenshot for an example. Customer service are rapid but vacuous, with responses like, sorry it doesn't support that at the moment.”

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Posted 4 years ago

“Lots of communication prior to installation and on the day the electrician Mohammed called before arrival. Did a very good and tidy job installing the charge point where we wanted it. All good.”

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Posted 4 years ago

“The whole process has been very simple even during the Covid 19 pandemic. Glen Noulton that fitted my unit was excellent and was very professional and cleaned up once finished. I am very happy with the service I have received from BP Chargemaster”

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Posted 4 years ago

“Excellent service throughout the process from ordering to final installation”

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Posted 4 years ago

“We were very pleased with Noel our installer, he was thorough and professional and did a first class job”

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Posted 4 years ago

“Professionally fitted.”

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Posted 4 years ago

“Delayed because of lockdown and pleased it has at last been installed. Only charged up once andeasy to use.”

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Posted 4 years ago

“Really good service throughout and really good service on the day of fitting.”

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Posted 4 years ago

“Very good installation. No trouble”

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Posted 4 years ago

“Installer polite and did a good job and the connection works fine. Thanks.”

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Posted 4 years ago

“Whilst installationwas delayed due to the lockdown, once rescheduled the job as done very quickly. The technician was polite and quite efficient. The unit itself has been sparingly used but appears to do "exactly what it says on the tin".”

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Posted 4 years ago

“Efficient service with the charging unit installed with skill and understanding. Quite a complex bunch of forms needed to get the government grant and ensure all is safe but Chargemaster were very helpful in explaining this and did most of the ‘heavy lifting’ in my behalf. A grwat company with a skilled caring team!”

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Posted 4 years ago

“First class service from start to installation. Technical James installed the unit leaving the area spotless. It is refreshing to see companies devoted to service.”

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Posted 4 years ago

“Job completed to my satisfaction.”

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Posted 4 years ago

“I was very impressed with the total service especially Felix who came to install the unit”

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Posted 4 years ago

“Tried to get this organised in difficult times. Comms were good and Matt, who did the install, was brilliant”

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Posted 4 years ago

“I am very satisfied with the installation. Ardis, the engineer called me before he arrived and explained to me the options available. He completed the job very neatly and quite quickly. He was very courteous and observed all the social distancing regulations. It didn't cost me anything extra. I am very pleased with my selection of the ev charging unit and will have no hesitation to reccommend your company to my friends. Thanks.”

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Posted 4 years ago

“Excellent service from Mike the installer, efficient and informative”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews