bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer experience. Belinda was abrupt in her questioning and spoke to me as though I should know everything about charging an electric vehicle (it is my first). She gave a list of things she needed which I sent on the same day. I sent an email asking if they had everything they needed. No response! Ten days later I got an email saying they needed more information. I phoned to say I emailed you the next day to ask if you had everything you needed. Belinda then went looking for the email and lo and behold found it! She could barely bring herself to apologise and then proceeded to say they couldn't connect to the fusebox in the garage. Shocking and appalling service, definitely would not recommend. I will be going elsewhere”

Helpful Report

Posted 5 years ago

“The engineer was really efficient and friendly. I only wish there were someone from Chargemaster to explain the app to me. I can't seem to get it to work. Also, I would love more information about safety around the charging station.”

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Posted 5 years ago

“Guided through the complex application process by Belinda. Great response when my Tesla arrived at short notice. Helped to get my house supply upgraded from 60A to 80A. And cheaper than the other installers. What’s not to like?! Oh and the install technician was really good and thorough.”

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Posted 5 years ago

“Very pleased with the operation and service received . Would recommend this item .”

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Posted 5 years ago

“Excellent customer service! The engineer did a stunning job, his work ethic is exptional and left the location after installation clean and prestine condition.”

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Posted 5 years ago

“The gentleman that installed our Chargemaster unit was on time and did a very good job. Putting the unit exactly where we wanted it. Thank you.”

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Posted 5 years ago

“I should have been given a quicker installation. It is not easy changing from a petrol driven car to an all electric. Also the charger should have a timer fitted in order to take advantage of off peak electricity.”

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Posted 5 years ago

“Whole process was completed very quickly (i.e. 9 days from 1st call to installation). Technician completed the install and asked my preferences at all stages. Would recommend others to use the same service and product.”

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Posted 5 years ago

“Very happy with the quality of service from start to finish.”

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Posted 5 years ago

“The installation itself was very smooth and efficient - very personable engineer! The lead-up steps (photos, communication with the office etc) were a bit laboured. I wondered whether an early site visit might have been as quick.”

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Posted 5 years ago

“Daniel who came to do the work was 1st class I run a joinery company and that's exactly the people I would employ Great job , tidy , polite and thorough.”

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Posted 5 years ago

“The EV charger installer was very professional and willing to go for the extra mile. Process from submitting the application till getting an installation appointment was very slow and not well organised. Chargemaster advisor was not proactive at all and I had to be giving her calls in order my paperwork to be checked and approved”

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Posted 5 years ago

“First attempt to book installation went wrong. We sent photographs when requested but you denied receiving them, and nobody followed up. Despite finally getting detailed photographs to you, when your engineer came he decided our electrical panel needed changing by our electricity supplier. All this added up to nearly 8 weeks delay in getting a charging point set up for our new car, which we couldn't use as we have no other sources of electricity near our drive.”

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Posted 5 years ago

“Arrived on time. Excellent fitting. No mess. Highly recommended.”

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Posted 5 years ago

“Installation completed promptly and efficiently.”

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Posted 5 years ago

“The installer Carl was very efficient and totally professional. His explanations clear. Excellent.”

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Posted 5 years ago

“Good service , friendly customer service, professional people, quick service”

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Posted 5 years ago

“Easy home charging with a compact unit”

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Posted 5 years ago

“Knowledgeable service. Engineer was friendly and informative.”

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Posted 5 years ago

“On time, explained what had to be done, did it, checked it and all done impeccably politely. What more could you ask for!!”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews