bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks the technician was very kind cleaned up afterwards, tidy worker top job 5 stars ⭐️⭐️ ⭐️ ⭐️ ⭐️ 👍🏻”

Helpful Report

Posted 2 years ago

“A truly awful company. We've had our unit installed at home for 6 months and it simply does not work. You cannot get to talk to anyone useful. If you do they say they will "send an email". Whoppie do. I've done that and had no meaningful reply. If you do get a reply it's for a basic question which, when answered then gets ignored. Charger is useless. Charges slower than a 13A plug in charger. Time schedules are a joke. Says it's disconnected when it's charging. Worst decision ever. I'd give them zero stars if it were possible.”

Helpful Report

Posted 2 years ago

“Customer after sales service has been very disappointing. My home charger unit has stopped working and after being advised to perform a hard reset the fault remains. The unit is still under warranty but despite numerous calls to the helpline and emails over a 2 week period BP Pulse have totally failed to return our calls or arrange for an engineer to visit despite numerous promises to that effect.”

Helpful Report

Posted 2 years ago

“He was very helpful and got things sorted in no time will be asking to deal with him again thanks”

Helpful Report

Posted 2 years ago

“awful company, i waited 11 months for my charging point. I was asked over and over the same questions and was never given details to formally complain AWFUL!”

Helpful Report

Posted 2 years ago

“Terrible service, no response for weeks and then when I requested they cancel as they had done nothing they want to charge me £150! Obviously this is their business model. Take lots of £150's and do nothing. Scam from such a large company”

Helpful Report

Posted 2 years ago

“My first long distance drive in my Leaf had me panicking as I arrived on the outskirts of Chelmsford with just over 30 miles left on the dashboard and 27 miles to my destination with the last part of the journey on theM25!! So decided to pullover and find a charger. More by luck than judgement I arrived at Moulsham car park. Outside in the wind and rain I read the charger. Not a great deal of info so I searched the website, downloaded the app and attempted to put some money on it… my phone went grey and froze! I had 5 mins of complete panic as I tried to close down the phone… it didn’t initially respond but eventually life returned so I could continue to add a top up amount. Phew! Still couldn’t work out how to start the charge. An ID of the charger was required. Out in the rain again. Only visible no was a serial no. That didn’t work. I’d been there at least 20 mins at this point!! So I saw the help no. Dialled that and luckily very quickly got through to Nathan. He very calmly talked me through which charger I needed, gave me the ID no and told me how to find this if not visible on the charger and then how long the charge would probably take, etc. I was so grateful for his assurances that things got easier. I was quickly settled back in my car watching the charger quickly charging my car, calling family and letting them know I would be there soon!! After 30 mins of charging I was ready to go! Arrived at me daughter’s 30 mins later with plenty of power left. Nathan didn’t patronise me, he didn’t rush through the call he calmly talked me through the process with lovely anecdotes. I was quickly reassured and trusted his word. So thank you sooo much Nathan.”

Helpful Report

Posted 2 years ago

“Absolute poor service from bp pulse haven’t taken too much on with Polar network should’ve just stuck to their own bp pulse customer Service is diabolical people that talk to you on the phone haven’t got a clue what they’re doing always have to go back to the supervisor put you on hold for a long period of time and come back with nothing like you already know half the people work at home can’t hear what they’re saying with loads of background noise or kids screaming or people arguing with their partners most of them you never get anything done by the worst electric suppliers for EV drivers in the country if I was going to recommend any company be Pod Point brilliant Customer Service low rate for EV chargers repeat post absolute rip-off Plus half the chargers do not work that’s why I’ll give it a one out of 10”

Helpful Report

Posted 2 years ago

“App does not work for example it says not plugged in it is, impossible to schedule charging or charge now, impossible to log in, loses passwords Charger keeps needing draining and reinstalling COMPLETELY UNRELIABLE”

Helpful Report

Posted 2 years ago

“All good, all done in a few hours. Simon got on with the job & was lovely & friendly in the process (despite my barking dogs!!), explained things & tidied up after himself & the installation is really neat. Thank you”

Helpful Report

Posted 2 years ago

“Had informative chat with knowledgeable customer care advisor while needing assistance in getting charge started. Very helpful with resolving current problem and was able to offer useful advise and clarification regarding my accounts with BP Pulse.”

Helpful Report

Posted 2 years ago

“I keep getting fobbed off with my installation. I had to have the drive dug up for new cabling so I fully understand the initial delay but three weeks ago they agreed that within 10 working days I would have a date, it didn't happen and now they are saying I am in the queue with the sub contractor.”

Helpful Report

Posted 2 years ago

“Wonderfully efficient service from Gizzella this morning in getting me connected remotely to the BP charge point in Q car park Brindley Place, Birmingham. Thank you.”

Helpful Report

Posted 2 years ago

“Absolutely brilliant. I experienced problems with the charging device/my bp app and my advisor (Kwame B.) was patient helpful and supportive. An absolutely fabulous member of staff …..I don’t usually write reviews but on this occasion the support was exceptional.”

Helpful Report

Posted 2 years ago

“As a dumb home charger it is fine but as a smart charger it is totaly useless, timed charging is virtually impossible, the app is useless, on the app store it says it was last updated 3 years ago! I have had my unit replaced 3 times and still it does not communicate properly with the app. When I complained in person at an EV Show last September I was told that they had a whole team working on the app, to which I said, well what do they do all day, drink coffee? I would certainly not recommend your home charging units to anybody.”

Helpful Report

Posted 2 years ago

“Excellent first class installation from JDS Electrical. Adam made all the arrangements after the survey was completed and Ben the installation Engineer did a great tidy professional job! Refreshing to find such a professional outfit. Well done JDS. Charger functioning well and does what it says on the tin.”

Helpful Report

Posted 2 years ago

“Phone app impossible to access and no support available. Even their email bounces back!”

Helpful Report

Posted 2 years ago

“Marilyn lindsay really tried to get the BP Pulae fast charger working and even though we couldn't succeed her devotion and sincerity set her apart. Well done and keep up the good work”

Helpful Report

Posted 2 years ago

“I applied for a home charger at the beginning of January. I had one email on 7th January saying my application would be reviewed. Despite emails and 3 telephone calls I cannot get any response beyond the receptionist saying they would email a supervisor. Despite promises of a call back I have had no response. I would not recommend a BP homecharger to anybody.”

Helpful Report

Posted 2 years ago

“Home charger faulty from day one left to charge at public stations at 3x the price . 2 weeks till replaced and offered no backup service other than yous their public units and at pay as you go prices”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,410 reviews