Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.49

1.5 Rating 120 Reviews

11 %

of reviewers recommend Crocus.co.uk

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1.5

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07584374510

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Crocus.co.uk 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent £147 for Garden on a Roll. Received small plants and no roll so no instructions as to where to place the. Which is the whole idea of this. Despite emailing I got ZERO RESPONSE. Don’t waste your time and money.”

Helpful Report

Posted 4 years ago

“I ordered a bunch of quite expensive bulbs including saffron in late 2020. The bulbs arrived packaged and labeled as per my order however, most of the bulbs have turned out to be daffodils and a few common crocuses in between. I emailed explaining the disappointment in paying a lot of money and spending even more time planting them in the middle of winter asking for a resolution and no one has bothered to respond.”

Crocus.co.uk 1 star review on 10th April 2021

Helpful Report

Posted 4 years ago

“Overpriced and bad quality plants.”

Helpful Report

Posted 4 years ago

“Advertise items as in stock when they are not. One you order and pay it just changes to awaiting stock.”

Helpful Report

Posted 4 years ago

“Do not use this company if you want anything delivered for a special occasion. My Mother's Day gift for my elderly mother was not delivered on time despite being ordered in February and with named day delivery. The customer service was disgraceful.”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would, worst service ever. Customer service take 7 months to respond don't use this company”

Helpful Report

Posted 4 years ago

“Just taken delivery of a "specimen" Abelia grandiflora (advertised as 0.5~0.8m). I'd had poor experiences buying shrubs online, so decided to pay the higher price that seems to be typical of Crocus' products, thinking (mistakenly) that they were a reliable supplier. I'm embarrassed to say that I was stupid enough to pay them £69.99 plus delivery for this "specimen". The shrub arrived (via Yodel, be warned) and is 0.28m high (yes, barely half the minimum height advertised). It's an OK plant and I will use it, despite a huge grievance with Crocus, as time is too precious to mess about returning it (the box in which it came had to be destroyed to remove it, so I'd have to find some other container). I called Crocus to complain that the size was significantly not as advertised. The guy that answered confirmed that the measurement shown on their website was indeed for height but, believe or not, REFUSED to accept that it should not include tjhe height of the pot!!! A 12 litre pot in this case. I said you're joking right? Apparently not. When I asked for a part refund to reflect the actual size of the shrub I was given the "well our t&cs require that you send a photo blah blah blah". I told the clown that I wasn't prepared to waste my time on returning it and offered him a choice of either offering a part refund or I would happily leave a review. He refused to offer anything and so here it is. Make of it what you will. I was stupid enough to pay their ridiculous prices once but NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“I ordered an advent wreath for week commencing 16 November - I am still awaiting my order it’s now the 2nd of November I will cancel my order tomorrow very poor customer service - I will never use them again”

Helpful Report

Posted 4 years ago

“I recently spent £100 on bulbs (tulips, daffodils and irises). I would say about half of them were mouldy. They would have seen that when they sent them to me. Added to this I spent about £150 in the spring and like others waited a very long time for the delivery. When they did arrive they were terrible quality and tiny. To be honest I’m not sure why I went back to buy bulbs but crocus had been good up until the order in the spring so I gave them the benefit of the doubt, wish I hadn’t. Anyway, I won’t be using them again now.”

Helpful Report

Posted 4 years ago

“Bought single plant for £17.99 which arrived packed well enough however once opened I was extremely disappointed. Just a few green leaves, most of which are floppy, waste of money. Contacted customer service and was asked to send photo which I have but have not heard anything since.”

Crocus.co.uk 1 star review on 21st August 2020

Helpful Report

Posted 4 years ago

“So disappointed - spent £130 and after waiting nearly 5 weeks I received nothing like £130 worth of plants. Supposedly 2litre plants were TINY. I could have ordered small 9cm plants for half the price but chose to buy bigger for more instant impact in flowerbeds. Very overpriced for sad little plants!”

Helpful Report

Posted 4 years ago

“Bought plants via RHS. Spent £178 quid. Plants are ok. Tiny. Absolutely tiny. Basically tiny cuttings. Overpriced +++. Company’s like this give other online retailers a bad name.”

Helpful Report

Posted 4 years ago

“It took 5 weeks for Crocus to fulfil an order placed on 30 April. The order confirmation advised a 3-week delay which was fine in the circumstances. However, Crocus failed to keep me updated. I contacted customer services by email and they were slow to respond and failed to answer basic questions. They just sent the same email with with no useful information. When Crocus emailed to say the order was on it's way they failed to include any details about the courier service so I had no idea what day/time it would turn up. Really unhelpful. Crocus refused to offer a discount to compensate for the additional delay and poor customer service. On the plus side, when the the order finally arrived it included everything and the plants were in good condition. They were very quick to take my money and very slow to deliver. I spent a lot of money - it is an expensive online garden centre - and at one point I was worried I'd fallen for some kind of elaborate online scam/fraud. I won't be shopping at Crocus again.”

Helpful Report

Posted 4 years ago

“Covid - 19 is no excuse for appalling management.I have waited 5 weeks for my plants,yesterday I was informed they had been dispatched,no info who was delivering,or offer of text,email or tracking.the only info was that they would be delivered over the next 3 days between 8am & 8pm !! I am now trapped at home waiting.Cross fingers they are not dead like some peoples. Obviously overwhelmed,but should have called a halt to people ordering if unable to give a decent service”

Helpful Report

Posted 4 years ago

“Spent a lot of money on 10th April - and still nothing except apology e-mails. The reason I bought them was to support garden suppliers who supposedly had excess stock while garden centres closed - seemed the perfect solution. They had stock - I couldn't leave the house. Obviously not. Also the website said they were limiting orders per day to be able to manage them - Ha!! Obviously not. I should have hung on and gone to the garden centre - or B&Q. I hope when they finally arrive they are better than some on here describe - as they will be SO late going into the pots. Very disappointing.”

Helpful Report

Posted 4 years ago

“Ordered over £150 of plants from here - in the middle of March - now 1st June and still no delivery - no one answering the phone - standard automated replied to my emails enquiring as to status if my order - Accept that the Covid May have caused some issues BUT this is absolutely disgusting and advise all potential customers to steer well clear - it’s obviously a “con” and have been taken advantage of - But the most appalling thing is they take your money immediately you place an order - if I could use “nil stars” I most certainly would - be warned as they are not a reputable company ! Despite their very appealing web site and promising!!!!”

Helpful Report

Posted 4 years ago

“Still haven’t received an order which was placed on 29 April. Some delays at this time are expected and reasonable but there just hasn’t been any communication and when I did get a response it was a clearly a copy and pastE email. This is an already online garden centre which should have been easily adaptable to the current circumstances but it’s the lack of communication which is disappointing and they should stop taking orders all together if they are in this much of a mess.”

Helpful Report

Posted 4 years ago

“I have been waiting 3 weeks for a delivery of pots had no reply to my e-mails and have just received a standard notification telling me they are now dealing with orders dated 30th April that means another 2 weeks minimum to wait yet they have the cheek to take your money at the date of the order don't deal with this company how desperate you are”

Helpful Report

Posted 4 years ago

“Crocus, Covid19 and Customer Care: I have given this Company one star owing to their appalling customer care and lack of human kindness during this trying time when people are losing their jobs. I ordered some bedding plants in April, the total cost of which was immediately taken from me. I knew there would be a delay of at least six weeks before the order would arrive and reluctantly accepted this. After all we're all trying to exist in difficult times aren't we. However on 24th April following unexpected financial difficulties arising from the Covid19 fallout and through no fault on my own, I sadly decided to cancel my order requesting a much needed refund. Given that Crocus customers are expected to be tolerant and sympathetic to the current delivery delays, it never crossed my mind that my unfortunate circumstances would be met other than sympathetically. But no! Instead I was promptly told I could not cancel my order because 'suppliers have said they will not fulfill any requests to amendments or cancellations due to the sheer volume and how busy they are'. I was dumbfounded. I was hardly requesting bespoke furniture and how come Crocus use a supplier anyway? I appealed to Crocus three times about this but they have refused to show any kindness or understanding, just complete indifference and choosing to blame their supplier. It's now 29th May, and needless to say I still haven't received my order and Crocus have had my money for just on six weeks. Well Crocus, whilst I've purchased products from you in the past, never ever again!!!. Such callous and selfish treatment from you. To all the future customers out there, I would recommend you find a more understanding supplier.”

Helpful Report

Posted 4 years ago

“I was a regular Crocus customer and I'm a keen gardener. I have previously found the products to be pretty good albeit quite expensive. I placed an order on 6 April for some compost, a pot and some hanging basket plug plants. The order did not arrive until 20 May despite me following up several times via email and being given no certainty on the delivery date. It was only on 14 May that I was informed my hanging basket plug plants would never arrive and this element of the order was cancelled. Unfortunately it is now much more expensive to buy hanging basket plants which have been potted on since Spring. Additionally my sweetpeas which I'd grown from seed have all long since died without the compost and pot I needed to plant them in. I explained this to Crocus and asked for a goodwill gesture (for example a discount on this order or some replacement sweetpeas or hanging basket plants). All they would offer me was £5.99 free delivery off my next order. Despite me saying I was minded not to shop with them again, they have responded saying "We do not usually offer compensation so we can only offer you the voucher as suggested" and refused to offer any additional compensation (e.g. they wouldn't even discount me on the delivery charge for this order). I think this is extraordinarily bad customer service and wholly disappointing. I am a very loyal customer and I don't generally complain but I will never shop with Crocus again as they clearly don't value my custom. For me I like shopping with companies who care about their customers even if it means paying a little more (as you do with Crocus as they are not cheap).”

Helpful Report

Posted 4 years ago

Crocus.co.uk is rated 1.5 based on 120 reviews