Club L London Reviews

4.0 Rating 1,486 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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I want to return clothing to Club London and its not accepting the order number. How do I contact Club London?

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Asked by Hazel Taylor (1 year ago)

I just placed an order but i want to size up. Is there a way to change the size before it ships out?

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Asked by monica (1 year ago)

UK972343 I have been waiting a month for this refund. Whats the issue please.

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Asked by Fairouz Fadhl (1 year ago)

i am returning my parcel with inpost but i havent been given a return address label, i have only been given a qr code to scan, how will they know where to deliver the parcel too?

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Asked by Erin Heaton (2 years ago)

Hi I have returned my parcel on the 22 November order number IE6198 because of the reaped faulty was expecting to be receiving another another before the event that I'm supposed to attend the 10th December... I very disappointed will you please email me nd clarify

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Asked by Senzeni Dube (2 years ago)

Hi, I have two queries. I returned two items in the same package on 4/11/2022 order No UK895801. I’ve received a full refund for one item (Daphne £95) but I am still awaiting a refund for the other item (Darling £120) I placed a second order 26/10/22 order no. UK899874. This order arrived later than expected 14/11/2022. The order not suitable. I have gone through the return process online and I am being told it’s gone past the 14 return policy. Although I only received it yesterday. Can you please contact me ASAP and clarify when I will receive my refund and how I can return the second order. Regards Macey Boyle

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Asked by Macey Boyle (2 years ago)

I’ve recently sent an order back with 2 items in but I’ve only been refunded for 1 ?

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Asked by Marianne (2 years ago)

Hi I returned a dress 10 days ago and still not received my refund please can you tell me when I will receive this My address is 91 Springfield Avenue Morley LS279PP

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Asked by Kelly sizeland (2 years ago)

Hi i am club l cstumer

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Asked by Luiza (2 years ago)

Does anybody in this company make decision on faulty goods, I contacted you on behalf of my granddaughter who bought a dress from The company. After one wear, the dress was falling apart!!! Photographs of the item and order details were forwarded to you many weeks ago and yet, to date, no decision or contact as been made despite her providing you with the additional information you requested, Might be time to take further action on her behalf.

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Asked by Alan Wood (2 years ago)

Do you have a customer service telephone number we can call please

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Asked by Carla (2 years ago)

Hi I placed an order with yourselves yesterday and I didn’t receive an order acknowledgement even though I had the first instalment from zip taken out of my back account, my computer crashed so I think the order may have been lost in the system, I have attached the payment schedule and receipt from zip, would you please be able to look into this and advise. Hi there Alison, Here's the payment schedule for your order with Club L London: £30.99 Mon 05/09/2022 £31.00 Mon 19/09/2022 £31.00 Mon 03/10/2022 £31.00 Mon 17/10/2022 Zip Order Number: 220905-123886 Ordered at 01:03 pm, Mon, 05/09/2022 On your in 6045

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Asked by Alison walker (2 years ago)

Usps shows delivered return your website still doesn't when can i expect a refund? 92023901007847000020519782

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Asked by Sanaz (2 years ago)

How do I get a response from your customer service regarding a faulty item I want an answer for?

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Asked by Alan Wood (2 years ago)

Hi purchase on order on line, my order number is US67772 The Aurora white one shoulder cape sleeve jumpsuit. Can I change the color to Blush Pink?

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Asked by Samantha Myrie (2 years ago)

Hi. I purchased an order online 2 dresses £237.74 But I haven’t recived an order confirmation the money has been taken from my account. Can you please give me an update? Thank you

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Asked by Rozeta Hilaj (2 years ago)

How can contact Club L London by telephone and talk to customer service

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Asked by Kobina Amissah (2 years ago)

You cant contact them, all emails are automated and have nothing to do with the questions asked, they will ask you to complete an online form which may get responded to but if you ask a specific question such as can I have the complaint information you will not get an answer

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Answered by Jo (2 years ago)

How can I contact you guys I have send my return up to now is a month now I did not have my refund up to now

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Asked by Hawanatu (2 years ago)

You wont get a refund, they will either deny receipt or state that it was returned in poor condition to avoid refunding, they have been reported to trading standard

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Answered by Jo (2 years ago)

I returned a item and it’s been a month and still haven’t received my refund, you got my item back , very disappointed, can you look into please.

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Asked by Diane Evers (2 years ago)

You will not get a refund from this company, they will state it was returned in poor condition, they will also not provide details of how to complain

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Answered by Jo (2 years ago)

I need to no we’re my order confirmation is it is not in my email and the money been taking out of bank

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Asked by Diane morley (2 years ago)

i received a lovely dress but the lining inside is all sewn up twisted and i cant wear it!

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Asked by Debra Marrion (2 years ago)

You will be able to return it but not get a refund, they will say you caused the damage, I have proof the items I returned are in good condition but they have ignored it, sent to trading standard, no respect for consumer rights

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Answered by Jo (2 years ago)

hello i returned 2 dresses oor can i know for how long my money back thank you

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Asked by Rexhina Zogu (2 years ago)

You will not get a refund from this company, simple as, so many people have never received a refund, so many complaints but they dont care and they dont respond.

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Answered by Jo (2 years ago)

I am still waiting for my refund from over a month ago, your web site does not make it easy to contact you, totally frustrating,

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Asked by Sandra Liversidge (2 years ago)

im getting very frustrated cannot contact yourselves easily. I ordered something probably over 3 weeks ago? returned part of my items for exchanges probably the next day? I've only just heard this morning that your refunding the items ??I do not no why ?? I. thougt may be you didn't do the sizes I requested ? only to find you do. To be honest I wasn't going to re oder the items because I'm not happy with the service ? but I like them. so I have this morning. My annoance is I used klarna and there saying owe them £58 !! which is incorrect as the only Item I kept was the ring it up white racer back top £28.00 so could you please update my oder on klarna regards Giovanna Arnold mail address gioarn59@icloud.com postal address Bake house farm deep lane B46 2EA.

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Asked by Giovanna Arnold (2 years ago)

Your lucky you got some response, still waiting for my £173

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Answered by Jo (2 years ago)

I have been waiting for almost a month now for a refund as my item was saying it was delivered however this was NOT the case! I have been emailing almost every day and still I haven’t been told where the item is?? or giving my money back!!! This is absolutely unacceptable and extremely very frustrating!!!

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Asked by Cindy Lever (3 years ago)

I have some items I want to return. However I have no return slip. I've tried to get a qr code and a returns level and have gone through all the correct methods through your site. However its not working at all. The qr us not coming through and for the return label it's not accepting my email or address, however it accepted when I payed. I'm so disappointed. What can I do? Can you send me one. This was my first time ordering. Please can someone contact me as soon as possible. I really don't want to leave any bad reviews just want the issue sorting. I should easily be able to return my items.

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Asked by Sarah (3 years ago)

This is one of their many tricks, take the money and not send the items, send poor quality items and then do not refund, this is their standard practice and they dont help the customer at all,

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Answered by Jo (2 years ago)

How do I type the valid passcode format if my zip code is 91977

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Asked by Henda Sanati (3 years ago)

I need to return a dress ordered less than a week ago. I need to voucher # that it's asking for. I've emailed about this SEVERAL times. Send the voucher # so that I can return this dress!!!!

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Answered by Katrina Harris (3 years ago)