Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.33

2.3 Rating 385 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Complete Care Shop 1 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A week after ordering I enquired as to when we could expect delivery. The reply was the item was in stock and will take 10 days to deliver. After 18 days and numerous emails confirming that the item was in stock, I was informed that it was now not in stock. I was lied to by 4 different employees. Christmas ruined by a bunch of liars. Avoid like the plague!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Great delivery of a few smaller items but the Commode we needed was obviously out of stock as was a grab rail. The commode arrived and was unsuitable for use, unwrapped and immediately repacked as carers explained it wasn’t acceptable. We rang immediately were told to repack and it wood be collected as it was blocking the room. I phoned and asked why it hadn’t been collected after six days and said I didn’t want a replacement but to cancel and a refund. I received an email which said it was an reply to my email, what email? They were dispatching a replacement bucket and lid. Two and a half hours trying to get through today on a direct line and their call line, hours of waiting and cut off. Shocking service and so different from most suppliers.”

Helpful Report

Posted 3 years ago

“Good service and excellent quality”

Helpful Report

Posted 3 years ago

“I have gmailed twice about non slip strips ,you kindly sent me replacements, same thing happened they just come unstuck, I'm just being ignored these strip have got to work my husband has m s for the past 17yrs copd, vascular dementia I'm trying my best to keep him safe ,and this is not helping Dorothy Winter”

Helpful Report

Posted 3 years ago

“I ordered items as a matter of urgency and paid for express delivery 5 days later I am still waiting on the items. Got a message to say they would be delivered on the Monday. Never came . Then I got a message this morning to say they would be getting delivered today, which is yet to be seen. Disgusting service”

Helpful Report

Posted 4 years ago

“Complete shambles rom start to finish. goods never arrived sop had to cancel. Zero customer service throughout. will never use again.”

Helpful Report

Posted 4 years ago

“I used these wipes when I had an overnight stay, I loved the smell, the freshness, makes you feel clean.”

Helpful Report

Posted 4 years ago

“The delivery was prompt. The delivery charge was reasonable and so was the price of the items”

Helpful Report

Posted 4 years ago

“Great service. Arrived on time. Just what I wanted. Good price.”

Helpful Report

Posted 4 years ago

“Ordering OK, but no delivery and no possibility of getting through to anyone to speak to unless you wait... and wait... and wait. Eventually got through and on 3 occasions was told 3 separate things, all wrong, on one call I was told my items had been despatched and delivered (wrong) on the next that they had to reprint the 'ticket' in the warehouse. Emails go unresponded to, phone calls are hopeless. Only order from here if you have unlimited time available to chase them up to deliver what you have ordered and paid for. Totally hopeless.”

Helpful Report

Posted 4 years ago

“Shocking Customer Service! Ordered items online as they said 'In Stock' They then took 10 Days to Arrive. After chasing the order several times, it finally arrived only to be several parts short and some of the ones delivered were damaged! Then when tried to call again simply could not get through to anyone via phone. So sent an email with images of what had turned up... Still waiting for a reply!!! Steer clear of this tin pot firm!!!”

Helpful Report

Posted 4 years ago

“Order 3138426 Sham of a company. Paid £7 for next day delivery but because they don't work Sat or Sunday. Delivery doesn't need to take place on these days even though parcel has been picked up by DPD. nice way to scam money off people who need this equipment. It doesn't say that oh you ordered on a Friday MORNING but won't get your item till 20.16-21.16 on the Monday evening which I would NOT class as working day since that is classed as 9-5 an absolute joke.”

Helpful Report

Posted 4 years ago

“Rang for advice on ordering a toilet frame with seat to go over a concealed system toilet pan that a clip on raised seat doesn’t fit, 3 weeks prior to knee replacement op and was persuaded to place order on phone which included a sock aid. I was told dispatch would be in next 5 days. After about a week I had a dispatch email then a courier email for delivery of both items. We waited in all day and at 6pm a plastic bag was put through letterbox. It contained a sock aid but no sign of toilet frame. I rang company and was told there had been a delay ( I don’t believe they have the items in stock) and it would be dispatched in next few days. I heard nothing so rang again stressing urgency. Eventually I got dispatch email. When item eventually arrived it was just a seat in a grey plastic bag left on doorstep but no frame. I rang company again and was told operator would have to speak to her manager and someone would get back to me that day. After no response I rang again 3 days later and was told a frame would be despatched. I emailed to say it was for short term use and if it didn’t arrive before my op it was of no use to me. Nothing has arrived I have had the op and the hospital has provided equipment to get me home. I have all the evidence but We now have to get a refund. Funny the reviews on company site are very different from on other sites.”

Helpful Report

Posted 4 years ago

“I ordered a mattress on the 06 Oct 2020. The money for the item was deducted on the 07 Oct. From my bank account I am still waiting for delivery. I was emailed to say awaiting dispatch on the 12 Oct. I Wrote this on the 15 Oct.”

Helpful Report

Posted 4 years ago

“Received suction rail which does not suction to flat surface. Dangerous. Spent days trying to get the phone answered to complain. Success today. They are crediting item and also never received a copy of the invoice which they are crediting today. Hopefully refund will be received quickly. Lady I eventually spoke to was pleasant.”

Helpful Report

Posted 4 years ago

“Here you go Order Number: 3102942 Now you can not post your generic response. I thought I would give this company a second chance after having a bad experience in the past, BIG MISTAKE. Placed my order on 26/09 today is 02/10 and I have not received a dispatched email or any other form of contact. They claim all deliveries are tracked so I would expect some thing by now, I ring them up only to be told your order is just being prepared for delivery, so your order is still sitting on the shelf. When I question the time I have waited I am told we are advising 10 days for delivery, But I do not see that on there site any where when I place my order. All I can find about delivery times is "Processing & Dispatch Orders are sent using the most efficient and reliable service for the size of your order. These services vary from 1-5 business days delivery, though they can sometimes take longer. Some of our products (e.g. some chairs and power chairs) are made to order so will need more time. Under the Distance Selling Regulations, we have 30 days to deliver to you, but we always strive to deliver as quickly as possible." That says 1-5 days but could have delays, they also go on about how there courier service are experiencing delays, BLAME THE COURIER, but my item has not even been picked. Such a poor company that supply medical products to the public, the kind of things you need urgent or at least in a reasonable time. You can order from many online shopping places and receive next day orders and even orders sent out second class post get to you within 4 days. With these people your lucky if your order gets picked, I do not think my order is being processed that would of just been your standard get off the phone customer service response. I work in Retail logistics so I am well aware of what difficulties or not are being experienced. The retailers always try to blame the carriers. This company have charged £4.45 for there postage, for that you expect it to arrive within 5 days. I would not mind it is a small postable item that can be sent by royal mail and posted through my door. Every one deserves a second chance, these guys do not. No doubt they will reply with we are so sorry but we are experiencing unprecedented delays due to covid. Just love how companies use the word UNPRECEDENTED to get out of things they never knew of the word until it was used by the government, now it is splattered on websites or written into customer services one line manuals. Get with the program and stop blaming Covid for your problems”

Helpful Report

Posted 4 years ago

“This is one of the top suppliers of disability aids. I love the fact that I received vat free goods, which are not only first class, but very reasonable priced. As a single disabled woman who lives on benefits, i have to shop around for safe and reasonably priced items needed to help me keep a semblance of freedom, to me this is so very important, I hate having to get help for everyday tasks. So in my opinion, this company gives me the opportunity to have as much independence as possible until I am fully reliant on other people for my care. Thanks so much for your help.”

Helpful Report

Posted 4 years ago

Hi Faith, we are delighted to hear you are happy with your order and overall experience with Complete Care Shop. Thank you for taking the time out of your day to leave a review.

Posted 4 years ago

“Very poor service ordered 4 items delivered short of 2 items and another of very poor quality with oily stains. Delivery note as ordered with no note anything out of stock they just left things out. Took several fraught phone calls to get refund processed for 2 missing items, they insisted I had to email photo of the faulty item then bag it up for collection, after I did so using my own packing materials, label and parcel tape they said I could keep it FOC. Remaining missing item I was told in stock, then out of stock, now in stock again. Refund promised not yet in bank, one missing item still outstanding, try to ring them calls cut off. Nightmare, avoid this Company!”

Helpful Report

Posted 4 years ago

Dear Mrs Tompkins, thank you for bringing this to our attention and we would like to apologise for the delay you are experiencing with your order. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“By the definition of goods supplied by this company it's obvious that the order is needed urgently. How I regret not reading the comments from other customers before making my order. Whenever I have ordered online from other outlets I have always been delighted by the speediness of receiving my pre-paid goods. Have realised that this is not a company I wish to use again and would warn others that there are many other places to look”

Helpful Report

Posted 4 years ago

Hi Janice, thank you for bringing this to our attention. We would like to apologise for any inconvenience caused. We are unable to acquire your order number via Reviews.co.uk. We would therefore suggest you visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Customer service is non existent. Emails, telephone calls, all ignored. Awaiting refund for damaged chair, still waiting a month on, and absolutely no update on this. Whilst writing this review, i finally managed to speak to someone! When i complained about the lack of any sort of response, i received no apology what so ever. The person on the other end of the telephone just went silent. I was in no way abusive, i just stated my case, and complained about their after sales customer care, but i was just met with silence. DO NOT USE THIS COMPANY. THEY TAKE YOUR MONEY, THEN DO NOT WANT TO KNOW!”

Helpful Report

Posted 4 years ago

Hi, thank you for bringing this to our attention. We would like to apologise for any inconvenience caused. We will submit your feedback to our customer service team to review.

Posted 4 years ago

Complete Care Shop is rated 2.3 based on 385 reviews