bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a very long lead in- much longer than I was originally led to believe. I should have been given more realistic expectations as the issues with my post code area must have been known. The staff in office seemed uncaring and became frankly rude as the situation dragged on. The actual installing was very good and a very hard working pleasant person appears to have made a good job.”

Helpful Report

Posted 5 years ago

“Sales and home installation teams don't communicate effectively. Had to inform each of them of the process for motability customers multiple times. They made unreasonable demands and threats to postpone installation. However the installation engineer was v good. Shame that the head office teams haven't got there act together for motability customers.”

Helpful Report

Posted 5 years ago

“Poor customer communication, delay after delay with no explanation, nobody called back when promised. App is a disaster, doesn't work and you've no idea when it will be fixed. When and how will you let us know when it's fixed? You've much to learn about good customer service.”

Helpful Report

Posted 5 years ago

“Was allocated a dedicated customer advisor and told the charger would take two weeks to fit. It actually took 8 weeks and many hours on the phone + emails and had to chase for communication and then no replies. Spoke to many different people and was given contradictory information. I was asked to fill in the Annex D form 5 times (completed it 4 times). The office staff were badly organised, messages were not passed on (or recipient did not reply) and staff not aware of what options were available. Installation work was "fair" at the very best and not quality. The only positive experience was the installation inspector corrected the original installation to leave me a quality installation. Would not recommend to others. Had to purchace a granny charging lead as it was impractical trying to keep my new car charged using public charging points.”

Helpful Report

Posted 5 years ago

“The electrician ways excellent but the admin was very poor”

Helpful Report

Posted 5 years ago

“Poor customer service- took 3 months to get the charger installed after a lot of chasing the team to just be fobbed off! Eventually got the charger installed only to be faulty after 1 weeks use! Awaiting an engineer after 48 hours of logging the fault to come out and check/ replace the unit! Hopefully it will be up and running !”

Helpful Report

Posted 5 years ago

“The fitting was fine but we’ve had issues with our electrics ever since and you won’t rectify it without charging us. I haven’t even got the car yet so I have no idea of the box works or not. Customer service is robotic sticking to scripts and often with very poor English which makes communication difficult. If you hadn’t come with the car, I would have gone with another company as I’ve seen lots of similar poor reviews on your customer services.”

Helpful Report

Posted 5 years ago

“The equipment works satisfactorily, however after numerous phone calls and an email requesting an electrical certificate for the installation and having been told one would be sent, so far, after over 13 weeks no such certificate has been sent. I would not use them again.”

Helpful Report

Posted 5 years ago

“The customer liaison people did not understand the technical details of the electrical installation. Eventually, I was able to speak to someone technical to sort things out. The actual installation was carried out efficiently and on time. Since then, I have had a problem relating to a software update and I am awaiting an explanation. Otherwise the charger is working as expected.”

Helpful Report

Posted 5 years ago

“People at call centre are very nice but are clearly overworked and cannot keep on top of all the customers needing their help. It is very difficult to get through on the phone and they do not respond to emails.”

Helpful Report

Posted 5 years ago

“My local DNO advised that under the code of practice all installations should be subject to inspection to assess their suitability. Chargemaster did not do this. The Chargemaster installation engineer was unable to obtain a suitable earth reading and ran out of time. I was obliged to engage (at my expense) my own locally based specialist who quickly secured a satisfactory earth. Once informed of this Chargemaster were slow to follow up to complete the installation.”

Helpful Report

Posted 5 years ago

“I am rating overall as poor, which summarises a very poor experience with the administration and a very good experience with the engineer who actually installed the charger. The administration side was appalling - I got pushed around numerous people, they lost forms I had already completed, couldn't tell me what the next steps were to enable me to book an installation date, didn't call back when I asked them to and didn't respond to emails. Extremely frustrating!”

Helpful Report

Posted 5 years ago

“The charger was well fitted and has worked as expected. My concern was over the support the installer had from BP Chargemaster. He hadn't fitted many before and hadn't had the supervision he expected. Rather than the up to half day expected for installation (and that I had booked off work) it took the full day. This was inconvenient and if I didn't work closeby/ had understanding management would have been a real problem.”

Helpful Report

Posted 5 years ago

“Initial admin organisation was really poor. Wasted time waiting at home for 2 appointments that never showed. Only positive was the guy who finally installed charge point. He was very professional and efficient.”

Helpful Report

Posted 5 years ago

“When attaching the charger to my garage wall the engineer drilled right through to the external side and large bits of brick flaked off. He tried to fix it back on the way with silicone gel, but it looked terrible. BP Chargemaster agreed to pay for the repair to my wall, but when the second engineer attended he did move the charger, but - despite having been clearly told that these bricks still needed to be changed - attached the junction box (which sits below the charger) to one of the damaged bricks. I did receive an apology but no offer of compensation for the stress and trouble that i was caused. The charger does work properly, but BP Chargemaster needs to get the simple things right.”

Helpful Report

Posted 5 years ago

“Took far too long to install the charger if I had bought a car without the ability to charge directly from the mains I would have been months without the use of the car. Every time I spoke to someone felt like the beginning of the conversation not the continuation. A poor service”

Helpful Report

Posted 5 years ago

“Service was good but sometimes they were very slow to reply to emails from myself updating the status of my circumstances, and I still havent received an email reply from when they sent the wrong certificate for the installation. So at present my installation hasnt got the right certification.”

Helpful Report

Posted 5 years ago

“They tried everything possible to not sell me one of their own chargers rather than the BMW charger which I wanted. They even falsely claimed that their home charging unit is the same as BMW's. Eventually, with help via BMW customer services, I managed to get what I wanted from them but it was a real frustrating experience. I think BMW should warn BP of its responsibilities given that they are the only company which at present authorised to sell BMW charging units. Having said that, the actual installation was eventually done smoothly by BP's subcontractors. I should also point out that the BMW charging unit is completely different from BP's unit and it works absolutely fine.”

Helpful Report

Posted 5 years ago

“The installation was included in the price of the car, but I had to pay an additional £300 to an independent electrician. The process also took too long.”

Helpful Report

Posted 5 years ago

“Initial contact was imaginative in his explanation still have not activated the app. The charger stopped working after the second time it was used. It is guaranteed for only 3 years and the cost for replacement is nearly the same as the original cost which means BP have pocketed the government grant as pure profit instead of encouraging installation. I wish I had shopped around instead of taking LEVC recommendation. You have got £40 of mine in a polar instant account which is useless of the chargers aren't in practical locations”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews