Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.33

2.3 Rating 385 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Complete Care Shop 1 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, simple and easy transaction on both orders and the products were good quality and what I’d expected.”

Helpful Report

Posted 5 years ago

“Went on the website ordered a £1200 wheelchair which was advertised as in stock. Received no confirmation email. I emailed and rang with no response. Finally 3 weeks later they said the chair is no longer available, asked why they couldn't be bothered to inform me but no response. Asked for a refund they said they would process it immediately, rang a week later to be told the refund has been raised but awaiting transfer to my Grans account, the poor cow is stuck with no wheelchair as we cannot buy another till these arseholes give her her money back. The company needs raising to the ground. A trip to their offices in Preston is on the cards. Absolutely a disgrace”

Helpful Report

Posted 5 years ago

“4 weeks ago I placed an order. No response to my numerous emails or registered delivery letter or 20 unanswered phone calls. DO NOT USE THIS COMPANY UNLESS YOU WISH TO WASTE YOUR MONEY! DISGRACEFULL”

Helpful Report

Posted 5 years ago

“Complete Care is nrs healthcare ring them 0345 121 8111. Very helpful just give them order number.”

Helpful Report

Posted 5 years ago

“This company took my money but they have not supplied all the goods. They don't reply to emails and they never answer the phone. It's a shame because they used to be so good. I think they must have been taken over by a different company. I will never order from them again.”

Helpful Report

Posted 5 years ago

“Ordered a wheel chair cosy on 11.3, money taken but no goods delivered. Continually cut off after holding on phone for 30 mins at a time. No response to email. Wish I'd seen everyone else's reviews. This is shameless exploitation and theft from disabled people. Will be taking action through Citizens Advice or Trading Standards”

Helpful Report

Posted 5 years ago

“Absolutely useless - placed an order almost a month ago, the money was taken from my account immediately but the goods never arrived No reply from their phone number, no reply to emails either. Terrible service. I still haven't received the goods and can't get a refund. Will never use them again.”

Helpful Report

Posted 5 years ago

“I am still waiting for a delivery of a wheel chair I ordered and paid on the 24th March. I call up daily and wait whilst I get an automated message saying there is a high level of calls and I shld continue to hold. I am about to contact the ombudsman . My order number in case someone from complete care actually reads these reviews is 2504209. If I don’t have this in the next week there is no point in me having ordered it as I needed it for an upcoming cruise with my 89 year old mum.”

Helpful Report

Posted 5 years ago

“Purchased an item over 2 weeks ago with little response. Emailed 3 times with no response.”

Helpful Report

Posted 5 years ago

“Terrible service, avoid like the plague. I ordered a wheel chair and accessories for my house bound father. I waited several weeks for confirmation of shipping. I was unable to reach them via the phone as it was constantly engaged. They did not respond to email requests as to when the items would be shipped. I informed them I needed to cancel the order and and find an alternative supplier and requested a refund as no notification of shipping had been received. They still have my my money and no wheel chair has been sent. They do not respond to emails and do not answer the phone. DO NOT USE THIS SHOP:”

Helpful Report

Posted 5 years ago

“Wish there was zero stars. Ordered 2 walking sticks for myself. They told me they had a supplier problem. I cancelled the order but have never received a refund. DONT GO ANYWHERE NEAR THEM”

Helpful Report

Posted 5 years ago

“Non receipt of half of order Absolutely no response to emails impossible to get phone answered !!! Avoid this firm 😠”

Helpful Report

Posted 5 years ago

“Ordered much needed items on 20th March. Money taken 1st April 2019. Sent 2 emails, no answer. Tried to ring, constantly engaged. I wish I had seen the bad reviews before I ordered from you. Would not order anything from you again!”

Helpful Report

Posted 5 years ago

“I am so worried , orderd an alarm on 2 nd April , for my elderly mum and it still hadn’t arrived ,( no updates at all ) I can’t get hold of the company !! Tried every way . What to do now ? I am very disappointed .....”

Helpful Report

Posted 5 years ago

“Order placed 2 weeks ago, still waiting for delivery emailed 3 times rang twice, customer service non existent.”

Helpful Report

Posted 5 years ago

“Re previous review, it should read "as of 13th April"”

Helpful Report

Posted 5 years ago

“Correction below. It should read "as of 13th April"”

Helpful Report

Posted 5 years ago

“Do not order from this company. I have been a regular customer but they took my last order and money on 14th March and as of 13th March I have only received part of the order. The most expensive item, a wheelchair cushion at £53+ is outstanding. No reply on the phone or to my emails. Will try to get my money back via the credit card company under chargeback but I've probably lost it. Very upset they can treat people like this.”

Helpful Report

Posted 5 years ago

“This company is a joke and should not be abla to trade. They cannot meet their commitmentsbut ensure they take payment for orders placed within hours. I have been waiting over 3 weeks for my order. They always state they are unindated with calls and ask you to hold after 15 minutes you are cut-off when you call again you have the engaged buzzing. I will definitely not be using this company again and I advise other people to stay away. I cannot sell jthis. Company trading much longer and the Trading Standards Office should investigate their transactions.”

Helpful Report

Posted 5 years ago

“Similar experience to other reviews, although after 9 working days I did actually receive the lidded cups, after starting a grievance through PayPal. No response to emails of phone calls, so really don't know what is wrong here. Wouldn't use again.”

Helpful Report

Posted 5 years ago

Complete Care Shop is rated 2.3 based on 385 reviews