Club L London Reviews

Name: Club L London
Rating: 4.00

4.0 Rating 1,491 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY!!! DO NOT BUY FROM THIS COMPANY!!!! they will scam you for your money completely!! God for bid you ever need to return an item. They will receive a return, spray perfume on it, put make up on and take photos of it edit that and then send it back to you saying that you dirtied the dress, it smells and they can't process it. The customer service is horrific. I know that sometimes you see reviews like this and think you've just had a bad experience and you're not happy about it, hence why you're writing a review, but I can only hope you take this seriously. This company is horrific please please do not buy from them at all. I think the worst part about it is being accused of dirtying something it's one way to completely crush. Someone self-esteem makes you feel horrible embarrassed, and the fact that it's not your fault is even worse. There's no appeal process.”

Helpful Report

Posted 1 year ago

“Do not use this company I kept 1 dress and returned the dresses that I did not want to keep. I have not be given a refund for half of the returned dresees even though they were all returned in the same package. The return was made a month ago and I am still waiting for hundreds of pounds in refund - had to call my credit card company to step in and help. There is no telephone number to call if you have any issues and the response time from emails is 5 or more days - I sent an email nearly 2 weeks ago asking for an update and I still have not recieved an answer. My credit card company protection was my last resort. I will never use this company again.”

Helpful Report

Posted 1 year ago

“Paid for next day delivery, two weeks later still no sign. Constant back and forth to get answers. Told I now have to wait 30 days for an investigation so no dress, and no money back! Event will have been and gone by then so at this point I’d just like my money back. Lots of similar stories out there about this place - I would avoid.”

Helpful Report

Posted 1 year ago

“If I could give a 0 stars I would! Scammers! Stay away! I bought 5 dresses- got delivered 2! Nobody knows what happened to other 3! Returned 2 back- they are claiming that only 1 has been received back! Disgusting! Never again! Customer service is not existing!”

Helpful Report

Posted 1 year ago

“Worst custamer service ever! poor quality dress and wrong color. they don't answer emails and write automated messages on Instagram”

Helpful Report

Posted 1 year ago

“Unfortunate Shopping Experience, Strongly Discouraged I am penning this review with regret and disappointment, stemming from an unfortunate online shopping experience with this company. It's only fair that potential customers are made aware of the issues I've faced so they can make informed decisions. Upon receiving my order, I was shocked to find the outfit in an unacceptable state, covered in dirt and stained. I believe when we make online purchases, we place our trust in the company to deliver clean and quality items, especially given the price we pay. In this case, my trust was unfortunately misplaced. To add insult to injury, the company, instead of apologizing and rectifying the situation promptly, pinned the blame on me, which I found quite distressing. They insisted that I return the item at my expense, asking for an additional fee for the return shipment. Despite being the party wronged, I complied in hopes of receiving a full refund. Regrettably, after shipping the item back and bearing additional costs, I am still awaiting my refund. The company's unresponsiveness and lack of professionalism throughout this situation have been disconcerting, to say the least. All in all, my experience with this company has been nothing short of disappointing. I strongly advise against wasting your time, energy, and hard-earned money with this business. I believe we as customers deserve better service, quality, and respect. I wish I had never placed an order with them, and I won't be making the same mistake again. Let my experience be a warning for those considering purchasing from this company. Do your research, and think twice before investing your money here.”

Helpful Report

Posted 1 year ago

“This company only cares about one thing, and it’s your money. Such a horrible experience with Club London! Their customer service sucks and they have no telephone number? They charge you so much for shipping and returning items, it makes no sense. I ordered a dress for my Baby Shower and it took over a month to get it! When I had contacted Club London about this issue, they literally did not care to do anything at all about this situation. Plus, I paid an additional $16 for “express shipping”. I will NEVER be ordering from Club L again and I will also tell all my family/friends not to either.”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM HERE. They lie and accuse you of sending something back soiled and then send you photos of a completely different dress. HORRIBLE HORRIBLE HORRIBLE COMPANY”

Helpful Report

Posted 1 year ago

“I have returned a dress to Club London who fraduatley said it was damaged, their customer service is shocking and I have not heard from them in weeks. They have refused a refund and still have the dress I have returned - ABSOULUTE SCAM DO NOT ORDER”

Helpful Report

Posted 1 year ago

“I wish I could give this company 0 stars. I ordered a black maxi maternity dress for my father in laws party, the dress was lovely but just simply too tight around the tummy area. I returned the dress within a few days to be contacted by the company and told I was not getting a refund as the tag was removed, it was in a worn condition and has a strong smell of perfume. None of these true, they then backtracked 3 times on email saying i wasn’t getting the refund simply because it smelled of perfume. Again I could have been wearing perfume when I tried this dress on but certainly would not have had a strong smell of perfume and I explained that. I have just received an email to say a manager has looked into it and now not only does it smell of perfume it is also in a worn condition funnily enough no mention of tag being removed. I even asked them to double check they had the correct customer as I am baffled at their claims. I literally tried the dress on for 5 minutes. It’s not even about losing money which obviously isn’t great especially for a new mum it’s the principle that I did not wear the dress and they are refusing a refund and asking me to pay more to get the dress back. Looking back at other customers comments seems I am not the only one this has happened to recently. Total scam of a company and will never use again!”

Helpful Report

Posted 1 year ago

“Bought dress and it was too big! Tried to return but they “can’t find my order number” have not been able to return! No response to emails!! Out of pocket and stuck with a dress that’s too big!”

Helpful Report

Posted 1 year ago

“Absolute garbage. They sent me two defective items in a row (a dress for my wedding reception) and have no customer service number to reach anyone. SCAM SITE. They take a week to get back to you. I had to SPEND MY OWN MONEY to RETURN THE DEFECTIVE ITEMS and I still haven't gotten my money. They are useless in terms of helping you. AVOID THIS TRASH SITE.”

Helpful Report

Posted 1 year ago

“I made an order at noon just few hours late the same day (6/3/2023)i asked for its cancellation. I received a reply from an employee the next day (7/3/2022)at 8:00 in the morning that the order was already shipped!!!lies!!! It was impossible!! So i asked for the tracking number to prove it!! They replied to me on Saturday 9/3/2023 that the order was shipped on 7/3/2023 so the employee asked the shipped after my cancellation demand!!! They believe that this is a good customer service?? Lias and thieves!!! I will follow legal path.”

Helpful Report

Posted 1 year ago

“The dress I ordered was terrible quality. I had to pay shipping to receive and to return so I spent $40 for no dress and a headache because I used their return label. It took way too long and of course they had my money the entire time. I contacted customer service which was not even remotely helpful. NEVER AGAIN.”

Helpful Report

Posted 1 year ago

“My dress came wonderful. High quality material, very well made. Everyone at the party raved about my dress. I recommend it with all my heart.❤️❤️🥰🥰🥰🥰🥰🥰 Thank you Club L London 😍”

Club L London 5 star review on 25th March 2023

Helpful Report

Posted 1 year ago

“They emailed me a ‘tracking number’ and when I mentioned I’d added a second tracking number to it (which showed delivered) I received a refund within 2 hours. If you’re returning ANYTHING definitely add a second tracking number with the weight included. Clothes are ok quality but given their reputation I wouldn’t order again.”

Helpful Report

Posted 1 year ago

“I bought 2 dresses from Club L first time ever ordering from them, the dresses didn't fit and I returned as soon as possible. I recieved a partial refund and I queried it and the Informed me that they only received 1 item, I have been going back and forth with them over or over a month about returning my money and they said that CCTV shows that I returned 1 item so they won't be issuing me a refund. I find this absolutely ludicrous. I have no reason to keep items that don't fit, I suggest you look Internally if you have a problem. I want my money back and I am.not going to stop asking for my refund.”

Helpful Report

Posted 1 year ago

“100% Lies . Purchased three dresses which were removed from packaging and only tried one on . Returned all 3 together and only received a refund for two. contacted CLUB L who suggested that a dress that was never even tried on was returned with damaged stitching and dirty!! I will contest this until my dying day its total lies. The dress in question was only removed from packaging in our bedroom. They provided a photo of a damage card but not the actual damage and like I said before this is 100% LIES . We have even made the mistake of ordering again as these three dresses were unsuitable in either size or colour. There are some good reviews but rest assured I am not the only person this has happened to. AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“I complained for months. Then someone told me that "omg we're so sorry this is so unprofessional we'll refund you" that was 4 weeks ago, they sure did send me an email saying I was refunded. Not sure they actually did refund the money though. SCAAAAAAAM. the worst service, you just have to see on their IG account how many people are complaining directly in the comments. AVOID. Just contacted me to tell me that I had been refunded my gift card but it's nowhere to be seen, they sent me a screenshot of it with the gift card number hidden. It's funny cause my refund should have been 123.99 but apparently it's only 120 now, and it was meant to be refunded to my payment provider. Didn't know I was getting paid in gift cards over here.”

Helpful Report

Posted 1 year ago

“Rude customer service. I wanted to change out the color on a dress I had paid over 100 dollars for. I had the dress for a month, never worn, and the tags are still on it. We were told we were having a boy but it turns out we are having a girl. I wanted to exchange the dress for a pink color for my baby shower. I received an incredibly rude response about "drawing a line" in the sand when it came to returns outside a 14 day window. Absolute garbage customer service.”

Helpful Report

Posted 1 year ago

Club L London is rated 4.0 based on 1,491 reviews