Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.50

1.5 Rating 119 Reviews

11 %

of reviewers recommend Crocus.co.uk

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1.5

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07584374510

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Crocus.co.uk 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service - ordered plant they say was delivered by yodel but it wasn’t and they are taking no responsibility- will not use them again”

Helpful Report

Posted 3 years ago

“Spent £147 for Garden on a Roll. Received small plants and no roll so no instructions as to where to place the. Which is the whole idea of this. Despite emailing I got ZERO RESPONSE. Don’t waste your time and money.”

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Posted 3 years ago

“I ordered a bunch of quite expensive bulbs including saffron in late 2020. The bulbs arrived packaged and labeled as per my order however, most of the bulbs have turned out to be daffodils and a few common crocuses in between. I emailed explaining the disappointment in paying a lot of money and spending even more time planting them in the middle of winter asking for a resolution and no one has bothered to respond.”

Crocus.co.uk 1 star review on 10th April 2021

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Posted 3 years ago

“I am very disappointed in Crocus. I ordered some plants, including a very expensive Hellebore. When my box came, the Hellebore was badly damaged. I took a photo and complained to Customer Services. They told me I would get a response within 7 working days. On the 8th day I contacted them again - only to get another response telling me I would get an answer within 10 days. Is this a joke, Crocus? If so, I am not laughing.”

Crocus.co.uk 2 star review on 8th April 2021

Helpful Report

Posted 3 years ago

“Overpriced and bad quality plants.”

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Posted 3 years ago

“Advertise items as in stock when they are not. One you order and pay it just changes to awaiting stock.”

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Posted 3 years ago

“Do not use this company if you want anything delivered for a special occasion. My Mother's Day gift for my elderly mother was not delivered on time despite being ordered in February and with named day delivery. The customer service was disgraceful.”

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Posted 3 years ago

“If I could give 0 stars I would, worst service ever. Customer service take 7 months to respond don't use this company”

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Posted 4 years ago

“The poor review is mainly for delivery. On Saturday I got an email saying the package would be delivered within 3 working days. Mon, Tues, Wed went by, no package. Messaged crocus on Thursday enquiring. On Friday the shop below me told me they had my live plants. They'd been sat boxed up in the front entrance of a shop next door to me for 2 days before being passed to them. Why on earth would you leave a parcel with a random neighbour who I havnt given permission for it to be left with?? And why didn't I get told it was there? And why wouldn't the delivery service tell me on the day it's coming that it's coming? Its live plants for god sake! You need a much better delivery system.”

Helpful Report

Posted 4 years ago

“Just taken delivery of a "specimen" Abelia grandiflora (advertised as 0.5~0.8m). I'd had poor experiences buying shrubs online, so decided to pay the higher price that seems to be typical of Crocus' products, thinking (mistakenly) that they were a reliable supplier. I'm embarrassed to say that I was stupid enough to pay them £69.99 plus delivery for this "specimen". The shrub arrived (via Yodel, be warned) and is 0.28m high (yes, barely half the minimum height advertised). It's an OK plant and I will use it, despite a huge grievance with Crocus, as time is too precious to mess about returning it (the box in which it came had to be destroyed to remove it, so I'd have to find some other container). I called Crocus to complain that the size was significantly not as advertised. The guy that answered confirmed that the measurement shown on their website was indeed for height but, believe or not, REFUSED to accept that it should not include tjhe height of the pot!!! A 12 litre pot in this case. I said you're joking right? Apparently not. When I asked for a part refund to reflect the actual size of the shrub I was given the "well our t&cs require that you send a photo blah blah blah". I told the clown that I wasn't prepared to waste my time on returning it and offered him a choice of either offering a part refund or I would happily leave a review. He refused to offer anything and so here it is. Make of it what you will. I was stupid enough to pay their ridiculous prices once but NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“I ordered an advent wreath for week commencing 16 November - I am still awaiting my order it’s now the 2nd of November I will cancel my order tomorrow very poor customer service - I will never use them again”

Helpful Report

Posted 4 years ago

“Recently ordered 4 evergreen shrubs. Arrived very promptly, beautifully packaged, excellent communication and the plants were fab and healthy. Will definitely recommend and use again. Thanks Crocus 👍”

Helpful Report

Posted 4 years ago

“I recently spent £100 on bulbs (tulips, daffodils and irises). I would say about half of them were mouldy. They would have seen that when they sent them to me. Added to this I spent about £150 in the spring and like others waited a very long time for the delivery. When they did arrive they were terrible quality and tiny. To be honest I’m not sure why I went back to buy bulbs but crocus had been good up until the order in the spring so I gave them the benefit of the doubt, wish I hadn’t. Anyway, I won’t be using them again now.”

Helpful Report

Posted 4 years ago

“Bought single plant for £17.99 which arrived packed well enough however once opened I was extremely disappointed. Just a few green leaves, most of which are floppy, waste of money. Contacted customer service and was asked to send photo which I have but have not heard anything since.”

Crocus.co.uk 1 star review on 21st August 2020

Helpful Report

Posted 4 years ago

“I recieved 3 plants and a garden solar light. They initially took a while to arrive as it was the beginning of the Corona crisis but this was made clear to me. Unfortunately, the lights were faulty but the company sent a second set of lights as a replacement immediately.”

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Posted 4 years ago

“So disappointed - spent £130 and after waiting nearly 5 weeks I received nothing like £130 worth of plants. Supposedly 2litre plants were TINY. I could have ordered small 9cm plants for half the price but chose to buy bigger for more instant impact in flowerbeds. Very overpriced for sad little plants!”

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Posted 4 years ago

“Bought plants via RHS. Spent £178 quid. Plants are ok. Tiny. Absolutely tiny. Basically tiny cuttings. Overpriced +++. Company’s like this give other online retailers a bad name.”

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Posted 4 years ago

“It took 5 weeks for Crocus to fulfil an order placed on 30 April. The order confirmation advised a 3-week delay which was fine in the circumstances. However, Crocus failed to keep me updated. I contacted customer services by email and they were slow to respond and failed to answer basic questions. They just sent the same email with with no useful information. When Crocus emailed to say the order was on it's way they failed to include any details about the courier service so I had no idea what day/time it would turn up. Really unhelpful. Crocus refused to offer a discount to compensate for the additional delay and poor customer service. On the plus side, when the the order finally arrived it included everything and the plants were in good condition. They were very quick to take my money and very slow to deliver. I spent a lot of money - it is an expensive online garden centre - and at one point I was worried I'd fallen for some kind of elaborate online scam/fraud. I won't be shopping at Crocus again.”

Helpful Report

Posted 4 years ago

“Covid - 19 is no excuse for appalling management.I have waited 5 weeks for my plants,yesterday I was informed they had been dispatched,no info who was delivering,or offer of text,email or tracking.the only info was that they would be delivered over the next 3 days between 8am & 8pm !! I am now trapped at home waiting.Cross fingers they are not dead like some peoples. Obviously overwhelmed,but should have called a halt to people ordering if unable to give a decent service”

Helpful Report

Posted 4 years ago

“Spent a lot of money on 10th April - and still nothing except apology e-mails. The reason I bought them was to support garden suppliers who supposedly had excess stock while garden centres closed - seemed the perfect solution. They had stock - I couldn't leave the house. Obviously not. Also the website said they were limiting orders per day to be able to manage them - Ha!! Obviously not. I should have hung on and gone to the garden centre - or B&Q. I hope when they finally arrive they are better than some on here describe - as they will be SO late going into the pots. Very disappointing.”

Helpful Report

Posted 4 years ago

Crocus.co.uk is rated 1.5 based on 119 reviews