Cox & Cox Reviews

1.3 Rating 221 Reviews

6 %

of reviewers recommend Cox & Cox

Company Reviews

Questions

Metrics

1.3

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Cox & Cox resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 82% of reviewers feedback is Cox & Cox takes over a week to resolve customer queries.

Helpful Report

(4 weeks ago)

59.38%

Industry Average

“ They take your money and say item is in stock and then never deliver. Then when you chase or try to get a refund they say item is in the warehouse. Terrible company and service. AVOID or you will lose money. ”

- Anonymous

“ Never experienced this sort of service before from any brand. ”

- ""

“ Customer service is non existent and quality of goods is to be debated. ”

- Carolyn Wareing

Cox & Cox Reviews

Customer Service - Average