Coggles Reviews

Name: Coggles
Address: Meridian House, Gadbrook Park, Redruth
Rating: 1.31

1.3 Rating 191 Reviews

7 %

of reviewers recommend Coggles

Company Reviews

Questions

Metrics

1.3

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

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Coggles 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 jackets for $1600. They had DHL charge me direct for duty which was $263. TO RETURN TO UK, IT COST $431!!! I have mailed them back with tags attached. Let's see if they refund. If they don't, I will dispute on credit card. So MINIMUM it's going to COST TO TRY ON JACKETS IS $700 (duty+return shipping). MAX IS $2300 if they don't refund me for jackets.”

Helpful Report

Posted 3 years ago

“Unwilling to accept unopened returns -that were the wrong size- over 30 days despite it being the Christmas period unlike many other online stores. Disappointing. Money wasted”

Helpful Report

Posted 3 years ago

“My return has ALSO gone missing through using their pre-paid returns service. Despite providing the tracking numbers and evidence they've requested they refuse to provide a refund. The only way I have been able to contact them is through Instagram direct messages and they have been extremely unhelpful and unsympathetic which has left me feeling like I've been scammed. Despite having contacted them numerous times over the last few months they have not acknowledged the return and I am still out of pocket. AVOID !!”

Helpful Report

Posted 3 years ago

“Ordered a long sleeve polo shirt, when it turned up I could see it was the wrong size. Returned it back for an exchange or refund, got told as there was a stain on the arm won’t be getting a refund. Shirt was never worn, so basically l have lost £80. I have asked them to return the shirt, but heard nothing, and don’t expect to. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“I ordered a Balmain T shirt a couple weeks ago and the item was stuck with the sender for 2 weeks. I contacted the company today only to be told that the parcel was sent back my royal mail as it was damaged. I requested that they assess the item and if undamaged to send it back out to me. They have refused and said that the T shirt will be going to somebody else as they are waiting in the queue. I do not understand how that is even possible as I have already paid and they had already dispatched the item to me! The customer service assistant was useless and offered no help what so ever! AVOID!!!! I will be awaiting my refund... lets see if it comes in 3-5 business days”

Helpful Report

Posted 4 years ago

“Taken money for my order but can’t contact them. Website says it’s processing but it’s been like that for days. Can only conclude that the “in stock and ship in 24 hours” against item is a load of rubbish and I’ve been scammed. Will have to contact bank to get my money back now. Avoid this website like COVID!”

Helpful Report

Posted 4 years ago

“Do not buy from Coggles. I returned a £150 bag because it broke and the return went missing even though I spent £20 on royal mail tracked return. Refused to refund me. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“My return has also gone missing! Customer service is non existent. I am unable to actually speak to a human and am continually fobbed off on social media (Twitter) as this is the only way to communicate. I have proof of the return but this doesn’t seem to count. AVOID at all costs.”

Helpful Report

Posted 4 years ago

“I returned an item 7 weeks ago and sent proof of return receipt from Royal Mail, yet Coggles refuse to refund me. I have sent numerous E Mails but just keep getting fobbed off with excuse after excuse after excuse. The customer Service team are simply not interested. DO NOT BUY FROM THIS COMPANY....Simples. If you return an item you simply will not be refunded. It is nothing short of criminal what this company are getting away with and will keep getting away with until something is done. Crooks !!!!”

Helpful Report

Posted 4 years ago

“I want to say that I work in marketing and can spot fake/paid reviews instantly when I see them. When I saw all the "bad" reviews on here regarding Coggles beforehand I knew they weren't coming from real customers and took the risk and ordered regardless. And I have to say, my Balmain shoes showed up today in absolutely perfect condition, within a week and a bit of ordering which is also impressive because I live in Canada and they're coming from Spain during a pandemic. If you are wondering if you should trust them, you absolutely should! They fit perfectly and one of the best purchases I've made.”

Helpful Report

Posted 4 years ago

“Worst customer service ever! Was taken on a wild goose chase to return an item which they misrepresented on their sizing chart!! It’s been over a month, shoved around several customer service reps who had no inkling of previous communications. Most frustrating ordeal ever, still trying to return the shoe I can’t even wear!! Scammers! DO NOT buy from them!! Sizing chart was inconsistent w the item purchased. Now they won’t take responsibility!!! Con artists!”

Coggles 1 star review on 9th August 2020

Helpful Report

Posted 4 years ago

“Do NOT buy from this company at all!! Worst company ever!! In case you want to return the item,your refund will take ages to receive it or they just refund it separately. I have just opened a dispute against them to claim part of the money they still havent refunded yet and I have been claiming it for than a month already.”

Helpful Report

Posted 4 years ago

“Worst company ever! I ordered a pair of boots that I never received, after many emails sent to the customer service and forms filled, they told me they cannot help me and DELETED MY ACCOUNT SO I CANNOT CONTACT THEM! Scam company”

Helpful Report

Posted 4 years ago

“Never buy from this site! It’s a shark operating business , which will not refund your money. No matter that your post receipts show that the item was delivered to their warehouse and signed for, they will deny receiving it! Not to mention you have to pay yourself to return the unwanted item! The Customer Service is distant , they don’t have telephone lines and answer to your emails once’s in 48 hours. I am starting an official procedure to retrieve my money and will quote this site as fraudsters operating one. Don’t buy from Coggles.”

Helpful Report

Posted 4 years ago

“I had my card details stolen after i purchased a shirt from this company, BE AWARE”

Helpful Report

Posted 4 years ago

“after I saw all these negative comments about shopping on coggles site I was really afraid about my delivery... but it came today, super quickly - in three days (international shipment) and everything is fine!!! I higly reccomend coggles!!!!”

Helpful Report

Posted 4 years ago

“I received a delivery date, and my order wasn't delivered on that date. I followed with an email, and I haven't received a response. It has been 2.5 weeks now...No response, no product. Where is my order?”

Helpful Report

Posted 4 years ago

“Worst customer service I’ve ever experienced. After 3,5 weeks the say my order is out stock and the cancel it. When speaking to several different customer service staff, you expect at least one to be decent. But that’s not the case. Don’t recommend this company.”

Helpful Report

Posted 4 years ago

“I received this kind of this reply. The reason they cancelled my order because of my delivery Adresse???? I live in Germany with a permanent Adresse yeah...so what’s wrong with my Adresse ????Honestly how could this websites still exist? I even don’t know what to say or argue with their customer service...the most ridiculous shopping experience I have ever met. No logical sense!”

Helpful Report

Posted 4 years ago

“If giving no stars was an option I would have selected it. I made an order for next day delivery before Christmas, it did not arrive on time so I cancelled it and requested a refund. I have spoken to numerous people in customer service and 2 months later I have still not received a refund. The customer service representatives are beyond unhelpful and quite possibly the least knowledgeable group of individuals I have ever communicated with. Do not ever order from this retailer.”

Helpful Report

Posted 4 years ago

Coggles is rated 1.3 based on 191 reviews