Name: Cheap Flights Fares
Address: 123 Columbia Turnpike, Suite 204A Florham Park, NJ 07932, Florham Park, New Jersey
Rating: 4.07

“Made flight & auto reservations for first time with Cheap Flights. When I showed up at Hertz the reservation had not been made. They were out of cars. I had to leave Hertz and walk to Budget - a 10 min walk. I called Customer Service - they said they did not confirm the reservation but I was sent a confirming email.”

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Posted 6 months ago

“It was not the best. Their site made you think you were getting a deal... However, I could not check in online and had to pay $25 each way at the counter for a ticket, instead of QR code. Cheaper to go directly through flight! I also booked a rental car through them. Paid up front... several hours later, I received an email telling me that they have been unable to reach me (never recieved a call) and to call ASAP. Outsourced person answered without my info and told me that I needed to pay an extra $100 for the car as they had none avail. Made no sense! I went directly to the car rental place and got an upgraded SUV for $200 less... JOKE”

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Posted 6 months ago

Dear Kelly, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 6 months ago

“I bought a ticket with Cheapflightfares but wished to cancel it within the 24 hour window for a fllat cancellation. I went to its web site and use the chat mode. There is nothing on it about not able to cancel a ticket thru CHAT. I was with chat and replied to 8 questions for Chat to authenticate my ID. Chat came back with a text message with a phone number that I have to call this number where cancelation could be done ( cancellation can be done ONLY thru phone) I called 55 times and could not get thru; I got busy signal them the system disconnected my calls. All of these was done at the "11th hour;" I was afraid that I had passed the 24 hour window but gave up. CheapFlightsFares.com could not make any simplier”

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Posted 6 months ago

Dear Ricky, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 6 months ago

“Terrible Advertised on kayak and I attempted many times to buy a ticket at the advertised price and after I put my credit info in..it changed prices on me.. multiple times”

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Posted 6 months ago

“Horrible customer service and very deceiving techniques”

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Posted 6 months ago

“Cheap flights sent my reservation with one confirmation code. When I checked the AA site to choose my seats they showed only the departing flight, which was a one way ticket for $248..00. The agent searched and found a separate reservation for the return flight. Cheap flights charged me 1200 for a 500 flight”

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Posted 6 months ago

Dear Michael, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 6 months ago

“This place is a scam, adding on charges that are not necessary for checking in.”

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Posted 7 months ago

Dear Reviewer, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“Awful customer service.”

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Posted 7 months ago

Dear Laureano, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but seems like you were busy at that time. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“It’s so confusing when showing the prices are cheap. However when you buy it immediately the system times you out the prices go higher 😟”

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Posted 7 months ago

Dear Angeles, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“Called Customer serivice and was advised that the flight was compltey sold out, and come to find out that it was half empty. I had told the personal on the phone that it was a last minute flight to attend a family funeral. So that you are forced to purchase the tickets at a crazy price, never again will I be using them.”

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Posted 7 months ago

“I lost my flight for an emergency I called assistants and they told me to call back they will change my dates to another day , then I called back and I was told they aren’t able to change it anymore .”

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Posted 7 months ago

“Bad service”

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Posted 7 months ago

Dear Maribel, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“Your webpage crashed during the ticket purchase portion of the transaction. I took pictures of the page that read “Web page cannot be derived”. I tried several times to refresh/recover the website. I gave up and went directly to the airline and purchased a ticket. Approximately 30 minutes later, I received an email alert that my credit card had been charged, and still did not receive any kind of reservation information from your company. At 32 mnutes after getting the failed website page, I received a confirmation email. Because your webpage showed an unrecoverable page with no evidence or email that the transaction had been completed successfully, I did not try again. When I finally received an email at “11:47 pm” from this company, I had already purchased a ticket directly from the airline. The next part was the worst part of the entire process. The customer service agent was like a robot. No common sense, not willing to listen to the reasoning, and refused to even listen to my issue. I had pictures of the failed webpage and the time stamped “11:47 pm” email. The lady I talked to simply said nothing more than “you purchased a non refundable ticket”. End of story. I asked to talk to a supervisor approximately 30 times before I was finally alllowed to get to the next level. She continuously interrupted me and told me that every supervisor that I could talk to would tell me the exact same answer. ALL LIES. It’s sad and pathetic that your employees are allowed to talk to customers in this manner with no repercussions. Just from the pain of the lies and the manipulation of the customer service agent’s rudeness, I should be given a monetary award to cover the losses that I had. - by the way,I finally talked to a supervisor over 30 minutes later, after I wouldn’t give in to the lies that I was told about the nonrefundable ticket. Once the supervisor (Dino) got on the line, he immediately listened to reason, put two + two together (which means…common sense prevails here), and listened to my issue. He moved forward with working the problem out, and actually worked behind the scenes and fixed the problem. The real problem now was that he cost me $50 more by getting the wrong ticket refunded. Bottom line, your website showed no signs that the transaction went through. The customer service agent was RUDE and unprofessional.”

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Posted 7 months ago

“Run. It’s not worth the 29 bucks you think you are saving”

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Posted 7 months ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“Too expensive & very poor Customer service.”

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Posted 7 months ago

Dear Dipakbhai, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“I wad really disappointed at the customer satisfaction I received from the team, I actually booked a flight to Mannisota and the confirmation was deliberately delayed till after tue following and afterwards I was told the fare has increased, with same time, same flight and I was even explaining to them that it was a fault from there side and the customer that attended to me, said that there's nothing he can do about it.... i was really disappointed”

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Posted 7 months ago

Dear Mr. Jegede, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you. We tried to contact you via the contact number provided but were unable to connect to you. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“I very much felt like I was duped into buying the Spirit Airlines flight I purchased. Nowhere in the process did it say that I'd have to pay extra for bags until I'd paid. Also, for some reason, I was told I couldn't put insurance on the trip because I live in NY. Not a good experience.”

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Posted 7 months ago

Dear Francis, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 7 months ago

“We were very dissapointed that after we booked the flight the price went up because Cheap Flights did not complete the transaction right away.”

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Posted 8 months ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 8 months ago

“Locked my flight in and way under 24 hours the flight was not guaranteed and the price went up, customer service was not great regarding this.”

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Posted 8 months ago

Dear Toccara, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 8 months ago

“Unable to get full refund nor refund for checked bag fees even though I wanted to cancel 24 hours in advanced as stated but Fernando said I couldn’t and said a nonstop flight was about $1000 give or take. Unbelievable and unsatisfied with his customer service. ZERO STARS.”

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Posted 8 months ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Cheap Flights Fares Reviews