Club L London Reviews

4.0 Rating 1,486 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How quickly does Club L London resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 57% of reviewers feedback is Club L London takes over a week to resolve customer queries.

Helpful Report

(4 weeks ago)

77.78%

Industry Average

“ Had a faulty order and bless the customer service agent who helped me her name was Chloe and she answered all my questions and resolved my issue quickly xx ”

- Anonymous

“ I reached out to the customer services team via Instagram and spoke with a lady called Chloe who was so helpful and sorted my return out straight away. ”

- Emma

“ Chloe was amazing! She helped me promptly and efficiently. I am so happy with this service. I wish the sizing would expand, though ”

- Marwa A.

Club L London Reviews

Customer Service - Good