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Cox & Cox Reviews

1.3 Rating 221 Reviews
6 %
of reviewers recommend Cox & Cox
Company Reviews Questions Metrics
1.3
Based on 221 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
Greater than 55%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Cox & Cox?
Helpful Report
(4 weeks ago)
You can contact Cox & Cox by Email, Telephone and Live Chat.
Helpful Report
(4 weeks ago)
C-

Customer Service - Average

59.38%
Industry Average
“ Paid for next day delivery. Finally arrived six days later. Three times I reported this to them. No response at all. Not even a reply, let alone an apology or explanation. Terrible customer service and, essentially, theft. ”
- Jamie H
“ DO NOT shop with Cox and Cox - the customer service is non-existent -absolutely appalling. I have never experienced anything quite like the lack of customer service / help - I have repeatedly requested a refund for an item which was not delivered and continue to be ignored! Absolutely disgusting! Safe to say, I will never buy anything from this Company again. What went right!! ”
- Anonymous
“ Abysmal customer service! I'm not sure if Jenna is a bot, or perhaps just very poorly trained, but she seems to have a couple of email templates which she sends out on repeat which bear no relevance to your queries. ”
- Anonymous
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