Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 18th March 2025

Trish Dean

Stephen, Joanne, Delilah, & Daisy

Chewy.com 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy Deserves So Much More than 5 Stars! An Exemplary Company in Every Way. ALWAYS. Thank You Chewy For ALL That You Do, And For Excellent Customer Service!! I Highly Recommend Chewy To Every And All Pet Owners! 💖”

Helpful Report

Posted 10 months ago

“There are no words for the kind, compaasinate description of Chewy. Aside from any orders we ordered, the immediate prompt shipping on both meds and food, Chewy went beyond and above all expectations. After placing a $over $200 order of meds, we had to euthanize our little pom, 4 days after they box came, which was immediate shipping. Since I never even opened the box from Chewy, containing 3 medications, I inquired if it was possible, since the shipping box was still sealed, never opened with the 3 bottles of meds, I could return them. Hoping for a shipping label, or would understand if no, this wonderful company, REFUNDED the $200 purchase, and I will give the meds, no longer needed, and our other dog does not require, to a shelter. There is not enough space to give enough praise to this company, it tops them all by heaps. Chewy will be our forever go to place.”

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Posted 10 months ago

“Due to a mistake on shipping, it went to the wrong address. They shipped it to me again free of charge.And offered a 10% coupon for my next word.”

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Posted 10 months ago

“My fur babies and I absolutely LOVE Chewy!!!! They are always very understanding, polite and very patient with us whenever we call them. We can always count on them to come through for us!!!!!! I would recommend Chewy to everyone that has fur babies!!!!! They always go above and beyond. I can’t put into words how amazing they truly are!!!!!!”

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Posted 10 months ago

“I wish I had magic words to describe how wonderful my experience with chewy has been. All companies should be like chewy and all employees like Katie. B.F.”

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Posted 10 months ago

“I have never before written a review but I have to say that my experience with Chewy has been amazing. The company is easy to reach and staff seems to be knowledgeable and friendly as well. I recently had complications with my dog and chewy went above and beyond to be flexible with my needed changes. I highly recommend this company and am grateful to have been a customer.”

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Posted 10 months ago

“Chewy is the best. Wanted to refund my auto ship order and their kind words on my dogs passing were appreciated and then they sent flowers. Wow. They are the best”

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Posted 10 months ago

“I have been a customer of chewy for the last four years. Their customer service is over the top amazing! My Mastiff just died and I called them to cancel an order. They not only refunded me the money but sent me a dozen roses. Who does that these days? Amazing. Thank you”

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Posted 10 months ago

“I had to put my Abby to sleep. She had all the symptoms of old age dementia that the online vet gave me. Didn't advise what to do but left it to me. She had all the symptoms. The day after I let her go a case of food came. I called to ask about returning. The representative refunded me and told me to donate it to any charity. Yesterday, I received a flower arrangement from Berry and the Chewy family. I have never experienced such service from any company. Thanks to all !”

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Posted 10 months ago

“I have been using Chewy for years. I have a number of items on Autoship and it is very easy to adjust the delivery date and add/subtract from those items. I always get a notice that the Autoship is coming up and the deliveries are always on time. I find their prices to be very competitive. A recent transaction prompts me to write about their stellar customer service. I bought a $90 bag of dog food. Before I had even opened it, our vet recommended changing the food because of a skin issue. Without hesitation, Chewy refunded my money and told me to donate the food to a local animal shelter. Love that philosophy!”

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Posted 10 months ago

“They went above and beyond in resolving my issue. Their customer service is incredible. I highly recommend Chewey!”

Chewy.com 5 star review on 4th June 2024

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Posted 10 months ago

“Outstanding customer service: friendly staff, great communication (you get a live person quickly), orders always correct. Now, I have never had to return anything so, I do not know anything about that- however, I am a tough customer and I have high standards on how I should be treated as a customer and they have checked all those boxes. It is funny with all the business I deal with there are only two I give 5 stars to and both are animal related! My two dogs, George and Molly love their dog food and the delivery man. I know the delivery man is not part of Chewy but delivers the dog food right to the barn and gives George and Molly treats. They know when it is the Chewy delivery!”

Chewy.com 5 star review on 31st May 2024

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Posted 10 months ago

“I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!”

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Posted 10 months ago

“I love Chewy.com and especially love the 24/7 customer service. I order online, but occasionally have a question. They answer the phone immediately and are so incredibly helpful! Two rescue/adopt dog owner here. I highly recommend Chewy, the products I have purchased from them, and their unwavering professionalism in customer satisfaction. They know my doggies! Even helped me update their adoption dates and weights! Thank you Chewy!”

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Posted 10 months ago

“I bought the wrong size of something and they sent me the correct on - without shipping! Then, the second one broke, and they're sending another one immediately. GREAT customer service!”

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Posted 10 months ago

“I've said in previous reviews that Chewy.com sets the bar for customer service, and they continue to raise that bar. I have been a Chewy customer for many years. My sweet heeler/pit rescue, Aspen recently succumbed to cancer. Yesterday I received a beautiful bouquet of roses in a vase. Unbelievable. This world is severely lacking in compassion, but it is alive and well at Chewy.com. if I could give them ten stars, I would.”

Chewy.com 5 star review on 21st May 2024

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Posted 10 months ago

“I just wanted to say that their customer service is exceptional! I have never had even a mediocre experience. Everyone that I have spoken with has been very helpful, patient, and knowledgeable. The last two women I spoke with so personable. I felt like I had known them for years. In a time good when customer service seems to have vanished, Chewy makes it their top priority. I can't thank them enough!!”

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Posted 10 months ago

“My best friend Max recently passed away and Chewy sent me flowers along with refunding my last order of dog food. I will donate the dog food to a local animal shelter. Chewy is an amazing company who truly cares about pets.”

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Posted 11 months ago

“Jennifer personally answered the phone this Sunday mid afternoon!! There was a direct number in my order confirmation email, IT WAS SO easy to contact them! She really cared about my situation and she even resubmitted the paperwork to my vet! Thank you for helping MEOW!”

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Posted 11 months ago

“I reached out to Chewy to process a return for a harness, and I was impressed by their immediate response. Not only did they handle the return promptly, but they also generously suggested that I keep the harness and donate it to a dog in need. Additionally, I asked them to cancel my active autoship essentials, and they were understanding and efficient in fulfilling my request. I shared with them the heartbreaking news of my beloved boy's passing, who was only 3 years old. In response, they showed incredible kindness and empathy. To my surprise, when I opened my door, I found that they had sent me flowers, a gesture that touched my heart deeply. Although I am currently without a furry companion, I am certain that when I become a fur mom again, I will definitely turn to Chewy for their exceptional service and products. They have consistently exceeded my expectations in every aspect, and I truly appreciate their support during this difficult time.”

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Posted 11 months ago

Chewy.com is rated 3.7 based on 639 reviews