bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The telephone contact was very helpful in trying to find an earlier fitting date for us. The 'fitter' was prompt and very efficient. Overall a good service all-round. Thank you”

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Posted 6 years ago

“The communication was good and prompt, service was helpful and they efficiently tried to work round my convenience.”

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Posted 6 years ago

“Delays,failure to respond to calls,overcharged me ,then refunded when I complained,sloppy and inefficient.”

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Posted 6 years ago

“Installation was straight forward and professionally done. However, the person installing it was very down-beat, complaining about this and that, and it looked more as a burden for him to have to do this, rather than spreading the excitement of going electric...”

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Posted 6 years ago

“Electrician Alan was a delight to deal with. The finished job is very neat and he kept us informed at all times about the optimal route for wiring and how to operate the unit. Thank you!”

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Posted 6 years ago

“Our home fuse needed upgrading which wasn’t known until photos were sent into Chargemaster. This delayed the whole process by a couple of weeks. Initially advised and charged for something that we didn’t need, this was refunded once questioned. Installation day was faultless especially Thom our engineer.”

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Posted 6 years ago

“Friendly & Professional”

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Posted 6 years ago

“Very good service, prompt reply to all queries, engineer on time and work of a professional syandard,”

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Posted 6 years ago

“The Chargemaster electrician surveyed the consumer unit and the feed to the garage, told us our options. We agreed to a non garage fitting. After payment over the phone he fitted the home charge unit in about 2 hours, with no fuss at all.”

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Posted 6 years ago

“Helpful, prompt and supportive. Made the whole thing very easy”

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Posted 6 years ago

“Whilst we are very happy with the Chargemaster charging point at our home which was installed a few days ago by a very competent engineer (thank you Carl) - we have been truly dismayed by the abysmal level of service we have received from Chargemaster. The lack of cohesion between your staff, the lack of liaison, the relentless computer generated emails and the appalling communication from your office - despite having a dedicated 'advisor' has left us lost for words. It was very much a question of the 'left hand' not knowing what the 'right hand' was doing. As the industry develops you really need to 'up your game'. We came very close to abandoning this purchase and using one of your competitors - especially as we were only told at the point that payment was required that we needed to pay an extra £95 for a lockable device. Not to be clear about this charge from the outset is appalling. Please start training your staff more effectively and make the process clearer and more transparent.. To add 'insult to injury' I typed a long review of your services only to find that the page dropped out and all my text was lost. All this is very depressing - I am sure you can do better. Let's hope for the sake of both staff and customers that the answer to this question is 'yes'.”

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Posted 6 years ago

“Excellent service from consultation to fitting,would recommend if you are looking for a chargepoint.”

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Posted 6 years ago

“Very poor very rude don’t listen”

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Posted 6 years ago

“What to write...it's a charger!!”

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Posted 6 years ago

“Actual fitting of the unit was very quick and easy but determining the correct fuseboard isolator even confused the electrician. We now have 2 isolators, one protecting the charging unit and the other waiting for something to protect!”

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Posted 6 years ago

“At home is fine, but can’t use Polar charging point. Although I have money in the account. I think because I do not have card with them, how can I use in the future? Thanks, E. Brouwer”

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Posted 6 years ago

“Very good and smooth process throughout the service”

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Posted 6 years ago

“Easy to deal with, efficient, kept me informed during the process and the gentleman who fitted the unit was prompt polite and cleaned up before he left.”

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Posted 6 years ago

“Chargemaster provided a thoroughly professional and expert service. The paperwork was complex but manageable due to the government grant. The electrician pre installation service was excellent - particularly the electrician himself and the actual installation and set up, whilst again not straightforward was undertaken within half a day leaving us with a working BMW iConnect wallbox ready for our new electric car. Thank you - a very good service from start to finish!!”

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Posted 6 years ago

“Friendly engineer did a perfect installation with no disruption or mess and in double quick time. We even got an earlier installation than expected.”

bp pulse 5 star review on 14th November 2018

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews