bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect.”

Helpful Report

Posted 5 years ago

“Efficient and organised customer service, who seamlessly worked around an electrical problem which caused a delay in my installation date. Excellent communications. Engineer very thorough in describing his installation procedure, and gave clear advice on whereabouts to position the charger in my garage, as well as how to keep it safe and in good working order. I couldn't be happier with the charger and service I have received. Using the charger is very straightforward, and driving the car a dream! Thankyou.”

Helpful Report

Posted 5 years ago

“Installer was outstanding polite, friendly, efficient and very professional. Product easy to use and works a treat.”

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Posted 5 years ago

“The engineer was lovely. It wasn’t a straightforward job but he seemed determined to find a solution. Very happy!”

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Posted 5 years ago

“Pretty shambolic customer support and, as a partner to BMW for its electric vehicle customers, not anywhere near BMW's own standards.”

Helpful Report

Posted 5 years ago

“I was annoyed that Chargemaster cancelled my first appointment and did not bother letting me know. When they did attend, the engineer did a very good job.”

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Posted 5 years ago

“Very poor admin. However the installation was excellent”

Helpful Report

Posted 5 years ago

“Installation confirmed between 8am and 12pm. I asked if i could have the 'first call' which was confirmed. I called the office at 8.30am as the engineer hadn't arrived. I was informed that 'first call' meant between 8am and 12pm as it depends when the engineer starts his/her day. Very unprofessional and misleading.”

Helpful Report

Posted 5 years ago

“So fair so very good”

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Posted 5 years ago

“Work was done professionally and efficiently, no problems and have been using chargemaster since.”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

“Keep finding charging points not working and not enough point to use also keep getting no translation available error then charger stops”

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Posted 5 years ago

“Once the appointment had been made, everything went without a problem. The fitter was efficient and friendly, and the charging unit is easy to use. The only problems came in making the appointment which involved multiple calls and what appeared to be a great deal of confusion in the call centre. But now that’s behind us, all is well.”

Helpful Report

Posted 5 years ago

“It took a while but the service was friendly, efficient and everything happened when BP Chargemaster said it would. The engineer was quick, tidy, polite and thorough. Am delighted”

Helpful Report

Posted 5 years ago

“Convinient and installed well..... Like the online tracking but needs to tie up better with polar il charing as the link for this is not working as yet for me.”

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Posted 5 years ago

“The installation was smooth once a suitable 32A slot on our fuseboard could be identified. This included running the cable under our floorboards and neatly to the wall under our windows where we asked. The charger has performed flawlessly so far, but then it is only a few weeks old!”

Helpful Report

Posted 5 years ago

“All going well so far. Very happy with my Zoe and charging very simple. Renault ‘free install’ good package and Chargemaster installation technicians very quick and efficient. Only negative was a major confusion over installation dates.”

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Posted 5 years ago

“Great install great service no issues”

Helpful Report

Posted 5 years ago

“could be cheaper unit costs...”

Helpful Report

Posted 5 years ago

“Excellent service no complaints”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews