Club L London Reviews

4.0 Rating 1,486 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Club L London returns process?

Helpful Report

(4 weeks ago)

Greater than 57% of reviewers feedback is Club L London returns process could be better.

Helpful Report

(4 weeks ago)

66.67%

Industry Average

“ However, I did need to send one size back (the smaller set as it happened) and that was easily done following Club L's returns instructions. ”

- ClaireB

“ Gorgeous dresses, beautiful materials. Excellent sizing, easy returns and delivery. What's not to love 😍 ”

- Anonymous

“ Absolutely gorgeous clothing, I always love what I buy from Club L, great quality, good fit and something a little different, for a very reasonable price point. The delivery was quick, I haven't had to use the returns service so cannot comment. ”

- Samantha Fisher

Club L London Reviews

Returns - Average