bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“The installation was excellent. It was however extremely difficult to fix the date for the installation due to unanswered calls or unfulfilled promised call backs.”

Helpful Report

Posted 4 years ago

“If you are having poor service from the customer care team, hang on in there if easier to. The man who fitted my Chargemaster was fantastic and fitted it swiftly and with great service. Unfortunately, my engagement with the central customer service team was not as successful.”

Helpful Report

Posted 4 years ago

“After 1 week of use, what a pleasure to have a very easy system to keep my car "tank" full. As a person in my 80's I wonder if there is sufficient left in my "tank" before I will change the term to FULL BATTERY CHARGE”

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Posted 4 years ago

“A solid device which was installed with the minimum of fuss and no mess. The engineer was very careful and knowledgeable and explained how it worked in simple terms.”

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Posted 4 years ago

“From start to finish I've been delighted with my experience with BP Chargemaster. Fantastic communication. Really professional. So easy to deal with. Amazingly neat installation, which overcame some difficulties associated with an older property. Could not be more pleased with standard of work. Would recommend BP Chargemaster to anyone considering the installation of home charging for their new (and in my case, first) EV.”

Helpful Report

Posted 4 years ago

“engineer arrived on time and found straightforward and convenient way to run connection very pleased with the service and have already recommended your company to others Brian Blanchard”

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Posted 4 years ago

“items work satisfactorily. Booking process had multiple changes to schedule. On site review led to much revised installation plan”

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Posted 4 years ago

“Service from BP Chargemaster was good, however I feel the process could be simplified. As most domestic customers are one off and will not be too familiar with the process,surely BP Chargemaster should take the lead knowing that grant funding cannot be claimed without a PDF copy of the receipted invoice and this should be supplied upon receipt of payment rather than the customer having to chase for this. I still have not received this almost two weeks after installation of my home charge unit.”

Helpful Report

Posted 4 years ago

“Communication & planning appalling, installation first class.”

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Posted 4 years ago

“Very professional Very neat excellent job”

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Posted 4 years ago

“Terrible communication and poor customer service”

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Posted 4 years ago

“Efficient and quick installation within mess. The electrician was pleasant and helpful.”

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Posted 4 years ago

“The final installation was good and the electrician did a nice neat job. After the first survey visit we had to update our fuse board (using Western Power Distribution and our own electrician) before the installation took place. The requirements were a little confusing so had to contact BP Chargemaster several times for clarification etc. Every time we tried to make contact either by email or telephone we could not speak to the person responsible. We left numerous messages for them to contact us which never happened. Finally we contacted our new electric car provider (Holdcroft, Renault) who then spoke to BP after which things moved on. The whole process took several weeks longer than it should have done”

Helpful Report

Posted 4 years ago

“Very professional, clean & friendly engineer, nice job all round.”

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Posted 4 years ago

“Polite Gentleman, no mess made, went through how to use it etc. All left tidy and clean.”

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Posted 4 years ago

“Installer brilliant. Office & paperwork difficult to get through and frustrating. Assumed I’d actually get help. The installer was really efficient & understanding however.”

Helpful Report

Posted 4 years ago

“After some initial confusion with the order as BMW were paying for it as part of a deal the remainder of the process was efficient. Fitting on the day by the electrician was excellent.”

Helpful Report

Posted 4 years ago

“A very efficient service from start to finish!”

Helpful Report

Posted 4 years ago

“Very easy to deal with, good support from the office to the engineer. Very professional from the start to finish”

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Posted 4 years ago

“Great service, prompt responses and overall very happy with experience”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews