bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling company to deal with. Communication may as well be non-existant, people on the phone just tell you they will email someone or other then send you and email confirming the installation date which nobody actually turned up to do the installation. Don't reply to messages on social media, don't get any answers on the phone and not really interested. Choose any other company other than these”

Helpful Report

Posted 3 years ago

“I did like getting getting installation canceiied thrice and waiting 3months”

Helpful Report

Posted 3 years ago

“An agreeable electrician Dane installed the home charging device in 4½ hours. His fitting of the charger was efficient, neat, clean and tidy. So far it's working the way it should - despite adverse comments in recent editions of The Times re bp Pulse, its customer relations and lack of response to cries for help from those whose home chargers had malfunctioned.”

Helpful Report

Posted 3 years ago

“Engineers who came to install our chargepoint were polite, friendly, informative and helpful. They arrived on-time as arranged and worked neatly and effectively, accommodating our requirements for siting and cabling. The office staff were friendly and helpful, in the end arranging installation to take place after just a few days from booking it. However, the lead-up to this point was long, taking several months, and protracted by a series of enabling steps that were required: arranging all of this was long drawn-out with several hiatuses. We are happy with the installation and use it after every trip in our PHEV.”

Helpful Report

Posted 3 years ago

“DO NOT BUY The customer support is none existent and when I called to make an enquiry I got transferred between 5 different people before being hung up on. My fuse box is on the other side of the wall almost directly behind where the charge point has been installed. I asked the installer to drill through the wall and use the existing consumer unit (brand new with multiple spare slots) but he said it was against policy and installed a cheap looking UNLOCKABLE fuse box outside meaning anyone can walk past and turn off my charger. The app is outdated, buggy and needs an urgent update to even bring it up to the same level as the other “smart” chargers, comments have been raised on the App Store but the developers don’t take any notice. Please do not buy one of these and take your money somewhere else.”

Helpful Report

Posted 3 years ago

“Placed order in March as a motability customer. Still waiting for installation, unhelpful, irritable staff.”

Helpful Report

Posted 3 years ago

“Friendly and helpful installer, no mess great job, really pleased”

Helpful Report

Posted 3 years ago

“Friendly and helpful installer, no mess great job, really pleased”

Helpful Report

Posted 3 years ago

“Process seems to work well via online Q&A and photos, installation contractor was polite / helpful and discussed things through before doing the work. On the whole very pleased with the installation.”

Helpful Report

Posted 3 years ago

“It's OK with basic functions available. Installation by third party contractor was very poor. BP Pulse need to monitor quality control more closely. BP Pulse need to raise their bar level on standards in Customer Service.”

Helpful Report

Posted 3 years ago

“Terrible from the start. They asked UK power to increase my input which wasn't necessary. Then sent them a request to unloop my connection, again not required. Was then told I needed a double isolate switch fitted which I did. These are expensive to do around £150. Sent them proof, two weeks later received an email asking for proof which they had actually received. Installer came out and tokd me I didn't actually need the switch. As a motability customer I found the whole experience stressful with me chasing up all the time.”

Helpful Report

Posted 3 years ago

“I am having issues with my card and I can't get through to them on the phone. Their website is a nightmare and keeps sending me round in circles!! WHAT IS GOING ON? Please can someone just pick up the phone.”

Helpful Report

Posted 3 years ago

“After initial issues with the application, things went smoothly, it was done on time. The technician came exactly as the agreed time, and was very friendly.”

Helpful Report

Posted 3 years ago

“Good experience from start to finish I took lots of photos to make sure BP Pulse had all the info they needed before installation and the installer turned up on time on the day was friendly and cracked on and got the job done. No problems at all. Works great I am more than happy”

Helpful Report

Posted 3 years ago

“Process of actually getting the unit was tough due to lack of communication between SMART and BP Pulse however the engineer Callum who turned up to fit the unit was early, didn't make a fuss when fitting, tided up after himself and generally excellent.”

Helpful Report

Posted 3 years ago

“Very quick turnaround and really helpful person that came to install”

Helpful Report

Posted 3 years ago

“Final installation by contractor went extremely well but getting to that point was an absolute shambles. Little or no communications from BP, long delay arranging first attempt at installing the charger. The installer was not given the information I had submitted to BP, arrived with the wrong charger and decided he could not continue. After another three weeks a new installer arrived and completed the job quickly and efficiently. Additionally BP charged me £150 for an isolation switch which was not necessary as my current meter board had one!”

Helpful Report

Posted 3 years ago

“I spotted the well masked look of dismay when the engineer opened the utility, whoever had fitted the isolation switch (Not BP) hadn't left much room or cable to work with. The engineer not to be daunted set about the task, the level of communication throughout was first class allowing us plenty of time to save files, etc. before switching off the power. Consulted on the positioning of the various boxes, and cable runs, everything neat and tidy, and a proper clean up before leaving.”

Helpful Report

Posted 3 years ago

“Excelent”

Helpful Report

Posted 3 years ago

“Appalling lack of customer service when the unit failed. Request for repair went into a black hole. After several calls over a period of four days, was finally told there was a long queue for the technical team and it could be several weeks before someone got back to me. Are you serious BP? I went with you as I assumed you'd give a professional support service..”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews