Chi Chi London Reviews

1.2 Rating 229 Reviews

4 %

of reviewers recommend Chi Chi London

Company Reviews

Questions

Metrics

1.2

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Chi Chi London?

Helpful Report

(2 months ago)

You can contact Chi Chi London by Email and Telephone.

Helpful Report

(2 months ago)

45.16%

Industry Average

“ Still haven't received my refund for a dress I returned TWO months ago after paying for it to be returned through An Post. Tried emailing numerous times through their different emails with no response. I never leave bad reviews but I am appalled for the price of their dresses and no refund given. VERY poor customer service, would not recommend to anybody!!!! ”

- Anonymous

“ Absolutely appalling service! Ordered an item, never received and yet being charged an item writing a complaint ”

- Anonymous

“ Terrible service, no response to emails or Customer Tickets and just learnt they went into administration taken over by Reem. I am owed money for items returned and looking at all other reviews can see it will be a long wait!!! Appalling service! No email sent about the takeover and who to contact if money is owed. ”

- Anonymous

Chi Chi London Reviews

Customer Service - Bad