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christopherward.co.uk Reviews

4.5 Rating 829 Reviews
88 %
of reviewers recommend christopherward.co.uk
4.5
Based on 829 reviews
Shipping & Delivery
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Customer Service
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01628 763 040

Email:

customerservices@christopherward.co.uk

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christopherward.co.uk 5 star review on 15th July 2022
Jason
christopherward.co.uk 5 star review on 29th April 2022
John T
christopherward.co.uk 4 star review on 28th October 2017
Mr Stefan Hartzhorne
christopherward.co.uk 5 star review on 27th October 2017
Anonymous
christopherward.co.uk 5 star review on 25th October 2017
Mr Ronny Heymann
christopherward.co.uk 5 star review on 23rd October 2017
Mr Andrew Slatter
christopherward.co.uk 5 star review on 20th October 2017
Mr Jorge Biaut Otarola
66
Anonymous
Anonymous  // 01/01/2019
Outstanding value and product. World class customer service! If like me you have far too many watches already and are not quite sure, stop thinking - just buy one.
Helpful Report
Posted 9 years ago
Chr Ward are quite rightly famous for their first-class customer service, as well as the high quality of their products. My enquiries regarding their products have always been answered swiftly, professionally and knowledgeably. I was regularly updated throughout the purchasing and delivery arrangement process. CW approach to customers and their high-level of service sets a standard that other companies should strive to attain. It is their customer service that makes me return to them again and again.
Helpful Report
Posted 9 years ago
I would like to express my absolute delight on receiving my two much loved CW watches back from repair. The service was exceptional. I was clearly and accurately informed of the time the repair would take and delivery was fast despite the fact that I live abroad. The repairs were free as I was still within a (staggering generous) 60 month warranty period and CW simply accessed my filed data rather than have me submit proof of purchase. One of the repairs -at least- was required because of an accident that I had had with the watch and I was prepared for a large repair bill for that one. Instead, CW repaired both watches without charge. The repaired watches were then couriered to my location in Sweden also without cost to me. Stunning. I could not be happier with the service I have received. Adam Boys
Helpful Report
Posted 9 years ago
I have now purchased two watches from Christopher Ward. A C9 Harrison 5 Day Automatic in September 2014 and then C5 Malvern Slimline in December 2014 (post Christmas Sale). I visited the Maidenhead showroom earlier in 2014 to look at watches. I loved all the watches, but was unsure until I was shown a prototype of the C5 Slimline. I was sure that I would purchase that when released, but was again unsure when I discovered in was a manual wind. When the C9 was real eased I purchased one as soon as I saw it. What a great watch. Then in the December sale I just had to get the C5 to use as more of an everyday watch. I also purchased an auto-winder for the C9. All along, the service and support, when required, from Christopher Ward has been excellent. I wholeheartedly recommend Christopher Ward watches. They ooze class, and are superb value for money. My wife dreads me looking at their web site, as she knows my love of great watches, and that there might me another one the dresser soon!
Helpful Report
Posted 9 years ago
Unlike many CW owners who have several CW watches I only have one...a C20 Lido that has served as my everyday watch for the past four years. It is a watch that keeps exceptional time and is manufactured to a standard that is not surpassed by any of the 'big names' at twice the price. For the past thirty years or so I have been a bit of a watch nut and took delight in not collecting makers such as Om, Ta or Ro. However, having retired to rural France and needing to prioritise my pensions most of my 'collection' has had to go as a new lawnmower or treating death watch beetle is far more important than keeping a watch that only gets worn occassionaly! Recently I severely damaged the steel bracelet on my Lido and decided to replace it with an alligator strap, the service I received from CW was exceptional. Not only was the strap delivered in record time to France but having managed to lose a securing screw a full set was sent to me without cost within two days! The Head of their Customer Services team Wera Mettes was a star and it seemed to personify Christopher Ward watches... outstanding service levels, exceptional build quality and incredible value for money. If ever the bank balance (or she who balances the books) permits, a C9 Big Day Date will be purchased without considering any alternative!
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Posted 9 years ago
I stumbled across Christopher Ward, and his fine timepieces, purely by accident when researching my latest watch purchase. From my initial approach, through to the acquisition of my splendid C700 Grande Rapide wristwatch, the process has been an absolute delight. The clincher in the deal was the superb 60/60 guarantee. A sixty day return, 60 month warranty. I cannot think of another company dealing in small products such as watches to offer such a lengthy warranty. I believe this backs up their belief in their products. I can wholeheartedly recommend Christopher Ward to anyone looking for great a value, quality timepiece that employs renowned Swiss mechanisms and British designed faces and casess. They have also recently released their first in-house mechanical movement.
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Posted 9 years ago
I have two Christopher Ward watches & plan on getting a third. The watches look good, especially the C10, the build quality is very good, and the service is outstanding. On the watch related forums I visit, Christopher Ward's excellent service is mentioned time and again.
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Posted 9 years ago
The service level provided by Ms Wera and her team deserves compliments second to none. Made the whole experience of buying via internet pleasant and certainly raised my confidence level. Bought 3 watches since the last 2 months as a results. Keep up the good work! My personal thanks to Wera, Callum, Alex and all at CW.
Helpful Report
Posted 9 years ago
The service level provided by Ms Wera and her team deserves compliments second to none. Made the whole experience of buying via internet pleasant and certainly raised my confidence level. Bought 3 watches since the last 2 months as a result. Keep up the good work! My personal thanks to Wera, Callum, Alex and all at CW. As for the watches, the quality is among the finest and no doubt at par with many other brands. Let's not forget to mention the value you pay for CW watches being the best luxury/price ratio! For sure my next watch will not be other brands...
Helpful Report
Posted 9 years ago
christopherward.co.uk is rated 4.5 based on 829 reviews