Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 18th March 2025

Trish Dean

Stephen, Joanne, Delilah, & Daisy

Chewy.com 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always ship on time, are extremely helpful and easy easy to change shipment dates. They have never been late !”

Helpful Report

Posted 4 years ago

“Their products, pricing and customer service are among the best I've had using online shopping. I wish I can rate them a "6". Any questions and concerns where quickly resolved, even during this trying time. I will not hesitate to continue using them.”

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Posted 4 years ago

“Fast shipping. Friendly customer service. Need other filters for treats or food like “low fat” or “fat content”. A filter for “made in US only” would be great, too. Really love Chewy and glad they also do prescriptions! I can get everything in one place!”

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Posted 5 years ago

“How impressed we are not only with your response to the problem with the crate pan but also we are more than grateful for a full replacement of the crate. Didn’t expect that. Your service is impeccable. Thank you so much.”

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Posted 5 years ago

“I buy my chinchillas Rabbit Hole Hay from Chewy and LOVE the quality. Way less dust than other brands and chinchilla approved!”

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Posted 5 years ago

“This company is awesome and have caring people working for them. A few days ago I was on the phone with one of the associates placing a new order. They had a lot of patients with me, when I was asking so many questions. Later the day, our pet passed away. So I called and cancel the order that I just placed. They were so sorry. A few days later I received flowers with a note from them. The flowers were so pretty and it was so sweet of them to send us their sympathy. We love chewy.com!!!”

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Posted 5 years ago

“Chewy.com continues to amaze me with each order I place. The customer service is phenomenal! The representatives are pleasant, helpful and really personalize your experience. They do everything in their power to ensure you have had a good experience. I will continue to order from Chewy.com for many years to come!”

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Posted 5 years ago

“Love Chewy's simplicity, savings, and service! Excellent company!”

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Posted 5 years ago

“With the sudden death of my beloved Herbert Hoover (my dog, not the former president), I forgot to cancel my automatic shipments of his specialty dog food. I contacted chewy.com to inform them I would need to cancel this subscription fully expecting that I would pay for the case of food that was already en route. Not only did I receive personal condolences emails from multiple staff, they refunded my payment and kindly asked me to donate the food to a local shelter! I was more than impressed with these kind gestures and kept telling people about this amazingly thoughtful company when I came home from work a couple days later only to find a beautiful floral arrangement from my chewy.com friends...I will forever be a chewy.com customer. A company that remembers and cares about their customers and really does give back to the community.”

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Posted 5 years ago

“Chewy has the best customer service. I had an issue with a product and they resolved the issue immediately. They asked for a picture of my pet and then sent me the cutest hand painted picture of my pup. My family and I were so impressed and felt so special. I wish more businesses had such great customer service.”

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Posted 5 years ago

“This company has really great service and the customer service reps are awesome! My food was delivered on time and the ordering process is super easy! Chewy sent me a custom picture of my little chihuahua Lucy for Christmas! Lucy recently passed away at 17 years old, but I will cherish the lovely picture. Thank you to the Chewy family.”

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Posted 5 years ago

“Was having difficulty with checkout and “buy one get one” offer. Emailed them and received reply within 30 min. When I continued to have issues my next email brought a quick phone call and all settled in a very few minutes. Wow! Super customer service”

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Posted 5 years ago

“I love Chewy.com Always prompt and autoship is very user friendly.”

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Posted 5 years ago

“I recently ordered a 90 day supply of my dog's arthritis pain medication. This was my first time using Chewy. They have great prices, wide selection, quick shipping, & friendly customer service staff! Thank you RONNIE IN THE DALLAS OFFICE! You were so helpful in expediting my dog's shipment so he wouldn't run out of his meds! Talking with you made my day! 😊”

Helpful Report

Posted 5 years ago

“I discovered Chewy when I went looking for Feliway for my dad’s cat with an unrivaled capacity for spraying. My vet was out and I needed some as quick as possible to ensure that my now deceased father’s kitty wouldn’t spray my own home. Feliway is absolutely essential for us with him (Grey) in our household. I let it run out a couple of times and within hours he sprays near it (we have one in each room). Found Feliway at Chewy for 1/3 the price. My vet charges more than $30 for the stuff and I would be broke or spray-ridden without Chewy. The auto-ship feature that is quite customizable is fabulous. I never have to worry about running out of Feliway again and never have to pay $130/month to keep it flowing again. I simply don’t have money to shred. Not only that, but they have lots of things for difficult kitties like Grey who loves to spray, and is also extremely finicky (thanks Dad!). They have all sorts of food toppers and no-grain foods. I found the only cat food Grey will touch—Tiger cans. No, really. He’s 15 and ate off of my dad’s plate. He will quite literally starve himself to death before eating something he doesn’t like. And, again, it can be auto shipped! I live in a rural town and have little access to variety and specialty items. Chewy has utterly saved me...and Grey, for that matter.”

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Posted 5 years ago

“LOVE Chewy! I have multiple rescue cats and go through ALOT of food and litter. Never have had an issue with products and delivery is REALLY fast! Usually in less than 3 days!”

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Posted 5 years ago

“I order from Chewy often . Chewy shipping time is very fast and I always get exactly what I ordered. Chewy has great products at great prices. I really love the fast shipping right to the house very convenient.”

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Posted 5 years ago

“I have been shopping with them for a few years now. Great service and quick delivery. I also wanted to do a shout out to Aaron to say thank you for the flowers. Duke's passing has been tough, but the flowers helped bring some sunshine into our house. Thanks again.”

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Posted 5 years ago

“The prices are unbelievable! The product selection is immense.”

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Posted 6 years ago

“I have been using Chewy.com for over a year and they have been wonderful. Today my order arrived and was only half a cat litter box. One quick call to Chewy and its fixed compleat cat litter box is on its way. Fantastic customer service.”

Helpful Report

Posted 6 years ago

Chewy.com is rated 3.7 based on 639 reviews