Clicks Reviews

Name: Clicks
Rating: 2.10

2.1 Rating 220 Reviews

27 %

of reviewers recommend Clicks

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Metrics

2.1

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last week Sunday I went to Clicks Quaggasrand Pretoria west I never felt so small the cashier who helped she was full of herself with this bad attitude, I asked her about 3 for 2 special for kiddie's mini production if the kiddies foam bath is included ,she didn’t even answer me she just went to pick up that pricing paper and showed me with that look of “read here you fool.” So I asked her who should I ask if I’m not sure about the product if not you she said “I don’t know “Fortunately enough for her I forget her name.”

Helpful Report

Posted 3 weeks ago

“The pharmacy they do not answer my call the order the medicine and they asked me to phone 3 days ahead so that they can order it, and every month my my packed medicine is not the ready they send me a sms, but then it is half way done. Clicks Cape Gate is a pharmacy where you stand quite a long time in the queue”

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Posted 1 month ago

“I have never felt so degraded in my life like I did on Monday 03.03.2025 early afternoon when visiting your Springs Mall Clickspharmacy to collect my monthly script. An assistant by the name Phakamani Ngwane lacks respect for people’s (MY) privacy. The way i was treated left me feeling disrespected. In medical and pharmacy settings, confidentiality and customer service are crucial. I tried to let this go but till today on a Wednesday night feel frustrated that as a customer my expectations weren’t met. After giving him my collection slip, he went on to ask what am I there to collect, mind you at his highest tone. Is that how things are done at your store? What I know is that once a patient/customer has provided proof of identity an assistant checks on their records and confirms. But not Mr Ngwane, I’m not sure whether he was trying to put on a show or what, even a customer on the next cubicle was shocked that is it allowed for them to ask what one is there to collect instead of checking. I have experience is this industry and people like him don’t deserve to serve our people. People collect chronic/private meds and expect to be treated with dignity. Never judge others by how they look at a particular time. If I was a different race he wouldn’t have dared. Take him for training as he lacks manners and needs to tone down his attitude when dealing with people.”

Helpful Report

Posted 1 month ago

“I see the product I need is online available. My problem is: why should I pay to get an online order deliver at the store if the store is probably negligent in the first place to ensure the stock is on the shelves??”

Helpful Report

Posted 2 months ago

“Clicks highveld mall 18 January 2025. The cleaner mopping the floor with a (dry) mop passed me 3 times and every time I was the one who had to stop shopping, move out the way and continue. 4th time I said she must please go around me at which she stopped stared at the floor for a while then continued to push past me, bumping me in the process. I said to her to not bump me again and what happened to the days when customers could shop and personnel wait for them to pass!!! Now the customers have to stop, wait, stop wait... she then went to the manager and complained that I told her to go around me. I could see confrontation and possible a scene unfolding, so I gave my full basket to the manager and left the store Not only the irritation in shopping, but shelves are marked incorrectly and out of stock. I will not shop at this branch again due to principle. Will go to Ben Fleur or Saveways Crescent. Thank you Please Clicks, when training staff it contracted staff, teach them to also respect the customers who are shopping with limited time... How hard is that?!”

Helpful Report

Posted 3 months ago

“I ordered online on the 31st of Dec 2024 even now i never got my package, no explanation nothing.”

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Posted 3 months ago

“O thing Clivks at the crossing Mall Mokopane, do not even derserve a 1 rating. If I really have to rate them it will be -5. This morning I went to Clicks to buy magnesium, while I was there an employee at the shelf behind me was loudly used Jesus name in vain. A litlle later on one of the ladies in a white iniform working at the pharmacy side, shout out Jesus name two to three times. Seems for me the employees does have any respect for the bible, God or Christians.”

Helpful Report

Posted 3 months ago

“Visited three branches of Clicks and they had no stock of the items that I wanted, so I went to their website and found the required items but ordering them it was impossible for me to complete the transaction as despite three tries my debit cards were refused despite sufficient funds being in both accounts. Very disappointing!”

Helpful Report

Posted 3 months ago

“im giving clicks online a one star rating only because a zero is not a option.....absolutely pathetic service so online item shows in stock so i ordered that item x 3 specifically and one other small item to round off amount .next day i receive a email that the main items i ordered are out of stock this is a month ago still no refund i called four times since and still such poor communication i wouldnt advise anyone to buy online such a waste of time ,money very bad”

Helpful Report

Posted 3 months ago

“Can't even find the product i bought in store online to review. Pathetic👌 worst turkish delight I've seen in my life. Packaging and quality looks like it is from temu, but at clicks price. Funny that the images also wont upload. clicks is a load of crap🤣”

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Posted 3 months ago

“Clicks are ripping me of regarding points when you fill up at engen garages.”

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Posted 4 months ago

“Disgusting service on click and collect. Huge delays, no information given what so ever. Staff don't help or know anything, my order has been processing for 10 days now. They can't even give me the correct tracking number so I can do it myself”

Helpful Report

Posted 4 months ago

“Terrible online service, no updates or comms I have no idea what happened to my order as it's been dispatched 5 days already...”

Helpful Report

Posted 4 months ago

“Worse company to ever deal with, very poor customer skills false advertising, website has one price Store has another and they come with stories that the online stores is cheaper the instore. Then what's the point of the store at all. Will never shop there again. Waste of time. I drove all the way for nothing. They can keep there products I rather buy it from somewhere else cheaper. Which I did”

Helpful Report

Posted 4 months ago

“REVIEW - CLICKS PHARMACY WESTGUARD-345 West Street,Central Durban. I visited the pharmacy thus morning and was surprised at the unacceptable behaviour of the pharmacists on duty. Besides being loud while speaking to one another,They had no respect for the customer who was already being helped by one while they continued with their conversation. I was totally ignored by the pharmacist until she finished her conversation. This kind of behaviour at this pharmacy is not isolated,last month ,one of the pharmacist was snacking on chips while working at the front. Why isn't Clicks Pharm training its staff on duty basic customer interaction skills? Talking in an unacceptable tone,ignoring customers and eating while working is something that I've never witnessed in the many years I've been in retail myself. I suggest ,clicks make staff training a priority to avoid such negative feedback.”

Helpful Report

Posted 5 months ago

“I ordered on the 29th of October 2024 and it's currently the 11 November 2024. My order is still on Processing. I emailed they not getting back to me totally disappointed. I want my money back!”

Helpful Report

Posted 5 months ago

“Went to Clicks Olympus Village to collect a PARGO package with my one time pin and ID. Staff refused to hand over my parcel as my ID lists all three the names I was baptized with and not just Madaleen. I was accused of trying to steal! When I arrived back at the office without getting my package from Clicks, I received an email stating that the package has been collected!!! WHO TOOK MY PACKAGE? AND WHO WILL BE HELD RESPONSIBLE? Clicks staff members kept the paper I jotted my package and one time pin on....”

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Posted 5 months ago

“Bad service ask for info new person(i know) very bad attitude and realy is that the way to answer a elderly person. I ask for managers but.. She at the school so.... This staff very very rude Upington northern cape”

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Posted 6 months ago

“We went to Clicks V&A about 6.30pm today to exchange a faulty kettle which I had bought yesterday. I was treated with disdain. The lady at the front desk said to her male assistant to fill the kettle up with water to see if it was “over steaming” as I said it was. And it did. I have never been so humiliated by having an item I bought the day before, checked in this way! Consumer rights says the customer is well within their rights to exchange up to 7 days. Let alone that the item was faulty. Please retrain your staff on treating customers better.”

Helpful Report

Posted 6 months ago

“In fact it zero. I regret the moment I took on the 3rd of October buying online to date I haven't received my order now they tell me it was sold out yoooh I hate myself right now.”

Helpful Report

Posted 6 months ago

Clicks is rated 2.1 based on 220 reviews