Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 585 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 8th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first bag of ‘Pro Plan Live Clear Adult 7+ Chicken’ cat chow just arrived and my two elderly feline gals are chowin’ down on it with an enthusiasm I have NEVER seen in them! Marion, West Hartford, CT Will see if they continue with this loving their new dry food and continue doing well health and energy wise as they age. Marion, West Hartford, CT”

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Posted 5 months ago

“I don't know how anybody can give Chewy a terrible review. I have been a customer for the past five years and I've only had a problem one time and they handled it immediately. I appreciate not having to wait online when I called them and how efficient they were with fixing the problem. They always ask about how my pets are doing."BY NAME" :) Nicole is who I talked to and she was so sweet and helpful. Always will use Chewy for my pets needs.”

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Posted 5 months ago

“Chewy is the most horrible service. Every time I order, my package is “lost”. it says its delivered, and its no where to be found… keep in mind, I live in an apartment where packages are delivered INSIDE, so I know they are not stolen after delivery. Chewy has never compensated me. I get another delivery and that’s delayed too! Not even a treat for my baby. All I get is “I understand”. I order necessities for my dogs, heart meds and prescription food, things I cant just get anywhere. I think its highly disappointing and devastating that my dogs’ lives could depend on it and chewy doesn't care. I had to spend an extra $40 once because chewy lost my dogs heart meds, and new ones weren't delivered until 3-4 days later.. meds he needs 2x a day, everyday, by the way. My dogs prescription food just disappeared this Wednesday and I still don't have a replacement,because that got delayed too, and I don't even know if it will come tomorrow as stated, because it originally stated delivery would be by today. Once I get my dogs food this is probably my last order. worst customer service ever.”

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Posted 5 months ago

“CHEWY....wow always exceeds my expectations! Just relocated cross country and needed help updating autoship information as system didn't let me update card or addresses. I spoke with Alex...he quickly understood, updated all information, placed my auto order, used my credit as asked and even added 5% off for calling in. Enjoyed our chat, super efficient and friendly guy....and this is the norm for anytime I call. Thank you Chewy, great service, prices and I always feel appreciated.”

Chewy.com 5 star review on 28th June 2024

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Posted 5 months ago

“I want to thank chewy. I had to put my 18 yr old baby to sleep this week. It was the hardest thing I have ever had to do. I reached out to chewy because she had a case of prescription kidney food coming. I thought they would just send me a return label to send it back when it was delivered. But they told me to donate it. Then today I came home and they had sent me flowers. That was the sweetest thing and really helped me out somewhat of a smile on my face. It shows that people can be charismatic these days. Thank you thank you for the kind gesture. I will be sure to continue using you when I get my next kitty.”

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Posted 5 months ago

“There's no other place where I can leave a review for this, but I interviewed for Chewy and I have to express that I am not satisfied at all. My interviewer Febe Montederamos was exactly like a robot, I wouldn't be surprised if you told me she was a robot. I don't understand how someone like this gets in this position when they're clearly miserable with people just trying to get a job.”

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Posted 5 months ago

“Excellent customer service.”

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Posted 5 months ago

“I returned an item and have the fedex tracking number. I boxed the dog carrier in its original box and inside another cardboard box. I have the slip from fedex. Chewy is stating the box was empty and will not refund the $50+. so i have to pay for something because someone at chewy states it was empty and/or because someone stole the package. chewy just lost my business”

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Posted 5 months ago

“Chewy has the absolute best customer service. It’s so rare to have a human being answer the phone instead of an automated system. The representatives have been helpful, courteous and kind. Truly a different experience than most companies whose automated system, I believe, is designed to frustrate rather than help the customer. You have my business, Chewy! Keep hiring great people.”

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Posted 5 months ago

“The Chewy team is unbelievably kind, generous, and understanding. I asked for a refund of 2x Herm Sprenger prong choke collar 2.25mm which amounted to over $60 and they just gave it to me, they asked that I keep the items to gift or donate. 11/10 best customer service, will buy much much more from them. -One Happy Customer”

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Posted 5 months ago

“Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.”

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Posted 5 months ago

“Our beloved cat Little Boy passed away last week, and I went online to see what I could do to let them know or remove his profile. I chatted with a lovely agent named Monica M. She was so gracious and kind with her sympathy, but what really amazed me happened the next day. They sent a gorgeous bouquet of flowers with a darling note! How many businesses do that! I will be customer for life!! (I tried to upload a photo but I couldn't do it--I'm 68 yes old).”

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Posted 5 months ago

“Chewy is an amazing company! They are so friendly to deal with on the phone , you actually get to talk to a person not a computer ! They also sent flowers when my mom died which I felt was so thoughtful. Then when I emailed them about my dad having to put his dog asleep also a customer of theirs they sent flowers which really made his day. I save almost 50%on my dog’s anxiety medication through them and I can go on and on. My family and I LOVE Chewy!”

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Posted 5 months ago

“Write your review Keep in mind others come to our site to research brands before they make a purchase. Helpful reviews are factually correct, detailed and give a good understanding of what your experience was like from start to finish.*”

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Posted 5 months ago

“It was a wonderful surprise today when we received Flowers in memory of our cat, Chloe. Thanks to Gabriella and the Chewy Family.”

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Posted 5 months ago

“A HUGE thank you to my friends at Chewy for sending my cat, Susie a Birthday Card and a cat nip toy. She played with it for a long time today and loves it. Chewy is such a great company with lots of nice people who love animals. When you get a Card and a flower bouquet after your beloved Dog passes away, that really shows you the kind of Company that Chewy is. Now a Birthday Card for my new girl, Susie with a surprise inside. Thank you to my friends at Chewy. You have a customer for life.”

Chewy.com 5 star review on 22nd June 2024

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Posted 5 months ago

“I'm so grateful for chewy customer service. Had frozen dog food delivered in which one bag was opened, but soon as I called they handle it with the upmost professional attitude sent another box. Thank you”

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Posted 5 months ago

“I have been using chewy for several of my dogs for a couple years. They have always been very helpful and helping me determine the right type of dog food that I need. I have had two of my dogs that have passed away and the last year and a half and the support that I get from chewy is absolutely wonderful. Both times I have just received an order Within days of my dogs passing and they have refunded me each time and have asked me to donate the new food to my local Animal Shelter. This week I received in fresh flowers from chewy for the loss of my dog last week, I was completely surprised and shocked to know that there are companies out there who still do have a heart ❤️. When I have another fur baby again, I will continue to get everything from chewy as they have never disappointed me.”

Chewy.com 5 star review on 20th June 2024

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Posted 5 months ago

“SHAME ON CHEWY! Don't say you care about pets or your customers! If you buy pet food from CHEWY read on on check out these photos. I just ordered 5 cases of prescription cat food for Noah to the tune of several hundred dollars even with autoship discount. They were delivered today. All 5 cases came in one box with no packing materials. When we opened the box every case had dented cans and 3 of the 5 cases had cans so badly damaged that the lids buckled leaving cat food gravy everywhere! I contacted Chewy and sent pictures. This is what I was told... "So sorry. We can send you 1 case replacement." When I replied that was not satisfactory and requested 3 cases be replaced, I was told they would only do that if I returned the damaged, leaking cases! Really? How am I supposed to package up and mail gravy-ladened cat food cans? The pictures don't tell the story?? As I write this my husband is sorting through the cases to determine how many cans we will actually be able to use. I don't use compromised cans of food for us and I won't risk my pet's health or life by giving him food from compromised cans! Needless to ssy, I will not be ordering from CHEWY again. SHAME ON YOU CHEWY!!”

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Posted 5 months ago

“Chewy 💙 Can believe it!. You guys are the best, few weeks ago , when I was with a really bad cold, they sent me a nice cup with cough natural medicine and a week ago I lost my 17 year old baby Peluche (dog) on 06/05/2024, and I call then to cancel his autoships orders, and today I received this beautiful bouquet of roses, you guys do not how much this meants to me, to know that some cares is priceless. Thank you so much for been here for me in this hard time, I still have Frida 3 year old (Akita) and Billie 1 year old(cockatoo) thanks again Dailyn and the Chewy Family, for the beautiful roses and thank you for always sent me the orders right and on time . Love you. ❤️”

Chewy.com 5 star review on 12th June 2024

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Posted 6 months ago

Chewy.com is rated 3.7 based on 585 reviews