“I visited Cos today and the Sales Assistant was so very helpful. She advised me to speak to the Manager about my request and the Manager was very kind and helpful and listened carefully to my ask. She made an inquiry and then solved my request immediately. I was so very happy and thanked her immensely. The staff just wanted to help and went out of their way to assist me. Definitely, a shop to visit again as the customer care is first class. Thank you so much! Lovely people who wanted to help me. I was so grateful.”
“Awful customer service, you will waste your money, your time!!! Don’t buy from them!!! I bought a skirt in Los Angeles, went back home Florida and I was feeling comfortable with the size. I called the store, the manager, the customer care service, the manager of of customer care service and the answer was no to my exchange. They asked me to come back to a store!!! They are very funny, the store in Miami closed one year ago, the closest one is in Georgia and the kept asking me to go to a store for an exchange or refund. The customer service is useless as well as the manager who advised to order the larger size online and return the smaller one and said that it was their mistake!!!!! I couldn’t believe it. I even offered to pay the shipping fee and their answer was still no!!”
“I feel so very dissatisfied and disappointed.
I have to say that it is my first purchase from COS and definitely the last. My item was too large- certainly not a regular fit as was written on the website, I've reached customer service at least to try and replace it, but no- they take money for the return and not send a replacement- total waste of time! Besides, the quality was not the best- threads were stuck from all stitches. The policy of not replacing the items, not in stores nor online made me feel very uncomfortable, disappointed and wasted my time and money. Very poor customer service.”
“COS clothes purchased (8 pieces) were quality fabric (as described in item description) and style timeless for all ages. COS delivery was fast and merchandise was package very neat and professional for an envelope package free shipment. Customer Service was very helpful adding a first time buyer discount code I overlooked and my purchase was adjusted as the CS rep. promised. HAPPY to be a NEW COS customer - add your high end bags, shoes and jewelry for another Timeless Runway look.”
“I am still on hold 75 minutes later cleaning house and cooking. BEWARE: you will NOT get your full refund. I sent 100% back in same as received the next day upon arrival to my home. The clothes RUN HUGE so order smaller. The fabrics are nice and if you are searching for size/fit remember YOU WILL NOT GET YOUR FULL REFUND will trying to find the fit returning sizes that are not right for YOU. You will wait on the phones FOREVER it seems to get help about billing, returns, sizing, etc. This is TIME CONSUMING and NO FULL REFUND in excellent return as recieved within 1 day to return. The HORRIBLE BAG they use to ship in is stuffed so much you can barely return all the items in their SAME BAG. I got it done but this is the best they can do? Take to UPS and get your receipt in case.”
“Really disappointed to read these reviews because I’ve been a loyal customer of cos for years. Left London recently so have used their online store - much to my disappointment. Don’t ever pay for next day delivery at a whopping £10 because it isn’t next day and this time waiting a week for standard delivery and had to email customer service this morning. It’s a stressful experience and honestly not worth the will they/won’t they arrive in time saga. Customer service was fine this is an issue coming from the decision makers. They are clearly aware of the delivery issues yet continue as they are which is concerning enough to stop using Cos online altogether, meaning I’ll rarely purchase anymore (which is a shame). They need to get with the times and look at what their competitors are achieving.”
“This company holds onto money -- illegal. They make returns difficult and do not refund the money. If you call them, they tell you the :"bank won';t accept their refund and they will keep trying". This is a lie. Upon further conversation, they say it is a "computer glitch" and they are trying to fix it. At some point, they will send you a check. This is a crime. It's called "kiting" money. And they should be called out on it. Do not order anything from them online unless you know you will not return it.”
“I love COS clothing. I would say many are my favourite pieces in my closet. Exceptional design and quality for the price.
I'm giving 4 stars only because of 2 things. During Covid they had a strange no-try-on policy. I drove to Toronto which is 1.5 hours away - specifically to shop at COS however they wouldn't let me try anything on. All the other stores in the mall such as Gucci, Gap ++ allowed fittings. They wouldn't even let me put on a coat over my clothing. One sales guy actually ran after a woman who was trying on a blazer. He came running and yelling "you can't put that on m'am or we'll need you to leave the store". I felt it was excessive. Needless to say I didn't buy anything because I didn't want to get home to realize my choices didn't fit and would have to drive all the way back. The clerk didn't offer another solution to my dilemma. I couldn't even mail anything in for a refund. Strange.
My other challenge is with on-line ordering. Here in Canada you cannot order on-line unless it's the US site. Excited about that option I ordered about $400 worth of items. They arrived relatively quickly and I love them all. However, the UPS driver announced I owed another $180 in duties & taxes upon delivery. Ouch. I would avoid ordering from the US.
I'd suggest a Canadian website and a more solution-friendly approach to retail.”
“I dont know if delivery to Sungapore is an impossible task due to Covid situation globally or UPS messed up in transportion? Waites 2 weeks for item to no avail. Checked with customer service, replies delayed in custom but cleared n ready to shipped. After 2 weeks no sight, they said will investigate. Three days, no respond to what happened. They said will refund me (waiting for the refund.) as shipment date has way passed 14 days.
From a happy to a disapponted COS customer. Bad experience for 1st time online purchase with COS. However, appreciate customee service team is helpful though I has wished they keep me posted in the investigation.
Lost confident to puchase online.”
“Cos--do they make "hair shirts?" I've been an enthusiastic cos shopper for years and a recommender to friends--but a recent episode with a tshirt makes me wonder about their customer service and their cotton sources--I bought a soccer stripped tshirt at the end of last summer, threw it in the wash and put it away--when I took it out the white stripes looked gray--on closer exam, it was covered with tiny hairs--I thought it was the dog--i used my clothing roller and it kept pulling up more hairs, I tunred it inside out--hairs there too--another washing, another brushing, and more hairs emerged--I called Cos and asked them to examine it--was it something I did, I live in an apartment building with group washing machines afterall--or was it in the fabric. If they would send a label, I'd return the shirt--I was passed along to numerous supervisors and finally one agreed, though it wasn't company policy to send a label--it's been over a month and all I've received is a notice, they are closing my case, I wrote them back, and its been a digital silence--meanwhile, I've brush-rolled several of my other cos t's and found those same small black hairs--they aren't on my non-cos shirts. With their new emphasis on sustainability and conscientious sourcing you would think quality control would be interested--customer service certainly wasn't.”
“I had an account from 2017, Im trying to acces it since end 2020, we are now @ 2-07 and still cant acces mij account. Send multiple mails about it and they say we gonna fix it but they dont do anything to solve the problem. ALL LOST TO THIS &@^@%@&!!!
Never ever coss io”
“Horrible customer service! I ordered a shirt online and I was supposed to get a 10 % off, which I did not receive. So I contacted the CS to fix this and received no response. Then I wait to get a response before paying and 2 weeks later I get a new bill with higher fees because may payment was late. Then I call them and the person was absolutely no help and contact them via facebook and email and I receive no help. So now the fee has gone up 100 % and I apparently need to pay it in full and they will not give any help.”
“Ordered the same product for 2 times as they brought me the wrong colour every time no matter what it says on the sheet. Refund takes agest get it back, no exchange policy and still got to wait for the refund as well.
Probably the worst service ever.”
“Unless you Iove being bombarded by daily emails, don't subscribe or buy anything online! I've tried unsubscribing 6 times and I still get emails from them. Their product is subpar quality and not worth the trouble”
“I’ve never had such a bad experience with online shopping... I placed one order Jan24, my payment was accepted and Jan25 I received e-mail saying the article - coat I ordered is not available and the refund of my money was issued. The money will refund in 2-3 days - I haven’t received the money until today - Jan29. I placed another order Jan27 as the same article was available to order online for a few hours, my money was taken again, I called customer service twice Jan27 and Jan28 and was assured that the 2nd order placed was successful, the article was available and was allocated to my order 913142750 ... I even received an e-mail with this confirmation from customer service on Jan26. And today Jan29 I receive a notification that, again, it was a technical issue and the item is not available ! What’s wrong with you guys ?! I expect an urgent contact from your end and somebody to clarify where my order was allocated to and where my money for the two orders placed is .... Needless to say I will never buy anything at cosstores again :(”
