Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 18th March 2025

Trish Dean

Stephen, Joanne, Delilah, & Daisy

Chewy.com 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend Chewy. I have ordered from them for several years and have had perfect service, both in correctness of the order and quick delivery. I, also, like that one can speak directly to a human being when one has a question.”

Helpful Report

Posted 3 years ago

“I have nine cats and until this past Tuesday, a lab mix dog. She was elderly and her arthritis made her days too painful, despite medication. I said goodbye to my friend of fifteen years. It’s amazing how many people you have to let know your pet has died. As Chewy had provided her all her medications for the past three years, I went online to my account to remove her scripts. As I could find no method for removal, I wrote a brief email to the Chewy pharmacy to inform them of her death. I also notified my town clerk and her microchip provider, Home Again. I came home this evening and found a fresh flower arrangement and sentiment waiting for me. Honestly, I thought my vet had sent them. Imagine my surprise when I discovered that it was Chewy. To have my loss acknowledged meant a lot. All too often, the loss of a pet is brushed aside and dismissed as it’s just a cat or a dog. It was an effort that I appreciated..even if it is “good business” on their part. I’ve been a frequent customer for many years and that’s not saying there haven’t order mixups, but every effort has been made to make things right. I also appreciate their hard work during the pandemic. They allowed thousands of us to stay home safe. I will continue to patronize them for years to come. Thank you.”

Helpful Report

Posted 3 years ago

“I will no longer be a customer of Chewy.com because they do not deliver to your door, as advertised.”

Helpful Report

Posted 3 years ago

“Chewy is the BEST company. I have had nothing but incredible customer service with them; quick response time, genuine, caring, supportive communication regarding my experiences as well as my pets' experiences. They refunded one of my items & told me to keep it & donate it to a shelter to put to good use...such a generous, inspiring gesture! I am happy to remain a longtime, loyal customer :)”

Helpful Report

Posted 3 years ago

“Chewy has made my life easier because of their fast delivery. They are very professional. My clients bird died and they sent her a gift. I get a prescription dog food written by my vet Pieper Olson Middletown,CT. I never had a problem with chewy filling my order. My Vet told me today that they no longer work with chewy because we may not be getting the correct ingredient in the food. then they said we now do our own ordering for customers. They are liars and are all about money. Chewy's products are not fake. Pieper Olson is wrong doing this.”

Helpful Report

Posted 3 years ago

“From the first time I ordered with them they were super accommodating and friendly. I hesitated to sign up for the auto ship but I did try it and because it is so super easy to change items and dates I am a huge fan. I hope they never change. Last week I received a broken bag of dog food and there were some ants in the box, they immediately replaced it and asked how my boy Tucker was and I told them that he had passed just last week...but our puppy was enjoying this food now. She listened to my story and was truly moved, as most dog lovers are. The next week I received flowers - I had no idea from who...until I saw the lovely note from Chewy! I am a HUGE fan of this company!”

Helpful Report

Posted 3 years ago

“I've been a customer for a long time. Recently had to change my autoship order - one of our pups died - and two days later, I received roses from them saying how sorry they were for my loss. I could hear Rosie barking with happiness from Heaven. Now THAT is kindness. Along with great service and prices.”

Helpful Report

Posted 3 years ago

“I want to let you know this company is the best. I didn’t know I was on an auto ship supply for my dog Dudley. I saw a charge on my card and called and spoke with Adriana. I told her we are no longer needing this prescription any longer. I have a company and this one is top notch. The next day I received flowers and a card from Chewy. Wow. Take leads from this company. They really do care about your family pets. Thank you so much Adriana. You made my day a lot better. Thanks Nancy”

Helpful Report

Posted 3 years ago

“When my veterinarian was unable to get the supply of necessary meds that my furry baby needed to survive a heart condition, I turned to Chewy and found the medicine. I decided to order all of her medicines from Chewy. My first order arrived on time and unfortunately just a few days after receiving all of her meds, she passed away suddenly of a heart attack. My husband and I are seniors and we are heartbroken. I emailed Chewy to ask them to cancel the auto ship of our baby's meds. I thought that was the end of it when they emailed me back that they had received my request and that auto ship was cancelled. They also expressed their sympathies. Then today, I was outdoors doing a few things in my yard when a delivery of a beautiful red carnations and white daisies bouquet showed up. I couldn't imagine who would be sending these flowers and when I opened the card, I was so surprised! It was from Monika at Chewy.com and again expressing her sympathies. I have NEVER had a business of any sort acknowledge the death of one of my pets and this delivery of these gorgeous flowers just brightened up a dark day. Thank you, Chewy.com and Monika for your expressions of care. Peg Bellard”

Helpful Report

Posted 3 years ago

“I had been getting an auto ship on joint supplements for Layla. I called and asked if I could return an unopened tub after she passed last week. Jennifer? was so sweet and caring and said she'd take care of it and no need to return. How does it get any better... Thank you so much---a great company. Lisa”

Helpful Report

Posted 3 years ago

“Wow, wonderful customer service!! Its so rare to find companies out there who provide even decent quality service anymore. This company brought back fond memories of when companies actually cared about their customers. Honestly, as long as this level of service is provided, I will stay with chewy & reccomend them to everyone. Your company is a shinning example for other businesses out there, that it is possible to offer exceptional customer service AND really good prices too!”

Helpful Report

Posted 3 years ago

“I wanted to thank Maleen and all the people at Chewy.com. I called asking for help with an order that had already shipped and it had an item that I had to quit giving my dog. I didn't get the order changed before it shipped due to my brother's death. Maleen offered to credit me back and she said to donate the food if it does arrive. A few days later I received a beautiful bouqet of flowers for the loss of my brother. You don't see many companies these days with that kind of customer service. I will continue buying all my products from Chewy and recommend it to my friends.”

Helpful Report

Posted 3 years ago

“Thank you Kaitlin and others at Chewy. My dog Raphie recently passed and I called Chewy to cancel her food order. Kaitlin was so kind to me at a most difficult time. They sent me a beautiful bouquet of flowers which lifted my heart in a time of grieving. God bless you all at Chewy. I truly appreciate your caring!!!❤”

Helpful Report

Posted 3 years ago

“What a kind and caring company! So helpful when I needed assistance getting prescription dog food. Just received these. So thoughtful!”

Helpful Report

Posted 3 years ago

“I have been purchasing food for my best friend Bentley for many years from Chewy. He loves the food and keeps him underweight and healthy. Chewy has the best service and the best food Chewy’s food has kept and keep my dog healthy as a Rock.”

Helpful Report

Posted 3 years ago

“This company is amazing. I recently lost my little baby dog and Chewy sent a beautiful expensive bouquet of flowers to my home, with the sweetest card sending their condolences. I have never experienced this level of customer service to this extent in my life. Thank you Chewy Amy Gresham”

Helpful Report

Posted 3 years ago

“The items are always recieved quickly and in excellent condition. On a recent order I had to call customer service problem was fixed immediately and the lady (maria) was the kindest person I've dealt with in a long time. Chewy is hands down the best. Will from here on out use them for all supplies for my pet”

Helpful Report

Posted 3 years ago

“This company goes the extra mile. My orders are to me in a few days and they are always there to help. Recently I lost one of my fur babies and I was sent flowers. A heart felt gesture and I am floored by their customer service. Thank you so much! I have one fur baby at the moment and I know they will take care of this fur babies needs no worries. Thank you so much chewy! Stellar company.”

Helpful Report

Posted 3 years ago

“What a truly AWESOME company! I've been with Chewy a few years now and recently our 15 year old dog Marley had to be put down after a stroke. Well in all the anguish of our lose I forgot to cancel the order for all his vitamins, probiotics, and allergy chews. I called and explained of the lose of our dog Marley asked if I could return them. I talked to Amy, she was very compassionate and sorrowful for our loss and gave us a full refund, then asked me to donate the order to a local rescue center. Now as if that wasn't way above and beyond what most companies would have done, today we received flowers and a very nice note consoling us on our loss from Amy at Chewy.com. Amy you are AWESOME, thank you, we love you. Chewy customers for life Jack & Heidi”

Helpful Report

Posted 3 years ago

“Hands down, time and time again, the most consistently efficient and amicable customer service out of any company I've ever interacted with and I've interacted with a lot over the years! I love Chewy!”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 639 reviews