Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 577 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been purchasing my dog and cat special food and also the flea treatments, etc for years. My cat passed away yesterday, so someone told me that they will refund your case of cat food. I called and immediately they said no problem and to please donate the food and said they was sorry about my loss. Well today I am blown away as I received a nice card and flowers from Chewy! I will furever be a Chewy customer!”

Helpful Report

Posted 9 months ago

“We were customers for 6 years. The service was always excellent. When I had questions or issues their customer service was excellent. Unfortunately, we had to out our dog Colt down yesterday. I called Chewy to cancel our automatic food delivery. They were so kind and understanding. Today I got home to a bouquet of flowers with a card from Chewy and the customer service. Thank you. It is greatly appreciated.”

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Posted 9 months ago

“My dogs love Veggiedent! Only place I can find it”

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Posted 9 months ago

“Unfortunately, I cannot rate 0 stars. Pharmacy Service is HORRIBLE! Customer Service Reps and Supervisors are very friendly and helpful but Pharmacy is totally incompetent. We have been calling Chewy every 2 or 3 days since January 8, 2024 trying to a get Symparica Trio prescription filled. It is now January 22 and we still do not have the prescription. We get promise after promise with no results. We have been told 4 - FOUR times it would be here tomorrow. After one of the "it will be here tomorrow" we received a phone call 3 days later asking if we want the prescription filled. If they hadn't even filled it 3 days after talking to Chewy, how was it going to be here 2 days BEFORE they started filling it? BTW - we were told again this evening that it will be here tomorrow I HEARD THAT BEFORE! I'm not sure how I can complete the info below - THE ORDER STILL IS NOT HERE!”

Helpful Report

Posted 9 months ago

“I wanted to acknowledge an amazing surprise I received from Chewy. I have been a Chewy member for many years for products for my Mini Schnauzer. From insulin to dog food and dog products, Chewy is a wonderful company to deal with. Their customer service is excellent and I have never had any issue dealing with them. They are always polite and eager to help. My amazing surprise came last night - a beautiful floral arrangement from Chewy. I had contacted Chewy yesterday due to the passing of my dog. I wanted to find out if the prescription canned dog food and treats I had ordered for her prior to her passing could be returned as they were unopened. A very kind customer rep, Asia, advised they could not, a refund could be given to me, and the food donated. I was very thankful for the refund offered. The big surprise came last evening. A beautiful floral arrangement arrived at my home from Chewy. The message on the card was very kind and thoughtful regarding the passing of my dog and ended with "Warmly, Asia and your Chewy Family". I have never dealt with a company in all my years with that kind of compassion and care for their customers. I want to thank Chewy for that kind of customer support and care their show their customers. When I am ready for another dog, Chewy will certainly be the source for all that dogs needs. Again, THANK YOU CHEWY”

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Posted 9 months ago

“I called Chewy one day when I was not feeling well and I received excellent service to return a product, and a week later I received a care package from Chewy with a card with get well wishes. The package had a cup that said Chewy with ta nd honey in it. What a wonderful surprise! Thank you Chewy for the wonderful kind words and gift of tea and honey. I'm much better! You guys ROCK!”

Chewy.com 5 star review on 21st January 2024

Helpful Report

Posted 9 months ago

“Have been a customer for many years. Of lately the autoship processes have changed. No matter what you change the date to they are going to charge your account 2 days ahead of time and send you order two days ahead of time. They need to honor the date. I just called in to talk to customer service and it sounded like I was speaking to somebody on drugs.”

Helpful Report

Posted 9 months ago

“On line rep. Was not helpful. Continue to talk over me while I was speaking.”

Helpful Report

Posted 10 months ago

“What has happened with Chewy’s Customer Service? Our rescue was spending thousands of dollars a year with Chewy, for many years. Recently, had several order issues, missing item, damaged item, all caused by poor packing of orders. Apparently, that put our account on some sort of “these folks are criminals” watch. Most recently, we ordered two bottles of a liquid supplement. Chewy shipped the liquid on its side, no packing, rolling around in a box. By the time it arrived, it was leaking all over the inside of the box. I contacted what used to be Chewy’s great customer service, I had photos to send in case they wanted them, and I simply wanted to return the damaged, leaking bottles for new ones. Instead, I received a cut and paste type of response that Chewy would need to open an investigation with FedEx and to allow several weeks for that to be done. Then, as added insult, a cutesy ending about giving Custer a belly rub. We don’t have a Custer and never have. I replied, again explaining that it wasn’t a FedEx issue, the outside shipping box was in perfect condition. I again received a generic response, basically telling me too bad, an investigation was initiated and to allow several weeks. This left us without the dog’s supplemental, which I ended up needing to make a thirty minute drive to buy. It has now been over three months, still no response from Chewy on the “investigation.” Apparently, Chewy will not honor their return policy, so they basically stole $60 from our rescue with incompetent shipping and refusal to take any responsibility or willingness to exchange the damaged items. Our rescue finally sent a request to close our account and wow, within a few days, an email from Chewy’s it department that they had deleted our account as requested. Not one person at Chewy ever even asked why. So much for the “Chewy Cares,” in regard to “helping” rescues. I am so sad to see what Chewy has become. No choice but to go through our credit card company for a refund.”

Helpful Report

Posted 10 months ago

“I had placed an order for cat food. Realizing I used the wrong payment method, had talked to somebody on the chat. Asked them to cancel my order because I didn't want to use the payment method I didn't want to use. Some idiot canceled my order and told me she can changed my payment method to what I want. Well, I checked and to my surprised they never changed the payment method to the one I wanted to use. How can they be that dumb and don't do it if you don't know how to reorder my stuff and use the wrong payment method. Somebody is a real idiot. Cause my charges go up because of the dumb ass.”

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Posted 10 months ago

“They were trying to make up for another mistake by sending me some stuff but they sent it to the wrong address even though I went over my new address with the girl on the phone two to three times so now I have to wait an additional 2 to 3 days for my kitty litter mind you I'm in the hospital when all this was going down I just got home I can't even go to the store to get kitty litter it should have been here already these people don't have any clue the trouble and pain they cause people when they don't do things the right way my stuff should have been sent to the right address not to some old address and now it's going to be just thrown out”

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Posted 10 months ago

“Chewy refused to accept a return on an expensive prescription mistakenly ordered. Now my cat suffers becsue of this. I spent hundreds.”

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Posted 10 months ago

“Absolutely terrible. This is my worst online shopping experience ever. I purchased an item with 12 month full refund warranty. It broke after 8 months so I sent it back. They never refunded me. I called customer service many times and they were not helpful. So I ended up losing the item since I sent it back AND I didn’t get my money back!! Robbery!”

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Posted 10 months ago

“I have been a loyal customer of Chewy for years now. They are amazing! I have had two times when I needed to return an item--either I bought something that was the wrong size or I bought the wrong food, and both times they refunded me immediately. I didn't even need to return either item! They let me just donate the item (or keep it) and they refunded me anyway! Their customer service is impeccable and I have never, ever, experienced a company so devoted to pets AS WELL AS their customers. I never go on line to leave a review. But, in this case, they deserve my efforts.”

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Posted 10 months ago

“Chewy deserves a negative review. I ordered dogs bones for my dogs. When I received them they had mold on them. I’ve gotten orders that items were half full and one the cat litter didn’t have a cap and the litter was spilled. Just recently I ordered two e-gift cards that were never sent (ruining Christmas) but they did charge my credit card!! Greedy company. Prices aren’t that great either, can do better locally. Worthless”

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Posted 10 months ago

“The best customer service around!”

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Posted 10 months ago

“WOW!! We are beyond happy with Chewy, from the great prices, fast next day (in our case) delivery, to the best customer service we have received from almost any company. To add to that, the sensitivity when we wanted to return a product due to our pet passing, not only did they provide a credit, they deliveted the most beautiful and unexpected 'in sympathy' flower delivery to our front door!! We cannot say enough good things about this company. Do yourself a favor and use them! Thank you again Chewy!!!”

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Posted 10 months ago

“I only ordered from Chewy once. Unfortunately what I ordered I could no longer use. My Gracie passed away. I contacted Chewy. They not only refunded my money but sent me flowers for my loss. What an amazing company!!”

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Posted 11 months ago

“Dec. 7th I needed to order one item I forgot and new Visa card hadn't arrived. CHEWY worked with me -knew it was important to me. - the item arrived the next day, What company does that. Dealt with them for. y e a r s Bought three pet strollers from them in the past among many other pet products and their excellent helpfulness and great products is still right up there. Absolutely love dealing with with this company - and ZAK is happy I'm dealing with - them too - he is going to have a great Christmas”

Helpful Report

Posted 11 months ago

“If I could give this company 0 reviews I would in a second! I have never been so insulted and humiliated in my entire life as they made me feel today. I placed an order and received an email saying I needed to call to confirm my order before it shipped out because of a coupon that was already in use. However, this was a site wide coupon and not a coupon that was assigned to me. Great, I called and even the rep was confused. She said she would forward this to higher ops and I would get an email once it was resolved. The next day another email saying I needed more information to complete my order. I called and the rep asked me for my phone number so they could confirm my order... Okay, I did that, and then they asked me to provide the name of the product, description, and color if applicable. I laughed because, honestly, I thought it was a joke. and said, "This is ridiculous." He continued by saying that I needed to give the most correct information if I wanted the items shipped and that this was not a joking matter. I requested to be transferred to someone else at this point since I felt like the individual had an attitude towards me. As I was on hold, I told my husband as he was passing by, "are you F**ng kidding me" This person on the other line has the nerve to come back and say "did you just use profanity?" I said Yes, I'm in my home and speaking to someone else. " I mean, I can't speak to anyone else while I'm on hold! the "supervisor" named Carol then proceeded to accuse me of creating multiple accounts to get a discount. At this point, I was already aggrevated and said you know what? cancel this order and close the account. I have never felt more humiliated in my life as I did then, and all for what?! For saving an extra buck? Well, Chewy just lost me as a customer, and I will continue to let my family and friends know about this.”

Helpful Report

Posted 11 months ago

Chewy.com is rated 3.7 based on 577 reviews