“Unfortunately we received appalling customer services from Cottages.com this summer. In a heatwave, we arrived to a dirty house with the previous guest's bedlinen on the floor and their old towels in the bath and were promised an 'emergency cleaning team' which never arrived. I spent hours on the phone, repeatedly assured of it being fixed and nothing until the third day. Ruined our holiday but cottages.com ignore my emails for a partial refund. My kids were upset to have to sleep in unmade beds, and no towels for my family in 32 degree heat. I had to clean the house because the previous guest's cooking crumbs and grease were in the kitchen, their hair in the bathroom sink. It was an incredibly upsetting start to our holiday and we were treated extremely badly by cottages.com - I asked for a partial refund on the phone to them on my holiday and they said I'd have to take it up with their local office through an unresponsive email address. I have asked twice since and they've declined. I will not book through these people again, I think you can really a judge a business by how it treats it's customers when things go wrong and cottages.com dealt with things dreadfully.”
“Very poor communication ,having paid in full way before our holiday break was due we arrived in whitby on the 24th but we was given no address how to locate we was staying and all the owner gave us was a postcode :)
So that stressed us out and my mum who was 89 !
The apartment was not suitable for older people !
Tv was not working so no tv on the ist day had to contact the owner !
Shower was useless ,pressure low water was changing from hot /cold or very hot not safe at all !
Bathroom was cold for my elderly mum !
So overall not really happy thank god it was just 3 day break !”
“Stayed at Kay's Cottage, Middleton and would not recommend. The cottage was rather dirty - we had to sweep on arrival (no hoover), sink is very old, fridge had raspberry coloured spillage in it, freezer still had some food in it, frying pan had been used but not washed and oven had to be cleaned - I just wish I had thought to take photos as owner denied my comments. Also be aware, main bedroom is very small (not normally a problem) but the way the bed was situated in front of window meant you would have had no escape route if a fire had broken out (there was a gap between bed and window which did not allow access to the window). The other window was too small to use as an escape route. This cottage should definitely not be graded 4*.”
“We recently stayed at SEA WAVES in Freshwater, Colwell Bay, on the I of W. Alison who lives locally met us at the start and talked us through all we needed to know very helpfully. The bungalow was very well appointed and in a brilliant location with excellent views. There is a short clamber down to the beach and promenade, good parking and pleasant walks in the area. The site is spaciously laid out and well situated for the sights in the west of the island. We could clearly see the Needles from the lounge window so bring your binoculars! We would highly recommend this property and the owners who were very friendly and helpful and live locally.”
“Stayed in Bards Barns - Troilus. What a wonderful barn conversion in an idyllic location, with secure private parking for 2 cars. Accommodation was ideal for family of 2 adults, 2 children, 1 baby and set of grandparents! Design and layout couldn't be faulted. However - there were some negatives; firstly the sliding window on the mezzanine bedroom felt very unsafe. Then the barn wasn't the cleanest I've stayed in. It appears the only cleaning done is by the guests before checking out. We hoovered right through as when we pushed the single beds together to prevent a child falling out of bed - the dust affected one of the children's asthma. Also hoovering under a bed and we came across a stray pair of underpants (not from our party I may add). The whole accommodation could do with a full deep clean and paint freshening up. The grout in the shower room was ready for refurbishing. The boiler in the lower bedroom did give off an odour Unfortunately there was cobwebs everywhere and also spiders so if you're not keen on spiders - this isn't the place for you. Finally - the towels are old so I would recommend you take your own and also you might want to take some spare toilet roll. This place could be really amazing with a little TLC and regular cleaning,”
“16 of us are just back from a week's holiday in Tree Park House near Totnes. We had a brilliant holiday in a fabulous house. The place was spotless and well equipped. The play area was perfect for the 4 small kids and also some of the bigger kids. Mrs Worth had left us a chocolate cake on arrival. It was delicious. 😊. Once you have mastered driving the wee lanes up to the house, it was all good... highly recommended.”
“We have just returned from an amazing week at Dan y Glo, Waunarlwydd with our family of 10. The house was everything we were looking for - spotlessly clean, spacious, well equipped throughout (two fridges appreciated) and the hot tub and games room were an added bonus. The 4 grandchildren needed all of 30 seconds to get from car to hot tub daily. The location was cenral enough to visit a number of sites, but brilliant sunshine took us to 3 different, beautiful beaches on the Gower. We will definitely consider a return there in the future. Perfect for our needs.”
“We had a lovely weeks holiday,at Mavis Bank Aberfoyle Sterling.Town House was clean and tidy.Beds comfortable. Great place to stay and nice shops in the village.nice coffee shops and great chip shop ,also restraints when you don't want to cook.Not far to travel to Lochlomand from Aberfoyle which is worth a visit we did lots in our week and will Definitely be back to Mavis Bank Aberfoyle.Deji the owner very helpful too which is nice.one of the best houses we have had a holiday in with our dog .”
“We had a fantastic week staying at Portland cottage.Mousehole Cornwall. The cottage is very homely and fully equipped . Helen the owner has thought of everything for her guests comfort. The cottage is a short walk from the harbour/beach , has parking , pub within a few minutes walk . We used it as a base to travel as far as Newquay, Falmouth & St Ives all are a short drive away. Plenty of shops can be found in Penzance including a large Sainsburys for stocking up with food and petrol. Would highly recommend Portland Cottage!!”
“We have just recently arrived home from a Fabulous Week at Two Peas In A Pod - A gorgeous Chalet in Aberaeron, Wales.
It was everything and more that we could wish for for our Wedding Anniversary Break.
Quaint, lovely interior with personal finishes and decor of the highest quality. A real Home From Home Feel. A fabulous Welcome Pack to greet you from the wonderful Owners Kaz & Rob. It truly was a magical hidden gem in a gorgeous coastal village. Only a ten minute walk to the Sea and right outside on the doorstep a River Walk that takes your breath away. We can highly recommend and we will most definitely be returning later on in the year. Thank You.”
“Well where do I start rented a lovely barn in Gloucester called the Retreat . Well it wasn’t for me. I was charged for insurance which I didn’t request paid additional charge for a dog in a property that really wasn’t dog friendly. The description of the property is nothing more then rubbish. No dvd , no bath and no luxury collections . Well at least I didn’t see them. The photos are misleading at best shows a nice open plan space which was tiny dark and un inviting. Barbecue??? What Barbecue a rusty old fire bowl full of ash , no chesterfield sofa as in the pictures just a dirty old sofa and a broken uncomfortable corner unit covered in throws no luxury at all I paid over £1,100 to stay in this place and stayed there for less then 24 hours. Don’t recommend booking with this company . Given the reviews I haven’t even bothered contacting them as I don’t want the stress or to waste my time.”
“Spent a 3 night weekend break in Ashcombe Cottages Nut Tree Farm ref HNNF.
This property far exceeded our expectations. The equipment provided in the property is 1st class. With a party if 26 adults and children I was expecting problems. Everyone was delighted and happy. The playroom equipment in the barn kept the children and their parents active. The indoor swimming pool and sauna is spectacular and the heated outdoor swimming pool wow!!!!!
Then a short walk up the hill yo the outside play area.
Not to mention that every room had its own ensuite with a terrific shower.
We'd like to think we'll come back but it was hard enough getting the family together for this last weekend.
And we bought some if the estate produced, gold medal winning cider.
Who could ask for anything more??.”
“We stayed at cobble cottage in gayton Norfolk and what a wonderful home this is the hosts were really good we explored Norfolk coast will definitely be going back thanks again dave and fiona from Lowestoft”
“Stayed at Little Pines Lodge Biddulph. Cannot fault the premises. Perfect and relaxing in every way. A real home from home in beautiful scenic Staffordshire countryside.”
“The cottage we booked was called Dwrs Y Nant. The owners gave us perfect instructions for how to get to the cottage.Wow. Thats the only way to describe this cottage. Perfect location with an amazing view, Spotlessly clean with every possible thing you could need. Brilliant instructions on how to use all the applia Coed. Just perfect.nces.Beautifully furnished.I just cant explain how lovely this cottage was. 4 miles from Llanwrst 5 miles from Betws”
“Needed to cancel a trip over 2 months in advance. Took over £600 for the privilege to cancel even though it will clearly be rebooked by that time as May half term.
Customer service woman extremely unhelpful and rude. Will not book through cottages.com again.”
“I booked a cottage for 6-7 months time for £25. I cancelled within 2 weeks and they told me I can’t without paying them the deposit they didn’t charge me for that would be thousands of pounds.
The cottage I booked is sold out all the time and I have given them 6 months notice. There is such a thing as fairness.
I said I didn’t have that money and the man on the phone told me that they would chase it until it ended up in court!
I had to hang up I was so stressed. Right now I am still booked as I can’t cancel even though if they let me cancel they could sell it again!
I will be contacting the cottage itself (which I won’t mention here to be fair to them) direct as well to check if they are actually getting the money cottages.com are trying to charge me as well as a re-booking! I will also be contacting consumer affairs.
I do not recommend you book on this site!!”
“Just returned from a wonderful week at Glebe Cottage in Caister-on-Sea. Thank you Julie and Steve for allowing us to spend time here, and for being so helpful and engaging. The area is great for exploring and we did plenty! The cottage is really peaceful and we would definitely recommend staying here. Thanks once again!”
