Chi Chi London Reviews

1.2 Rating 229 Reviews

4 %

of reviewers recommend Chi Chi London

Company Reviews

Questions

Metrics

1.2

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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How is Chi Chi London returns process?

Helpful Report

(2 months ago)

Greater than 86% of reviewers feedback is Chi Chi London returns process could be better.

Helpful Report

(2 months ago)

0.00%

Industry Average

“ Lovely dresses but not worth the hassle of the returns process. ”

- Catherine

“ I returned a dress on December 28 Luckily I kept the proof of posting. They emailed to say they had received it and I would get a refund. Still waiting and we’re well into Feb! So awful! How much money must they be stealing from customers who don’t check their returns? Don’t order from them. ”

- Anonymous

“ Chichi stink of a company trying to make sales figures look good, delaying returns and refunds to artificially inflate profit performance at the cost of their customers. ”

- Anonymous

Chi Chi London Reviews

Returns - Difficult